ERP
MD. SHAKAUTH HOSSAIN
After-Sales & Service Operations Manager
Dhaka,13
Summary
After-Sales & Service Operations professional (15+ yrs) specializing in workshop leadership, warranty management and process improvement. Delivered faster turnarounds (15–20%), improved reporting accuracy and led multi-location teams to exceed CSI targets (90%+) using ERP/GDMS/MTIS platforms.
Overview
16
16
years of professional experience
3
3
Certifications
1
1
Language
Work History
Workshops Supervise In-Charge – Manager
Automate (A Concern of Zantrik Digital Limited)
01.2024 - Current
- Lead overall workshop supervision and after-sales service operations, managing 20+ technicians, supervisors and service staff.
- Improved average service turnaround time by ~15% through workflow balancing, job prioritization and productivity monitoring.
- Achieved >90% service quality compliance by enforcing SOPs, safety standards and regular quality audits.
- Reduced repeat service complaints by 10–12% through root cause analysis (RCA) and corrective action implementation.
- Monitor and report monthly KPIs including service lead time, productivity, repeat repair rate and customer feedback to management.
- Coordinated spare parts availability and service planning to minimize vehicle downtime and improve first-time fix rate.
Service Zonal In-Charge – Deputy Manager
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2023 - 01.2024
- Led after-sales service operations across multiple workshops within assigned zones.
- Managed 35+ technicians and 8 supervisors, ensuring compliance with SOPs and service quality standards.
- Reduced service turnaround time by ~20% through workflow reorganization and job prioritization.
- Improved warranty claim turnaround and documentation accuracy through ERP/MTIS coordination.
- Prepared and presented monthly KPI reports (CSI, repeat complaints, uptime, parts availability).
Spare Parts Coordinator – Assistant Manager
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2023 - 01.2023
- Coordinated spare parts planning, inventory control and parts availability to support workshop operations.
- Improved parts issuance efficiency and reduced service delays through close coordination with service teams.
- Maintained accurate inventory and service documentation using ERP and e-catalog systems.
Warranty & Service Supervisor – Senior Executive
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2016 - 01.2022
- Supervised warranty claim preparation, submission and compliance with OEM guidelines.
- Improved warranty claim approval success rate by ~25% through audit checks and documentation accuracy.
- Coordinated service reporting, technician support and customer complaint resolution.
- Assisted in training technicians on warranty procedures and service documentation standards.
Service Supervisor – Executive
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2012 - 01.2016
- Supervised daily service operations including job card flow and technician task allocation.
- Monitored service quality, turnaround time and repeat complaints at workshop level.
- Coordinated service documentation, reporting and customer issue resolution.
Service Engineer – Junior Executive
Runner Motors Limited
01.2010 - 01.2012
- Performed vehicle diagnostics, troubleshooting and repair support under senior supervision.
- Assisted in maintaining service quality standards and workshop discipline.
- Supported service documentation and basic operational reporting.
Education
Diploma in Engineering - Automobile Technology
Bangladesh Swedish Polytechnic Institute
Bangladesh01.2009
SSC - Commerce
KPM High School & College
Chandraghona, Rangamati01.2005
Skills
After-Sales & Operations
Accomplishments
- Reduced average service turnaround time by 15–20% through workflow optimization and prioritized job allocation.
- Improved warranty claim approval accuracy by ~25%, reducing rework and processing delays.
- Led zonal after-sales operations across multiple workshops, managing 35+ technicians and supervisors.
- Supported initiatives that increased Customer Satisfaction Index (CSI) to 90%+.
- Improved parts issuance efficiency and reduced service downtime through effective spare parts coordination.
Software
GDMS
MTIS
Certification
Product & Capability Training — Mahindra Institute of Learning Excellence (MILE)
Timeline
Workshops Supervise In-Charge – Manager
Automate (A Concern of Zantrik Digital Limited)
01.2024 - Current
Service Zonal In-Charge – Deputy Manager
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2023 - 01.2024
Spare Parts Coordinator – Assistant Manager
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2023 - 01.2023
Warranty & Service Supervisor – Senior Executive
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2016 - 01.2022
Service Supervisor – Executive
Ranks Motors Workshop Limited (A Concern of RANGS Group)
01.2012 - 01.2016
Service Engineer – Junior Executive
Runner Motors Limited
01.2010 - 01.2012
SSC - Commerce
KPM High School & College
Diploma in Engineering - Automobile Technology
Bangladesh Swedish Polytechnic Institute
References
- Kamrul, H. Hady, Deputy General Manager, Head of Service, 01844473256, 01711180330, Ranks Motors Workshop Limited, Professional, Chandana, Chowrasta, Gazipur, Bangladesh
- Asif, Ahamed, Senior Manager | Business Head (ASC), 01709679925, 01713391866, Nitol Tata, Professional, 100 Tongi Industrial Area, Gazipur, 1710