Hi, I’m
Dhiman Kanti Raha
Marketing Professional
12 K M Das Lane, Tikatuly
Summary
I am a Marketing Professional having sixteen years of working experience in multinational companies in its B2B and B2C sales at Telecommunication, Banking industry and Leather Industry. My key strengths include Strategic Planning, Sales and Business development, Distributor management, Solution Sales, People management, Key Account Management, Customer support/ Client service, Relationship Marketing and engagement, campaign design and implementation and customer lifecycle management.
Overview
17
years of professional experience
6
years of post-secondary education
Work History
Robi Axiata LimitedDhaka
Manager – Enterprise Business
09.2009 - Current
Job overview
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance. Market analysis, campaign design, B2B sales and execution for distinct set of customers in different market.
- Distribution Management and Agency Business.
- Churn & win back management.
India InfolineChennai
Relationship Manager
12.2007 - 05.2008
Job overview
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed strategic plans for day-to-day financial operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
ICICI DirectChennai
Relationship Manager
01.2007 - 11.2007
Job overview
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Designed and maintained financial models to identify and measure risks.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
SHALIMAR LEATHER EXPORTSChennai
Supervisor of Operations
11.2005 - 12.2006
Job overview
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
University of MadrasChennai, India
MBA from Marketing
06.2005 - 07.2007
University Overview
- Member of DOMS, University of Madras
- Completed professional development in HR – FUSION a Human Resources Meet Conducted by DOMS, University of Madras
University of MadrasChennai, India
BBA from Business Management
01.2002 - 12.2005
University Overview
- Member of Joint Secretary for College cultural
Skills
Sales expertise
CRM
Creative problem solving
Positive service mindset with helping attitude
Positive Winning Attitude
Additional Information
Study on Export Performance of ASOKE LEYLAND
Study on Customer attitude and awareness level of ICICI Insurance
Timeline
Manager – Enterprise Business
Robi Axiata Limited
09.2009 - Current
Relationship Manager
India Infoline
12.2007 - 05.2008
Relationship Manager
ICICI Direct
01.2007 - 11.2007
Supervisor of Operations
SHALIMAR LEATHER EXPORTS
11.2005 - 12.2006
University of Madras
MBA from Marketing
06.2005 - 07.2007
University of Madras
BBA from Business Management
01.2002 - 12.2005