DMS RAKIBUL RINKU

• Developed company’s strategy for using technological resources and managed 10 projects simultaneously.
• Ensured technologies were used efficiently, resulting in a 20% increase in profitability within six months.
• Evaluated and implemented new systems and infrastructure, resulting in a 30% improvement in workflow efficiency.
• Maintained network security with IT team, reducing cybersecurity incidents by 25% over the fiscal year.
• Coordinated engineering practices, leading to a 15% reduction in project costs while improving quality.
• Ensured company's technological processes and service comply with 100% of relevant requirements, laws, and regulations.
• Monitored KPIs and IT budgets, achieving a 10% increase in technological performance while staying within budget constraints, and communicated tech strategy to partners, investors, and clients, resulting in a 40% increase in client satisfaction scores.
• Reduced product delivery times by optimizing project management workflows and cross-functional collaboration.
• Developed and implemented long-term strategic technological blueprint.

Job Description: Maintained network infrastructure, resolved user issues, installed hardware, and diagnosed network problems.

• Designed and implemented new network solutions resulting in around 20% increase in overall network efficiency.
• Managed installation and configuration of network equipment, reducing downtime and increasing service time.
• Procured network equipment and negotiated long term diplomatic contracts with subcontractors, achieving cost savings of around 20%
• Configured firewalls, routing, and switching protocols.
• Maximized network performance, reducing response time to network issues by 40%.
• Investigated faults in network and updated network equipment firmware, decreasing system vulnerabilities.
• Reported network status to key stakeholders (Billing, Administrative, Marketing, and Sales), increasing overall departmental efficiency.

• Installed and configured computer hardware operating systems and applications;
• Troubleshooted System and network problems; Diagnosed and solved hardware/software faults and replaced parts as required;
• Provided support, including procedural documentation; Monitored and Maintained Computer System and Network;
• Supported roll-out of new applications; Set up new users’ accounts and profiles and dealt with password issues;
• Installed and maintained mail server, Own Cloud, Git, SVN, C-panel, and Windows active directories for around 10 major projects annually ;
• Worked with AWS and Microsoft Azure cloud platform for around 20 queries weekly
• Worked on Linux, and Microsoft environment; Maintained DB Server; Maintained strong communication with stakeholders, clients, and vendors; Provided training and maintained up-to-date service and end-to-end support.

• Installed and configured computer hardware operating systems and applications; Provided training; Team building; Communicated with vendors and maintained SLA; Troubleshoot system and network problems;
• Diagnosed and solved hardware/software faults;
• Provided support to clients; Monitored and maintained computer System and network devices;
• Supported roll-out of new applications; IaaS, PaaS, & SaaS;
• Installed and maintained mail server, Own Cloud, Git, SVN, C-panel, windows active directories; Work with
• AWS and Microsoft Azure cloud platform; EC2, RDS, EBS, S3, Route53, VPC, NACL;
• Worked on different types of OS; Maintained different types of online software and assured their services as per service level agreement.
• Enhanced website performance by implementing optimization techniques and monitoring server resources.

• Developed IT-related teaching materials;
• Conducted classes on basic computer programming, network, and other related issues;
• Maintained overall IT system of institution.
• Gave Lecture at seminars for around class of 75 students per period