Eric Murmu
Dhaka,13
Summary
To build a career in a challenging and dynamic environment where I can apply my academic knowledge, creativity, and interpersonal skills to contribute to organizational success while continuously learning and growing professionally. I aspire to be an honest and dynamic individual who works hard and upholds integrity.
Experienced professional with a background as a Monitoring and Documentation Officer and currently working as a Client Service Executive. I would like to develop a challenging career in this organization, where I will get the opportunity to explore and extend my knowledge and skill. I strongly believe my skills in service, communication, and support will contribute to the growth and effectiveness of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Planning Executive
Prime Wave & Totteng Communication
05.2025 - Current
- Develop innovative event and campaign concepts that align with client objectives and brand identity.
- Conduct in-depth market research and competitor analysis to generate fresh, creative planning ideas.
- Collaborate with cross-functional teams (Creative, HR, Operations, Client Service) to drive seamless project execution.
- Prepare comprehensive project proposals, including budgeting, cost analysis, and ROI forecasting.
- Design detailed project timelines, workflows, and contingency plans to ensure flawless delivery.
- Maintain strong vendor and partner relationships to secure the best resources and event support.
- Contribute actively to client presentations, showcasing strategic planning insights and creative solutions.
- Implement effective risk management strategies to address challenges before they impact execution.
- Monitor project progress and adapt plans dynamically to meet shifting client and market needs.
- Ensure all events and campaigns meet high standards of creativity, precision, and audience engagement.
- Document planning processes and create knowledge-sharing resources for continuous team improvement.
- Prepare detailed post-event evaluations with performance metrics, client feedback, and future recommendations.
- Support digital integration by suggesting hybrid planning models that combine on-ground and online engagement.
- Inspire teamwork by mentoring junior staff and fostering a culture of innovation in project planning.
Assistant Documentation Officer
Islamic Relief Bangladesh
02.2025 - 05.2025
- Collected, organized, and maintained project-related documents in both physical and digital formats, ensuring accuracy and easy accessibility.
- Prepared and reviewed reports, meeting minutes, case studies, success stories, and official communications for internal use and donor reporting.
- Collaborated with field and program teams to gather data, photographs, beneficiary feedback, and other materials required for documentation and reporting.
- Ensured timely preparation and submission of monthly, quarterly, and annual project reports to donors, partners, and the head office.
- Safeguarded sensitive project information by following strict data protection policies and maintaining confidentiality.
- Supported the development and use of standardized templates, formats, and tools to improve efficiency and consistency in documentation.
- Participated in internal review meetings, workshops, and staff trainings to strengthen the quality of project documentation and reporting practices.
- Monitored the implementation of project activities through regular field visits to ensure alignment with objectives and timelines.
- Collected real-time field data following standardized guidelines and ethical protocols using mobile and tablet-based applications.
- Archived and preserved all collected data systematically to support periodic reporting and analysis.
- Verified the accuracy of collected data through cross-checking and follow-up visits with project participants.
- Entered and updated verified data in relevant databases or software systems, ensuring accuracy and data integrity throughout.
- Performed routine data cleaning to identify and correct errors, remove duplicates, and resolve inconsistencies.
- Maintained clear, organized records of all data, field activities, and documentation for internal tracking and external audits.
- Assisted the Monitoring & Evaluation (M&E) Officer in compiling data for monthly, quarterly, and yearly progress reports.
- Identified potential challenges in data management and provided feedback to improve data collection and reporting processes.
- Documented key lessons learned, best practices, and project impact stories for use in reports and knowledge-sharing activities.
- Supported the development of visual and promotional materials such as video documentaries, brochures, posters, and banners to enhance project visibility.
Monitoring & Documentation Coordinator [Project - LAMB UNFPA FRREI]
World Mission Prayer League (LAMB Hospital)
04.2024 - 01.2025
- Conducted regular field visits to monitor project activities and ensure data accuracy.
- Coordinated with Project Manager, Divisional Coordinator, Midwives, and CHWs to track field-level project progress.
- Contributed to monthly, quarterly, and annual GPS online reports for donors and internal use.
- Analyzed beneficiary data, satisfaction levels, and conducted Post-Distribution Monitoring (PDM) assessments.
- Developed and implemented Kobo-based data collection tools and quality assurance systems.
- Ensured proper use and documentation of M&E tools and checklists (both digital and hard copies).
- Documented project impact, success stories, lessons learned, and challenges.
- Prepared and submitted daily, weekly, and monthly reports with key findings and recommendations.
- Maintained an organized electronic documentation system and regularly updated the beneficiary database.
- Supported capacity-building initiatives for volunteers, midwives, service providers, and government officials.
- Assisted in program implementation and provided continuous support to project teams.
- Participated in defining and tracking project indicators and performance targets.
- Built and maintained effective relationships with local authorities, NGOs, and other stakeholders.
- Attended coordination meetings, workshops, and training sessions as required.
- Assisted in organizing and facilitating training for local government and NGO partners.
- Complied with organizational policies on child protection, health and safety, and equal opportunity.
- Ensured high-quality reporting through adherence to SOPs and standard monitoring tools.
- Designed and developed user-friendly monitoring tools (e.g., surveys, checklists, data forms).
- Practiced participatory M&E approaches involving community members in data processes.
- Compiled, aggregated, and analyzed project data for informed decision-making.
- Monitored project outputs and outcomes to ensure alignment with goals and timelines.
- Maintained up-to-date monitoring databases and ensured timely report submissions.
- Trained field staff on data collection, analysis, and sensitive information handling.
- Identified training needs and supported staff capacity development in M&E practices.
- Fostered strong teamwork and collaboration among colleagues, partners, and stakeholders.
Freelancer
Upwork
04.2023 - 04.2024
- Met with clients online to understand their business needs, brand, and design goals.
- Designed clean and consistent UI elements such as buttons, icons, and layouts for web and mobile platforms.
- Created wireframes and interactive prototypes using Figma and Adobe XD to show user flows and design ideas.
- Designed mobile-first and responsive layouts that work well on iOS, Android, and desktop devices.
- Conducted usability testing, gathered feedback, and improved designs for better user experience.
- Presented design concepts regularly, received feedback, and updated designs as needed.
- Worked closely with developers to ensure smooth design handover and pixel-perfect implementation.
- Handled multiple design projects at once, delivered on time, and maintained high design quality.
Monitoring & Documentation Coordinator [Project - LAMB UNFPA FRREI]
World Mission Prayer League (LAMB Hospital)
11.2022 - 01.2023
- Conducted detailed analysis of large-scale data projects, including managing workflow schedules, performing accurate data entry, and verifying data quality to ensure reliable results.
- Organized and maintained comprehensive files, spreadsheets, and reports to support smooth project operations and data accessibility.
- Participated actively in the preparation of monthly and quarterly work plans and progress reports to track project performance and outcomes.
- Prepared detailed case stories and success reports to document project impact, and regularly updated dashboard reports for easy monitoring.
- Compiled and submitted comprehensive annual and GPS reports to meet donor and organizational requirements.
- Utilized advanced computer-based monitoring and documentation systems, such as KOBO and Atlas, to efficiently collect, track, and manage project data.
- Collaborated with team members to improve data management processes and enhance reporting accuracy.
- Ensured timely and accurate reporting by following established procedures and data standards.
Monitoring & Documentation Officer [Project - SCORE (Funded-Plan International Bangladesh)]
World Mission Prayer League (LAMB Hospital)
02.2022 - 08.2022
- Analyzed large data projects, including workflow scheduling, data entry, and accuracy verification.
- Sorted and organized files, spreadsheets, and reports.
- Participated in the development of monthly and quarterly plans and reports.
- Supported the documentation of program activities using various approaches.
- Performed archiving and updating of all important project implementation projects.
- Computer-based monitoring and documentation system, using KOBO, COMMCARE, MWATER, etc.
Freelancer
Fiverr
08.2021 - 02.2022
- Entered data from various sources into spreadsheets and databases accurately.
- Updated existing records and added new information as needed.
- Checked all data for errors to ensure accuracy and completeness.
- Compared data entries with original documents to maintain consistency.
- Fixed duplicate entries, mistakes, and formatting issues during data cleaning.
- Organized and sorted data based on specific categories or client needs.
- Created and maintained well-structured spreadsheets for easy access.
- Built data formats like tables and graphs to organize client information.
- Extracted and formatted data from websites, reports, and documents.
- Detected and corrected data errors to ensure reliable and clean records.
- Handled sensitive data carefully, following client privacy requirements.
- Made sure all data was securely stored and shared.
- Communicated with clients to understand task details and provide updates.
- Reported progress, asked questions, and clarified any task issues.
- Delivered accurate work on time, often working independently.
- Maintained and organized digital files for quick retrieval.
- Conducted basic research to collect extra information when requested.
Internship [Department - MIS]
World Mission Prayer League (LAMB Hospital)
02.2021 - 05.2021
- Collected and monitored project data regularly to track progress and performance.
- Analyzed data to identify trends, challenges, and areas for improvement.
- Prepared clear and accurate reports (weekly, and monthly) for internal teams.
- Shared data insights with team members to support better decision-making.
- Ensured that all reports followed standard formats and met deadlines.
- Checked data for errors and corrected any issues before reporting.
- Maintained organized records and documentation of all monitoring activities.
Volunteer
Lamb English Medium School
06.2015 - 08.2015
- Assisted teachers in classroom activities and helped manage students during lessons.
- Supported students with reading, writing, and other learning tasks.
- Helped prepare teaching materials and classroom resources.
- Supervised students during breaks and classroom transitions.
- Provided individual attention to students who needed extra support.
- Assisted in maintaining a positive and safe learning environment.
- Helped organize school events and classroom activities when needed.
Education
Master of Business Administration - Human Resource Management
Bangladesh Army University of Science and Technology (BAUST)
01.2025
Bachelor of Business Administration - Management Information System
North South University
01.2021
H.S.C - Science
Adhorsha Degree College
01.2013
S.S.C - Science
Cantonment Public School & College
01.2011
Skills
- Report Writing & Documentation
- Microsoft Word
- Excel
- PowerPoint
- Data Collection & Analysis
- Monitoring and Evaluation Support
- Communication & Interpersonal Skills
- Coordination & Team Collaboration
- Adobe XD
- Figma
- Canva
- Photoshop
- Attention to Detail
- Time Management
- Basic Statistical Analysis
Websites
Certification
- Meal Essential Certificate Disaster ready
- Safeguarding Practices: The Critical Role of Organization
- Creating Monitoring, Evaluation and Learning Plan
- Monitoring and Evaluation Nutrition Cluster Advocacy Activities
- Prevention of sexual exploitation and abuse (PSEA)
- Computer Application Basic Course
Timeline
Planning Executive
Prime Wave & Totteng Communication
05.2025 - Current
Assistant Documentation Officer
Islamic Relief Bangladesh
02.2025 - 05.2025
Monitoring & Documentation Coordinator [Project - LAMB UNFPA FRREI]
World Mission Prayer League (LAMB Hospital)
04.2024 - 01.2025
Freelancer
Upwork
04.2023 - 04.2024
Monitoring & Documentation Coordinator [Project - LAMB UNFPA FRREI]
World Mission Prayer League (LAMB Hospital)
11.2022 - 01.2023
Monitoring & Documentation Officer [Project - SCORE (Funded-Plan International Bangladesh)]
World Mission Prayer League (LAMB Hospital)
02.2022 - 08.2022
Freelancer
Fiverr
08.2021 - 02.2022
Internship [Department - MIS]
World Mission Prayer League (LAMB Hospital)
02.2021 - 05.2021
Volunteer
Lamb English Medium School
06.2015 - 08.2015
Bachelor of Business Administration - Management Information System
North South University
H.S.C - Science
Adhorsha Degree College
S.S.C - Science
Cantonment Public School & College
Master of Business Administration - Human Resource Management
Bangladesh Army University of Science and Technology (BAUST)
References
- William Roy, Prime Wave & Totteng Communication, Marketing Executive (Planning), Baridhara DOHS, Road 10, House -350, 01757690207, dhrubo@totteng.com
- Infitar Danial, Prime Wave & Totteng Communication, Executive Director, Baridhara DOHS, Road 10, House -350, +880 1793-462066, danial@totteng.com
Personal Information
- NID Number: 3742303641
- Father's Name: Rusen Murmu
- Mother's Name: Sisilia Baskey
- Blood Group: B+
- Religion: Christian
- ID Type: National ID
- ID Number: 3742303641
- Date of Birth: 12 June 1996
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Unmarried
Achievements Awards
- Employee Of the Project [SCORE Project], 2022-07-21, Recognized for outstanding performance as Monitoring & Documentation Officer. Awarded for excellence in report writing, accurate documentation, and effective monitoring, improving project oversight and reporting.
- Cricket- Runners Up, 2025-04-10, Cricket Staff Tournament - World Mission Prayer League (LAMB Hospital)
- Badminton Champion, 2024-12-22, Badminton Staff Tournament - World Mission Prayer League (LAMB Hospital)
- Badminton Champion, 2009-12-15, Intra Group Badminton Championship Tournament- Cantonment Public School and College (BUSMS)
Training
- Humanitarian Principles & Emergency Response, Emergency preparedness and response strategies, Managing relief operations, World Mission Prayer League (LAMB Hospital), Physically (1 Day Training), 2024
- Safeguarding and Child Protection, Identifying abuse, reporting mechanisms, and maintaining safe environments, Mandatory for staff working with children or vulnerable groups, World Mission Prayer League (LAMB Hospital), Physically (1 Day Training), 2022
- Monitoring, Evaluation, Documentation Training, Planning, implementing, monitoring, and evaluating development or humanitarian projects, Use of tools like logframes, indicators, and data collection methods, World Mission Prayer League (LAMB Hospital), Physically (2 Day Training), 2022
- Capacity Building for Community Partners, Training local NGOs or communities in sustainability, leadership, or specific technical skills, World Mission Prayer League (LAMB Hospital), Physically (2 Day Training), 2022
- Communication & Advocacy Training, Media engagement, storytelling, campaign building, and public speaking, World Mission Prayer League (LAMB Hospital), Physically (2 Day Training), 2022
Disclaimer
I, the undersigned certify that to the best of my knowledge and belief, these data are correctly describing my qualifications and experiences.