Fahim Bin AB Aziz
Information Technology
Dhaka,Dhaka
Summary
Dynamic professional with a proven track record at OTR, enhancing customer loyalty through empathetic service and conflict resolution. Excelled in a managerial role at EzyMart, significantly reducing employee turnover. Skilled in cloud computing and creative problem-solving, adept at fostering key stakeholder relationships. Demonstrates strong proficiency in English and technical support, ensuring high levels of customer and team satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
OTR
Corner Old Port Wakefield Rd &, Thomas St, Virginia SA 5120, Australia
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Manager in Training
EzyMart
32 Jetty RD, Glenelg, SA 5045, Australia
07.2021 - 08.2022
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Gained knowledge of company policies, protocols and processes.
Education
Bachelor Of Information Technology - Information Technology
Torrens University Australia
88 Wakefield St, Adelaide, SA 5000, Australia 05.2024
HSC - Science
Adamjee Cantonment College
Dhaka Cantonment06.2018
SSC - Science
Faizur Rahman Ideal Institute
Banasree, Dhaka03.2016
JSC -
Faizur Rahman Ideal Institute
Banasree, Dhaka 12.2013
Skills
International sales support
Additional Information
Hobbies and interests:
- Gaming
- Workouts
- Sports
- Swimming
Languages
Bengali
Advanced (C1)
English
Advanced (C1)
Certification
PTE
Timeline
PTE
06-2024
Google IT Support Fundamentals
05-2024
Customer Service Representative
OTR
08.2022 - Current
Manager in Training
EzyMart
07.2021 - 08.2022
Bachelor Of Information Technology - Information Technology
Torrens University Australia
HSC - Science
Adamjee Cantonment College
SSC - Science
Faizur Rahman Ideal Institute
JSC -
Faizur Rahman Ideal Institute
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