Fahim Bin AB Aziz
Information Technology
Dhaka,Dhaka
Summary
Dynamic professional with a proven track record at OTR, enhancing customer loyalty through empathetic service and conflict resolution. Excelled in a managerial role at EzyMart, significantly reducing employee turnover. Skilled in cloud computing and creative problem-solving, adept at fostering key stakeholder relationships. Demonstrates strong proficiency in English and technical support, ensuring high levels of customer and team satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
OTR
Corner Old Port Wakefield Rd &, Thomas St, Virginia SA 5120, Australia
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Manager in Training
EzyMart
32 Jetty RD, Glenelg, SA 5045, Australia
07.2021 - 08.2022
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Gained knowledge of company policies, protocols and processes.
Education
Bachelor Of Information Technology - Information Technology
Torrens University Australia
88 Wakefield St, Adelaide, SA 5000, Australia 05.2024
HSC - Science
Adamjee Cantonment College
Dhaka Cantonment06.2018
SSC - Science
Faizur Rahman Ideal Institute
Banasree, Dhaka03.2016
JSC -
Faizur Rahman Ideal Institute
Banasree, Dhaka 12.2013
Skills
International sales support
Warehousing functions
Key stakeholder relationship building
POS systems expert
Creative problem solving
Technical Support
Proficient in English
Microsoft 365
Cloud computing
HTML
Java
Python
IT Support
Additional Information
Hobbies and interests:
- Gaming
- Workouts
- Sports
- Swimming
Languages
Bengali
Advanced (C1)
English
Advanced (C1)
Certification
PTE
Timeline
PTE
06-2024
Google IT Support Fundamentals
05-2024
Customer Service Representative
OTR
08.2022 - Current
Manager in Training
EzyMart
07.2021 - 08.2022
Bachelor Of Information Technology - Information Technology
Torrens University Australia
HSC - Science
Adamjee Cantonment College
SSC - Science
Faizur Rahman Ideal Institute
JSC -
Faizur Rahman Ideal Institute