Fahrin Sayeed Fari
Dhaka
Summary
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
3
3
years of professional experience
Work History
Relationship Manager
Standard Chartered Bank
Dhaka
04.2022 - Current
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Provided expert financial advice to clients, enhancing their decision-making process.
Digital Ambassador
Standard Chartered Bank
Dhaka
09.2021 - 03.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Economy
Bangladesh University of Professionals
Dhaka 01-2021
Higher Secondary Certificate - Science Education
Bangladesh International School & College
Dhaka12-2016
Skills
- FLUENT IN English
- Relationship review process
- Loans
- Client acquisition
- Service assistance
- Solution management
- Effective customer communication
- Relationship building and management
- Account management
- Public speaking
- Product knowledge
- Customer education and consulting
- Customer relationship management
- Issue resolution
- Customer service
- Client engagement
- Sales proficiency
- Financial advising
- Client relationships
- Strategic planning
Languages
English
Proficient
C2
Timeline
Relationship Manager
Standard Chartered Bank
04.2022 - Current
Digital Ambassador
Standard Chartered Bank
09.2021 - 03.2022
Bachelor of Arts - Economy
Bangladesh University of Professionals
Higher Secondary Certificate - Science Education
Bangladesh International School & College