Faiza Halim Lamia

• In addition to Liner Planning, actively under took Avation Strategic Planning and Partial Freight Forwarding Strategic Planning.
• Shared market updated and performance reports to Agents, Airlines & Shipping line.
• Partook in various RFP for multiple airlines for GSA appointment.
• Conduct research and analysis of the market to identify opportunities for growth, potential threats, and competitive landscape.
• Created employee schedules to align coverage with forecasted demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Analyzed large datasets to identify trends and patterns in customer behaviors.

• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Monitored industry trends, keeping current on latest changes and competition in industry.
• Used market insights to capitalize on key business opportunities for new advantageous partnerships.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Developed effective business strategies to capitalize on emerging market trends.
• As a strategic planner for YML, was involved in developing and implementing strategies to optimize the operations of the line and ensure its long-term success
• Partook in various MLO Agency Proposals & Bids to add to the repertoire of MGH.
• Additionally, actively involved in the Sea Freight Procurement team, and worked cross Verticals to streamline rate procurement process.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Liaised between customers and organization with particular focus on working with sales department.
• Contributed as a dedicated member of Yang Ming Line of which they hold the agency in Bangladesh.
• Handled Priority Customer and managed all their required customer service.
• Generated Export Report, Marginal Contribution Report, Main Line Operator Report, which helped me get a better understanding of the international trade of our country.

• At the Finance & Accounts department
• Assisted in generation of voucher and bank reconciliation
• Managed and administered vendors and payment disbursement
• Organized and archived vouchers and documents

• Taught a class of 8-10 students
• Arranged exams and study materials

CGPA : 3.37

GPA: 3.85

GPA: 3.71