FARJANA MOU
DHAKA
Summary
Strategic executive with strong leadership capabilities and a proven history of driving organizational growth. Expertise in crafting impactful business strategies, building key stakeholder relationships, and enhancing operational efficiency. Acknowledged for transformative leadership that elevates team performance and increases profitability. Proficient in managing complex challenges and guiding companies toward sustainable success. Motivated professional demonstrating strengths in communication and workflow coordination. Adapts to diverse operational demands through effective problem-solving and team collaboration. Committed to upholding high standards of service and professionalism in all interactions.
Overview
7
7
years of professional experience
Work History
Junior Executive – Front Desk
Channel i
Dhaka, BANGLADESH
08.2016 - 08.2023
Enhanced operational efficiency by improving front desk and reception services.
Achieved effective internal and external communications through expert management of the master telephone board system.
Facilitated appropriate routing of incoming and outgoing calls to maximise department efficiency.
Elevated communication between departments, fostering collaboration within the organisation.
Optimised communication flow for live newsroom operations, supporting production teams effectively.
Coordinated office schedules, ensuring timely and productive meetings.
Produced and maintained accurate telephone board reports and call records.
Managed visitor records to uphold professional reception standards.
Strengthened communication between administrative newsroom and production departments, ensuring alignment in operations.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Business Administration - Accounting
National University
Abudharr Ghifari College01-2021
Higher Secondary Certificate (HSC) - BUSINESS STUDIES
Purana Paltan Girls College
Dhaka01-2014
Secondary School Certificate (SSC) - BUSINESS STUDIES
ARAMBAGH GIRLS HIGH SCHOOL
DHAKA, BANGLADESH01-2012
Skills
- Executive communication
- Innovation fostering
- Strategic decision making
- Operations management
- Client relationship management
- Strategic planning
- Internal communications
- Process optimization
- Data analysis
- Workflow coordination
- Visitor management
- Call routing
- Meeting facilitation
- Cross-department collaboration
- Team building and training
- Department management
- Leadership excellence
- Training and mentoring
- Corporate communications
- Quality control standards understanding
- Executive presence
- Business development strategies
- Market analysis techniques
- Negotiation skills
- Decision-Making authority
- Results orientation focus
- Integrity and ethics adherence
- Revenue growth initiatives
- Data-Driven Decision-Making Abilities
- Performance evaluation methods
- Brand management expertise
- Organizational awareness
- HR systems knowledge
- Client contract negotiations
- Regulatory compliance knowledge
- Business process improvement strategies
- Influential communication
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Hobbies and interests
Travelling to explore new places and cultures, reading books for knowledge and personal growth, and spending quality time with family to maintain a healthy work-life balance and strong relationships.
PERSONAL INFORMATION
- Father’s Name: Mostafa Mia
- Mother’s Name: Nurjahan Begum
- Nationality: Bangladeshi
- Gender: Female
- Marital Status: Married
- Husband’s Name: Akter Hossain
- Blood Group: O+
- Weight: 58 kg
- Passport No: A05702375
ADDRESS
Present Address
51 Aftabnagar, Block F
Sector 2, Road 2
Badda, Dhaka, Bangladesh
Permanent Address
Village: Noyapara Chowdhury Bari
Post Office: Jhalam
Police Station: Chandina
District: Cumilla, Bangladesh
EMERGENCY CONTACT
Name: Akter Hossain
Relationship: Spouse
Phone: 01775006579
Declaration
I hereby declare that the information stated above is true and correct to the best of my knowledge and belief.
Signature: ______________________
Farjana Mou
Timeline
Junior Executive – Front Desk
Channel i
08.2016 - 08.2023
Bachelor of Business Administration - Accounting
National University
Higher Secondary Certificate (HSC) - BUSINESS STUDIES
Purana Paltan Girls College
Secondary School Certificate (SSC) - BUSINESS STUDIES
ARAMBAGH GIRLS HIGH SCHOOL