Fatamatuz Zohrah
Queens
Summary
Dedicated and enthusiastic professional eager to secure a position where I can apply my strong organizational skills, attention to detail, and passion for teamwork. With a proactive approach and a willingness to learn, I am ready to contribute to a dynamic workplace environment and grow professionally.
Overview
2
2
years of professional experience
Work History
My Little Diamonds Day Care
Paraprofessional
06.2024 - 09.2024
- provide safety and enjoyable environment for children.
- Help the children to complete their lesson.
- Play with the children and maintain healthy environment by solve their problem.
- Collaborate with co workers.
Cashier
Broad Nosh Bagels Deli
06.2024 - Current
- Provide friendly and efficient customer service, ensuring an enjoyable experience for patrons
- Operate cash register and handle transactions accurately, including processing payments and providing change
- Collaborate with team members to maintain smooth operations during busy periods, supporting each other as needed
Customer Service Representative
Dunkin'
08.2023 - 06.2024
- Provide friendly and efficient customer service, ensuring an enjoyable experience for patrons
- Prepare and serve Dunkin' signature coffee and beverages with precision and quality
- Assist with food preparation tasks, such as assembling sandwiches and bagels, following Dunkin' standards
- Operate cash register and handle transactions accurately, including processing payments and providing change
- Maintain cleanliness and organization of the Dunkin' store, including cleaning equipment and restocking supplies
- Collaborate with team members to maintain smooth operations during busy periods, supporting each other as needed
- Promote Dunkin' products and upsell additional items to enhance sales and customer satisfaction
- Adhere to Dunkin' policies and procedures regarding food safety, hygiene, and operational standards
Education
High Secondary Certificate -
Central Women's College
01.2014
Bachelor of Business Administration -
Eden Girls College
01.2019
Master of Business Administration -
Eden Girls College
01.2018
Skills
- Strong organizational skills
- Attention to detail
- Time management
- Effective communication
- Excellent in MS Office
- Basic understanding of office equipment and procedures
- Ability to work well in a team
- Adaptability and flexibility
- Customer service skills
- Problem-solving abilities
- Data entry and administrative skills
- Basic knowledge of office software and systems
- Ability to multitask and prioritize tasks efficiently
- Professionalism and discretion
- Willingness to learn and adapt to new tasks and technologies
Languages
English
Bengali
Hindi
Urdu
Awards
- Customer Service Excellence Award: Recognized for exceptional service and problem-solving skills.
- Employee of the Month Award: Acknowledged for reliability and exceeding expectations.
- Safety and Hygiene Award: Honored for strict adherence to protocols and cleanliness.
Timeline
My Little Diamonds Day Care
Paraprofessional
06.2024 - 09.2024
Cashier
Broad Nosh Bagels Deli
06.2024 - Current
Customer Service Representative
Dunkin'
08.2023 - 06.2024
Bachelor of Business Administration -
Eden Girls College
Master of Business Administration -
Eden Girls College
High Secondary Certificate -
Central Women's College
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