Fazlay Rabbi Talukder
Gazipur
Summary
I am currently working as a Team Lead at a Bangladeshi company, where I technical support team and ensure smooth day-to-day IT operations. My role involves providing hands-on technical support, troubleshooting user issues, and offering guidance and technical advice to team members under my supervision.
Overview
8
8
years of professional experience
Work History
IT Support Team Lead
Eye Mind Valley
Dhaka
02.2018 - Current
- Led and supervised a technical support team to ensure smooth IT operations.
- User & License Management: Managed user accounts, groups, and licenses through the Microsoft 365 Admin Center, ensuring proper access and security.
- Security & Compliance: Implemented Multi-Factor Authentication (MFA) and password resets, ensuring a secure environment for all organizational users
- Assisted in improving support processes for faster and more efficient issue handling.
- Delivered user guidance and basic training on IT systems and tools
- Maintained service reports and ensured proper documentation of support activities
- Import Documentation & Shipment Tracking Support
- Coordination with Logistics & Courier Partners
- Delivery Process Support for B2B and B2C Orders
- Documented customer interactions and contact information into company database.
- Maintained positive working relationship with fellow staff and management.
- Managed vendor relationships related to the support department's activities.
Education
Bachelor of Science - BSc., Information & Communications Engineering
East West University
Dhaka08-2019
Higher Secondary Certificate (HSC) - Science
Govt. Science College
Dhaka06-2012
Secondary School Certificate (SSC) - Science
Uttara High School
Dhaka04-2010
Training -
SF Express
Shenzhen, China11-2025
Professional Training -
SHEIN
Guangzhou, China06-2025
Email Marketing -
10 Minute School
Dhaka01-2024
Mobile Application Developer(Android -
Skill Development For Mobile Games And Application
Dhaka01-2018
Top-up IT Training -
Leveraging ICT For Growth (LICT)
Dhaka01-2017
Skills
- IT troubleshooting
- Software installation
- Network management
- Customer relationship management
- Service quality assurance
- Issue resolution
- Team leadership
- Data collection
Languages
English
Advanced (C1)
C1
Bengali
Native
Native
Chinese (Mandarin)
Beginner (A1)
A1
Strength
Hard working ,Self-motivated, Enthusiastic and Punctual Dynamic and creative in thinking Sense of good
organizational behavior.
Timeline
IT Support Team Lead
Eye Mind Valley
02.2018 - Current
Bachelor of Science - BSc., Information & Communications Engineering
East West University
Higher Secondary Certificate (HSC) - Science
Govt. Science College
Secondary School Certificate (SSC) - Science
Uttara High School
Training -
SF Express
Professional Training -
SHEIN
Email Marketing -
10 Minute School
Mobile Application Developer(Android -
Skill Development For Mobile Games And Application
Top-up IT Training -
Leveraging ICT For Growth (LICT)