Hi, I’m
FORHAD HOSSEN
Housekeeping Supervisor
Raipur, Lakshmipur, Chittagong, Bangladesh
Summary
High-energy focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Dedicated and energetic housekeeping supervisor who works professionally in fast-paced, high- pressure environment. Reliable and responsible with a positive attitude. Objective: To fill a full time position in your company where I can share and apply my talents, abilities, knowledge and skills. Responsible at all the times, dedicated and driven with strong sense of commitment and loyalty.
Overview
12
years of professional experience
3
years of post-secondary education
8
Certifications
2
Languages
Work History
Royal Caribbean groupMiami, Florida, USA
Housekeeping Supervisor
12.2022 - Current
Job overview
- Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
- Deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.
- Encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment.
- Utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)
- Demonstrates strong results oriented management style with proven successes.
- Operational goals where training, leadership development and recognizing overall team performance is paramount.
- Providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
- Utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges.
- Complete Omnia Behavioral assessment
Alwadi Hotel Doha By MGALLERY Hotel Collection
Assistant Housekeeping Manager
01.2021 - 10.2021
Job overview
- Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures Housekeeping employees also provide excellent service to internal customers as appropriate
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.
- Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.
- Ensures the proper handling and control of lost and found items.
- Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Alwadi Hotel Doha By MGALLERY Hotel Collection
Senior Housekeeping Supervisor
07.2021 - 01.2021
Job overview
- Assist the Housekeeping Manager in the day to day operation; leading and supervising a team of Room Attendants to achieve our high standards of cleanliness.
- Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
- Enhance your attention to detail, to help drive cleanliness and presentation results.
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
- Inspect guest rooms, with a focus in providing unique and magic moments for our guest.
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work.
- Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently.
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs.
- To assist with the inspection of VIP rooms.
- Conduct room audits and spot checks.
- Coordinate agency staff if and when required.
- Perform administration duties.
Alwadi Hotel Doha By MGALLERY Hotel Collection
Housekeeping Supervisor
12.2017 - 12.2017
Job overview
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Scheduling staff shifts and organizing replacements as required.
- Investigating and addressing complaints regarding poor housekeeping service.
- Providing training to the housekeeping staff.
- Regularly taking inventory of cleaning supplies and ordering stock as needed.
- Issuing cleaning supplies and equipment to housekeeping staff as needed.
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
- Performing various cleaning duties in instances of staff shortages.
Sofitel Dubai Jumeirah Beach Hotel and ResortsDubai
Housekeeping Supervisor
11.2015 - 10.2017
Sofitel Dubai Jumeirah Beach Hotel and ResortsDubai
Senior Room Attendant
02.2014 - 10.2015
Sofitel Dubai Jumeirah Beach Hotel and ResortsDubai
Room Attendant
12.2011 - 01.2014
Job overview
- Directs the daily activities and responsible for the efficient and smooth operations of the department
- Institutes new process and procedures to increase productivity
- Conduct training for all team to explain company policies, housekeeping work procedures
- Budgeting, Monthly expenses forecasting, dealing with vendors for various supplies
- Ensuring the maximum guest comfort & satisfaction
- Handling staff recreational & motivational activities in the hotel
- Monthly & yearly inventories
- Completely responsible for departmental performance
- Organize on-the job training and evaluate its effectiveness
- To ensure that regular fire and evacuation drills are held
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets
- To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with supervisors
- Actively involve and conduct monthly departmental communication cascade for the team
- Solving any customer complain regarding cleanliness of all hotels premises
- Supports all housekeeping staff and performs the duties of a housekeeper when required
- Developed Coordinated with front office concerning minibar, laundry posting and room allocations
- Coordinated with engineering in room’s maintenance and upkeep registers
- Conducted briefing for teams, Laundry teams and contractual team members
- Making Monthly As well As Weakly Reports
- Supervise and directs the daily activities and responsible for the efficient and smooth operations of the department
- Responsible for upkeep and maintain the standard of all the area
- Inventory stock to ensure adequate supplies
- Issue supplies and equipment to workers
- Conduct orientation training of new employees, Management & Operational Trainees and in Training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment
- Attend training seminars to perfect housekeeping techniques and procedures and enhance Management skills
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Coordinates work activities among departments
Education
Raipur Rustam Ali Degree College Bangladesh
H.S.C (Higher Secondary Certification) from Business Studies
07.2005 - 08.2007
Raipur Merchants Academy Bangladesh
S.S.C ( School Secondary Certification) from Business Studies
01.2004 - 03.2005
Skills
Exceptional interpersonal skillsFlexibility in shifts & tasksCares for employees
Ordering cleaning supplies
Budget administration
Team Building
Inter-department collaboration
Performance improvements
Employee scheduling
Preventive Maintenance
Inventory replenishment
Training and mentoring
Employee evaluations
Certification
Leading Dream Makers.
Accomplishments
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor
Royal Caribbean group
12.2022 - Current
Senior Housekeeping Supervisor
Alwadi Hotel Doha By MGALLERY Hotel Collection
07.2021 - 01.2021
Assistant Housekeeping Manager
Alwadi Hotel Doha By MGALLERY Hotel Collection
01.2021 - 10.2021
Housekeeping Supervisor
Alwadi Hotel Doha By MGALLERY Hotel Collection
12.2017 - 12.2017
Housekeeping Supervisor
Sofitel Dubai Jumeirah Beach Hotel and Resorts
11.2015 - 10.2017
Senior Room Attendant
Sofitel Dubai Jumeirah Beach Hotel and Resorts
02.2014 - 10.2015
Room Attendant
Sofitel Dubai Jumeirah Beach Hotel and Resorts
12.2011 - 01.2014
Raipur Rustam Ali Degree College
H.S.C (Higher Secondary Certification) from Business Studies
07.2005 - 08.2007
Raipur Merchants Academy
S.S.C ( School Secondary Certification) from Business Studies
01.2004 - 03.2005