FORIDA YEASMIN
Dhaka,Bangladesh
Summary
Goal-oriented enterprise specialist, successfully assists companies over 10 years by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset.
Bringing years of experience and demonstrated track record of success of customer service, stakeholder managing and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
11
11
years of professional experience
Work History
Enterprise Sales Planning & Performance Specialist
Banglalink Digital Communications Ltd.
Dhaka
05.2023 - Current
- Analyzing business impacts, formulating tactical & strategic plans, improving operational efficiency, facilitating achievement of business goals, communicating and aligning sales KPI data, supporting enterprise business performance strategy development, assessing operational requirements, managing team operations, providing feedback on sales team's performance, ensuring timely report submissions, adhering to company's conducts
Enterprise Sales Planning & Performance Governance Senior Executive
Banglalink Digital Communications Ltd.
Dhaka
01.2022 - Current
- Performance management, business reporting, analysis & sharing insights, assisting in strategic operational planning, improving existing processes, ensuring system changes for performance & reporting efficiency, setting relevant KPIs and targets, collaborating with team members, submitting reports to stakeholders, identifying improvement needs, process optimization & reengineering
Enterprise Service Specialist
Banglalink Digital Communications Ltd.
Dhaka
01.2021 - 01.2022
- Understanding customer needs, providing excellent service, conducting research, creating plans and communicating deadlines, leading projects, analyzing data, creating spreadsheets, driving operational improvements, exceeding goals, offering friendly and efficient service, improving operations, maintaining relationships, resolving issues, collaborating with team members
Corporate Senior Service Executive
Banglalink Digital Communications Ltd.
Dhaka
06.2019 - 01.2021
- Maintaining operational responsibility, working with ICT product processes, managing training process, coordinating with key persons and customers, attending UAT, communicating with stakeholders, conducting research, resolving problems, improving operations, collaborating with team members, participating in continuous improvement
Corporate Service Support Executive
Banglalink Digital Communications Ltd.
Dhaka
03.2017 - 06.2019
- Maintaining relationships with key contacts, liaising with organizational units and customers, reviewing services and after-sales services, providing support to franchises, managing and developing staff, developing policies and procedures, reviewing complaints, distributing product and service literature, checking customer problems
Credit Risk Management Executive
Banglalink Digital Communications Ltd.
Dhaka
10.2015 - 03.2017
- Making outbound calls for collections, monitoring customer risk, collecting customer feedback, coordinating with other departments, confirming best offers, developing insights into customer needs and behavior, performing additional tasks assigned by management
Investigation & Resolutions Unit Officer
Banglalink Digital Communications Ltd.
Dhaka
09.2015 - 10.2015
- Making outbound calls to customers, investigating and resolving customer problems, updating customers regarding products and services
Careline Officer
Banglalink Digital Communications Ltd.
Dhaka
09.2013 - 08.2015
- Providing customer service over the phone, answering customer inquiries, handling multiple tasks
Education
Masters of Business Studies - Management
01.2013
- Duration: 2 Yrs
- Second Class
Bachelor of Business Studies - Business Studies
01.2008
- Duration: 3 Yrs
- Second Class
H.S.C -
01.2003
Second division
S.S.C -
01.2000
Second Division
Skills
- Ms-Word
- MS-Excel
- MSPowerPoint
- Adobe Photoshop
- Customer service specialist
- Enterprise Service Specialist
- Digital products and Services for Telecommunication Company
- Reporting and Analyzing sales
- Sales performance Analyzing
- Enterprise application integration
- Project Management
- Service management
- Performance Analysis
- Data Analytics
- Performance Improvement
- Information Processing
- Process Development
- KPI Tracking
- Teamwork and Collaboration
- Problem-solving
- Decision-Making
- Customer Communication
- Analytical Thinking
- Adaptability and Flexibility
- Time Management
- Process Improvement
- Documentation Management
- Organizational Skills
- Business Requirements
- Interpersonal Communication
- Intelligence Analysis
- Investigative Approach
- Business Tracking
- Systems Analysis
- Operations Analysis
Affiliations
- Women Entrepreneurs Management Development Training Fifteen days (28th May-17th June 2007) Jatiyo Mohila Sangstha
- Fundamental of Computer Application Three months course (April-June 2004) Engineers' Council of Information Technology (ecit)
Accomplishments
- Recognized as one of the top performers of the 2nd quarter of 2015 as a care line officer and for the 1st quarter of 2016 as a credit monitoring executive.
- Received best Team award in 2020 for providing the outstanding performance and taking initiatives contributing to the business.
Languages
KalikapurSiddheswariBanglalinkBanglalinkBanglalinkBanglalinkBanglalinkBanglalinkBanglalinkBanglalinkTitumir
- English
- Bangla
Hobbies and Interests
- Traveling
- Watching Movies
- Listening Music
- Reading Books
References
References available upon request.
Websites, Portfolio, Profile
Link : https://www.linkedin.com/in/foyeasmin
Link : https://www.youtube.com/@fysspace2010
Link : https://maps.app.goo.gl/LaWYNqmjMBW9ZPdN9?g_st=iw
Timeline
Enterprise Sales Planning & Performance Specialist - Banglalink Digital Communications Ltd.
05.2023 - Current
Enterprise Sales Planning & Performance Governance Senior Executive - Banglalink Digital Communications Ltd.
01.2022 - Current
Enterprise Service Specialist - Banglalink Digital Communications Ltd.
01.2021 - 01.2022
Corporate Senior Service Executive - Banglalink Digital Communications Ltd.
06.2019 - 01.2021
Corporate Service Support Executive - Banglalink Digital Communications Ltd.
03.2017 - 06.2019
Credit Risk Management Executive - Banglalink Digital Communications Ltd.
10.2015 - 03.2017
Investigation & Resolutions Unit Officer - Banglalink Digital Communications Ltd.
09.2015 - 10.2015
Careline Officer - Banglalink Digital Communications Ltd.
09.2013 - 08.2015
Eden Mahila College, National University - Masters of Business Studies, Management
Government Titumir College, National University - Bachelor of Business Studies, Business Studies
Siddheswari Degree College, Dhaka Board - H.S.C,
Kalikapur High School - S.S.C,
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