Summary
Overview
Work History
Education
Skills
Training & Certification
Personal Information
References
Timeline
Generic
G. M. Hassan Mahmud

G. M. Hassan Mahmud

31/C, Block-E, Asad Avenue, Mohammadpur

Summary

Dynamic leader with extensive experience & proven success at AAMRA NETWORKS LIMITED and Access Telecom (BD) Ltd., specializing in sales strategy development and customer satisfaction enhancement. Expertise in value-added services like video conferencing, video surveillance, access control & time attendance, structured networking, and IT support & services. I excel in building strong relationships and delivering innovative solutions. Consistently met and exceeded sales targets while improving departmental performance through strategic vision and commitment to excellence. Organized and motivated professional, skilled in time management and organizational practices, dedicated to contributing to company growth.

Overview

26
26
years of professional experience

Work History

Head of Technical & Pre-Sales

SIMCO Electronics
Dhaka
11.2017 - Current
  • Company Overview: IT, ITES, Network Solution, Video Surveillance, Video Conferencing, Access Control & Value-Added Service Provider. Website: www.simco.com.bd.
  • Train the sales team for the product solution.
  • Product idea and benefits.
  • Multi-Service Solution to Customer as One-Stop Solution.
  • Brief teammates on the solution.
  • How to deliver positively to customers.

Senior Manager, Sales

AAMRA NETWORKS LIMITED
08.2014 - 10.2017
  • Company Overview: Internet Service Provider. Website: www.aamra.com.bd
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Regularly evaluated customer satisfaction levels by surveying the customer base and analyzing results.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Established effective communication channels between different departments within the organization.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.

Manager, Network Support & VAS(Value Added Services)

AAMRA NETWORKS LIMITED
08.2007 - 07.2014
  • Company Overview: Internet Service Provider. Website: www.aamra.com.bd
  • Worked as a Cisco-Linux System & Network Administrator.
  • Responsibilities included network upgrades and equipment upgrades.
  • Assisted in providing Level 2 and hands on support of routers, servers, firewalls and switches.
  • Worked on LAN and WAN network operations, designing, installing, and maintaining a network's infrastructure.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.

Manager, System & Infrastructure

ACCESS TELECOM (BD) LTD.
Dhaka
11.1999 - 07.2007
  • Company Overview: Internet Service Provider. Website: www.accesstel.net
  • Develop, Manage & Monitoring Infrastructure.
  • Installing Infrastructure devices, like Cisco Backbone Router, Switch, Firewall, VPN, VLAN, Cache Manager, P2P Microwave System, Fiber Optic Backbone.
  • Manage, Monitor & Planning for Backbone Capacity Utilization & upgrade implementation.
  • Linux system configuration as Router, Mail, Proxy, Firewall for POP Monitoring Systems.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Streamlined communication channels, improving information flow and decision-making speed.

Sales & Support Executive

VAS Digital Communication Ltd.
Dhaka
01.1999 - 10.1999
  • Company Overview: ISP Internet Service Provider.
  • Installing OS (Windows, Linux, Win-NT).
  • Installing dial-up networking in the customer's end to make them able to access the Internet.
  • Installing various types of Internet related software and troubleshooting.
  • Assembling PC/Server and maintenance.
  • Provided guidance on best practices for using different applications related to the product and service being supported.
  • Reviewed existing processes for providing technical support to determine areas that need improvement.

Education

Bachelor Of Arts -

Dhaka College
Dhaka
01-1996

Higher Secondary Certificate - Science

Sadat College
Karatia, Tangail
01-1992

Secondary School Certificate - Science

Rangpur Zilla School
Rangpur
01-1990

Skills

  • Router, Switch, VPN & Firewall: Cisco (IOS, CatOS), Juniper M-Series (JUNOS), Juniper S/E-Series), Linksys, Netgear, MikroTik
  • Network troubleshooting
  • Network Monitoring and Management Systems: Cisco Works Suite, Cisco SDM, Network Health, Solarwind, MRTG, Cacti, Nagios
  • Ticketing Systems: TM, PerlDesk
  • ISP (Internet Service Provider) Linux Based: Windows & Linux System Administration-DNS, Mail, Proxy, DHCP, Caching, Routing, NAT, IPChain, IPTables, RAS, VPN, Firewall, Web Hosting, FTP Server
  • System configuration
  • Video Surveillance Solution: GEOVISION, HIKVISION, DAHUA, Axis
  • Time Attendance & Access Control Solution: ZKTeco, HIKVISION, Virdi, Matrix Comsec
  • Video Conferencing Solution: Polycom Group Series Conferencing Solution, Cisco Conferencing System
  • Structured Networking Solution: Rosenberger, Vivanco, Systemax
  • IT Support & Services: IT Support & Services to Multinational Companies, Local Companies & Government organizations
  • Cloud Solution: Google & Microsoft
  • Crisis management
  • Performance evaluation
  • Problem-solving
  • Customer relationship management
  • Team leadership

Training & Certification

  • ACMP 4.0 (Advance Certification for Management Professionals), (2018) Institute of Business Administration (IBA), University of Dhaka
  • Rosenberger Certified Structured Networking Engineer, Rosenberger Bangladesh, Dhaka, Bangladesh
  • Living the 7 Habits, (2013) Aamra Management Solution
  • PGDIT, (2009) IIT, Dhaka University
  • ISP Setup & System Administration using Linux, (2006) DEAMON, TMC Bhaban, Banglamotor, Dhaka
  • Firewall & VPN Solutions, (2006) D-Synergy Tech Systems Pte Ltd., Technopreneur Park, Singapore
  • P2P Radio Device Installation, Management & Maintenance, (2002) NextNet Wireless Inc.
  • CCNA & CCNP, (2002) New Horizons, Momtaz Plaza, House #7, Road #4, Dhanmondi, R/A, Dhaka
  • Apple Computer Office Packages, (1995), Bangla Academy, Dhaka

Personal Information

  • National ID: 193 224 3833
  • Passport Number: BR 0663911
  • Father's Name: M. A. Mannan
  • Date of Birth: 02/06/75
  • Nationality: Bangladeshi by birth
  • Marital Status: Married
  • Religion: Muslim (Sunni)

References

  • KHALED AHMED NUR, COO, AAMRA NETWORKS LIMITED,

KHALEDSAY@GMAIL.COM, +8801713012412

  • REZAUL KARIM, COO, Access Telecom (BD) LIMITED,

REZA.KARIM@ACCESSTEL.NET, +8801713036806

Timeline

Head of Technical & Pre-Sales

SIMCO Electronics
11.2017 - Current

Senior Manager, Sales

AAMRA NETWORKS LIMITED
08.2014 - 10.2017

Manager, Network Support & VAS(Value Added Services)

AAMRA NETWORKS LIMITED
08.2007 - 07.2014

Manager, System & Infrastructure

ACCESS TELECOM (BD) LTD.
11.1999 - 07.2007

Sales & Support Executive

VAS Digital Communication Ltd.
01.1999 - 10.1999

Bachelor Of Arts -

Dhaka College

Higher Secondary Certificate - Science

Sadat College

Secondary School Certificate - Science

Rangpur Zilla School

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G. M. Hassan Mahmud