Golam Sarwar
Country Manager & Site Lead
Dhaka,Bangladesh
Summary
Experienced Country Manager & Sales Professional with over 19+ years of experience in Apparels & Textile industry. Excellent reputation for resolving problems and improving customer satisfaction. Insightful Leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Bilingual professional fluent in English and Bangla paired with excellent business acumen and familiarity with Bangladesh.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
5
5
Certificates
Work History
Country Manager and Site Lead
UL VS Bangladesh Limited
Dhaka, Bangladesh
04.2021 - Current
- Determines annual contribution margin (CM) by forecasting and developing annual sales budget.
- Maintain market communication, churn management and offer various bundle package price.
- Conduct market research, and identifying sales opportunities by identifying customer requirements,defining market, competitor's share and competitor's strength & weakness.
- Collaborate with global & regional commercial team to gain client nomination.
- Support credit & collection team for payment recovery and building relationship with big clients.
- Developed team communications and information for monthly review meetings.
- Resolved critical problems, improved operations and provided exceptional client support.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Implemented 5S and way of work(wow) strategies to elevate brand awareness and increase market share in existing markets.
Sales Manager(Business Head)
UL VS Bangladesh Limited
Dhaka, Bangladesh
07.2013 - 03.2021
- Managed team of 9 sales representative to drive monthly business target.
- Trained & motivate team to contribute more & achieve their SIP target.
- Managed CS team to support clients and sales team.
- Prepare annual budget & make strategy to achieve budget.
- Maintain market communication, churn management and offer various bundle package price.
- Accomplishes mainly sales & marketing objectives by planning, developing, implementing and evaluating promotion programs.
- Conduct market research, and identifying sales opportunities by identifying customer requirements, defining market, competitor's share and competitor's strength & weakness.
- Collaborate with global & regional commercial team to gain client nomination.
- Help to prepare price offer & global tender.
- Support credit & collection team for payment recovery and building relationship with big clients.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting for exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Acquired 25-30 new customers, generating 10% of team revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created plans and communicated deadlines to complete projects on time
- Developed and maintained courteous and effective working relationships
Manager Sales & Marketing
SGS Bangladesh Limited
Dhaka, Bangladesh
01.2013 - 06.2013
- Responsible for sales & business development. Support CS & Key Account & Credit team.
- Collaborate sales & operation team to provide best service to valued clients. Manage local sales team & maintain global communication.
- Help to prepare global tender.
- Support inspection & social audit team for getting local business.
- Support food lab sales.
- Follow up sales team as well as visit client.
- Maintain relationship with Key buyers office & big importers.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with business manager to identify techniques to overcome sales obstacles.
- Tracked pipeline data, won vs. lost opportunities and lead response times with excel based program.
- Tracked pipeline data, won vs. lost opportunities and lead response times with excel based program.
Head of Sales and Marketing
SGS Bangladesh Limited
Dhaka
01.2012 - 12.2012
- Collaborate sales & operation team to provide best service to valued clients.
- Manage local sales team & maintain global communication.
- Help to prepare global tender.
- Support inspection & social audit team for getting local business.
- Maintain relationship with Key buyers office & big importers.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Negotiated manufacturing service agreements and quality standards.
In-Charge Sales & Marketing
SGS Bangladesh Limited
Dhaka, Bangladesh
11.2005 - 12.2011
- Developed team communications and information for weekly meetings.
- Worked with local customers to understand needs and provide appropriate service.
- Resolved communication problems, improved operations and provided exceptional client support.
- Led sales team in delivery of height number of sales visit, resulting in meeting monthly revenue as well as create strong pipeline.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Negotiated manufacturing service agreements and quality standards.
Senior Executive, S&M
Pacific Associate Limited
Dhaka
01.2003 - 10.2005
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Identify new clients.
- Prepare quotation with machine requirements as per client's demand.
- Manage principals (Brother & Pegasus) & negotiate sales commission.
- Follow up deal & negotiate deal.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
- Increased sales $50K through aggressive sales program overhaul, market campaigns and new product launches
Education
MBA - Marketing
Asian University Of Bangladesh
Dhaka 01.2000 - 12.2002
B.Com(Hons) - Commerce
University Of Calcutta
India 06.1996 - 09.1999
Higher Secondary Certificate - Science
Rajshahi Govt. City Collage
Rajshahi, Bangladesh 01.1993 - 12.1995
Skills
Business opening and closing proficiency
Commanding leadership style
Friendly and professional communications
Profit and loss statements
Business initiatives proficiency
Understanding of financial reporting
Knowledge of business
Profitability and revenue generation
Long-term business planning and execution
Understanding of sales retention
Understanding of business functions
Certification
MPP- Managing People & Performance by SGS
Timeline
Country Manager and Site Lead
UL VS Bangladesh Limited
04.2021 - Current
Sales Manager(Business Head)
UL VS Bangladesh Limited
07.2013 - 03.2021
Manager Sales & Marketing
SGS Bangladesh Limited
01.2013 - 06.2013
Head of Sales and Marketing
SGS Bangladesh Limited
01.2012 - 12.2012
In-Charge Sales & Marketing
SGS Bangladesh Limited
11.2005 - 12.2011
Senior Executive, S&M
Pacific Associate Limited
01.2003 - 10.2005
MBA - Marketing
Asian University Of Bangladesh
01.2000 - 12.2002
B.Com(Hons) - Commerce
University Of Calcutta
06.1996 - 09.1999
Higher Secondary Certificate - Science
Rajshahi Govt. City Collage
01.1993 - 12.1995
Reward & Recognition
- Employee of the quarter - SGS, Jul 2010
I have been selected Employee of the Quarter for my remarkable contribution in sales & business development.
- Employee of the year - UL, 2016
I have been selected Employee of the Year in UL South Asia for contributing UL Bangladesh significant business growth & build strong and stable sales team.
Reward & Recognition
- Employee of the quarter - SGS, Jul 2010
I have been selected Employee of the Quarter for my remarkable contribution in sales & business development.
- Employee of the year - UL, 2016
I have been selected Employee of the Year in UL South Asia for contributing UL Bangladesh significant business growth & build strong and stable sales team.