GOLAM SAYEM
CUMILLA
Summary
Enthusiastic Retail Sales Associate with comprehensive expertise in customer service and sales. Delivers exceptional shopping experiences through strong communication and product knowledge. Adept at managing inventory, organising displays, and ensuring store cleanliness. Brings positive energy and customer-focused approach to drive sales and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Best Buy
02.2020 - Current
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Worked flexibly across multiple customer access points.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
Sales Assistant
Shopno, Cumilla
01.2015 - 01.2020
- Monitored store security, identifying and addressing potential theft or safety concerns.
- Conducted inventory checks, identifying and reporting discrepancies to maintain accurate stock records.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
Master of Business Administration - ACCOUNTING
NATIONAL UNIVERSITY
2014
HONOURS CERTIFICATE - ACCOUNTING
NATIONAL UNIVERSITY
2013
Bachelor of Business Administration - ACCOUNTING
NATIONAL UNIVERSITY
2010
HIGHER SECONDARY CERTIFICATE - COMMERCE
COMILLA BOARD
2008
SECONDARY SCHOOL CERTIFICATE - COMMERCE
COMILLA BOARD
2006
Skills
- Applicant tracking
- Sales techniques
- Product expertise
- Computer literate
- Returns
- Customer service
- Promotions
- Administrative support
- Communication skills
Languages
Bengali
First Language
English
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Retail Sales Associate
Best Buy
02.2020 - Current
Sales Assistant
Shopno, Cumilla
01.2015 - 01.2020
HONOURS CERTIFICATE - ACCOUNTING
NATIONAL UNIVERSITY
Bachelor of Business Administration - ACCOUNTING
NATIONAL UNIVERSITY
HIGHER SECONDARY CERTIFICATE - COMMERCE
COMILLA BOARD
SECONDARY SCHOOL CERTIFICATE - COMMERCE
COMILLA BOARD
Master of Business Administration - ACCOUNTING
NATIONAL UNIVERSITY
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