Reading
Halima Khatoon Oni
Student
Wari,Dhaka
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Relationship Manager
Md. Abid Hossain (H.B.Q. Engineering)
Dhaka , Dhaka
Jun.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed loyalty programs to reward and maintain customer retention.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Moderator/Volunteer
Azman Anju Khan Chowdhury (Durnibar Foundation)
Dhaka , Dhaka
Nov.2015 - Nov.2015
- Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
- Implemented operational timelines for service shut-offs to be observed.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Supported financial director with special projects and additional job duties.
Teacher
Ekram Ul Haque (British Standard School)
Dhaka , Dhaka
Aug.2013 - Oct.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Created and developed lesson plans to meet students' academic needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
B.Sc. in Computer Science & Engineering - Computer Science And Engineering
University Of Liberal Arts Bangladesh
688 Beribadh Road, Mohammadpur, Dhaka, Bangladesh 05.2017 - Current
GED -
Princeton International Education
Zhigatola, Dhaka, Bangladesh 11.2016 - 2017.02
O Levels - Science
Academia
Dhanmondi, Dhaka, Bangladesh 01.2009 - 2010.06
Skills
Relationship building and management
Additional Information
I worked as a volunteer in Hunger Action campaign by Durnibar Foundation on November 2015
I worked as a volunteer in some seminars under Computer Science Club
Interactive Skills
MS-Word
MS-Excel
MS-Powerpoint
Internet Browsing
Adobe Photoshop
Adobe Illustrator
Certification
Volunteer in Hunger Action under Durnibar Foundation
Interests
Writing
Painting
Singing
Dancing
Watching Movies
Occasional Cooking
MS word/excel/powerpoint
I am not an expert in MS word/excel/powerpoint but I have more than average work knowledge on these.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every 'successful' person had at least one 'failure' in their beginning but they succeeded' because they never 'give up hardworking'.
Halima Khatoon Oni
Timeline
Relationship Manager
Md. Abid Hossain (H.B.Q. Engineering)
Jun.2023 - Current
B.Sc. in Computer Science & Engineering - Computer Science And Engineering
University Of Liberal Arts Bangladesh
05.2017 - Current
GED -
Princeton International Education
11.2016 - 2017.02
Volunteer in Hunger Action under Durnibar Foundation
11-2015
Moderator/Volunteer
Azman Anju Khan Chowdhury (Durnibar Foundation)
Nov.2015 - Nov.2015
Teacher
Ekram Ul Haque (British Standard School)
Aug.2013 - Oct.2014
O Levels - Science
Academia
01.2009 - 2010.06
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