Hashim Ahmed Sagar
Dhaka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging wait staff member with ability to articulate and help customers make menu choices. Pursuing similar position where skills in conflict resolution will be embraced. Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sheraton Dhaka
Head Waiter
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Senior Waiter
Bistro E Restaurant
02.2015 - 08.2020
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
Waiter
Silver Spoon Restaurant
02.2014 - 01.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
Pioneer College
Dhaka09.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Certification
- [Hospitality Management Studies - Hotel
Operations], [Alison] - [https://alison.com/certification/check/eaa7dd8d01] - [G-Suite and MS Office Programm], [Creative IT]
- [Modern Human Resource Management], [Alison] - [https://alison.com/certification/check/$2y$10$BEuLUguritPjzGT0d2Se9eHpO70Fh88HBs5.zjmmVuDGMaSH2Zja]
- Spoken English Certificate, Saifur's
Languages
Bengali
Native language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Sheraton Dhaka
Head Waiter
09.2020 - Current
Senior Waiter
Bistro E Restaurant
02.2015 - 08.2020
Waiter
Silver Spoon Restaurant
02.2014 - 01.2015
High School Diploma -
Pioneer College
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