As a passionate and ambitious Computer Science Engineering student, I am dedicated to making a meaningful impact in the technology sector, both locally and globally. With a strong foundation in computer science and a commitment to innovation.
Hi, I’m
Hasibur Rahman
Cantonment,Dhaka
Summary
Overview
6
years of professional experience
8
years of post-secondary education
1
Certification
Work History
Crystal DiagnosticGulshan-1, Dhaka
IT officer
04.2018 - 03.2022
Job overview
- Directed the timely configuration of hardware for updates, repairs, and maintenance.
- Registered new customer account details in the system.
- Installed, tested, and integrated software products.
- I verified the accuracy of the information and sorted the information in the documents for computer entry.
- Managed digital and manual filing systems.
- Upload passenger reports from time to time on the GCC website.
- Troubleshooting all pc in the office when needed
- Connect all PCs to a short number of printer
- Maintain and manage the company's networking system
- Solve PC troubleshooting and software issues Monitor system operation and system performance
- Understand and use the applicability of the company's own software and instructions
- Perform data processing operations
- flow-documented procedure Performing backup Procedures and tracing of data
Digicon Technologies Ltd.Nikunjo, Khilkhet, Dhaka
Customer Service Representative
06.2016 - 01.2018
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Need to handle incoming calls to prospective customers pertaining to the client's business.
- We need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information, and provide solutions.
- Perform every call actively to solve the client's problem.
- Must be knowledgeable about Facebook (social media), email, and web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and determine possible causes.
- Report from time to time to the team leader for complicated issues.
Intelligent Image Management LimitedBaridhara,DOHS, Dhaka
Data Entry Analyst
12.2015 - 05.2016
Job overview
- Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision-making.
- Improved data integrity with rigorous auditing and cleansing
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Computer Data Entry Work
- Ensure the accuracy of the data entry work.
- Accurately enter data into corresponding fields within IIMI software programs
- Comply with data integrity and security policies
- Keep information confidential
Education
Dhaka International UniversityDhaka,Bangladesh
Bachelor of Science from Computer Engineering
03.2017 - 06.2021
University Overview
- Member of Programming Club
- Member of Debating Club
Gopalganj Polytechnic InstituteGopalganj,Dhaka,Bangladesh
Diploma of Higher Education from Computer
10.2011 - 12.2015
University Overview
- Member of thestudent Student Parliament
- Member of the college library
- Elected captain in the class
Skills
- MS Office
- Problem-Solving
- Analytical and Critical Thinking
- Responsive design
- CSS
- Customer service
- GitHub
- WordPress
- Network troubleshooting
- Hardware diagnosis
- Desktop support
- Data entry
Languages
Bengali
Native
English
Intermediate
Certification
- Web Design Training: 04/2022-07/2022
- Certified Web Designer from BITM
- Web Development Training: 07/2022-12/2022
- Digital Marketing training : 03/2020–09/2020
Timeline
IT officer
Crystal Diagnostic
04.2018 - 03.2022
Dhaka International University
Bachelor of Science from Computer Engineering
03.2017 - 06.2021
Customer Service Representative
Digicon Technologies Ltd.
06.2016 - 01.2018
Data Entry Analyst
Intelligent Image Management Limited
12.2015 - 05.2016
Gopalganj Polytechnic Institute
Diploma of Higher Education from Computer
10.2011 - 12.2015
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