HRIDOY KOIERY
Dhaka,Bangladesh
Summary
Refined customer support and sales professional with over eight years of experience spanning high-volume retail, remote support operations, and supervisory leadership. Recognised for composed communication, technical problem-solving, and the ability to build trusted customer relationships in demanding environments. Academically grounded in aeronautical engineering, with technical exposure to aircraft and propeller systems, auto-mechanical design and maintenance, and radar and radio communications. Highly adaptable and performance-driven, consistently delivering results under pressure with professionalism and precision.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Remote Customer Support Agent
Device Point
Dhaka, Bangladesh
08.2025 - Current
- Sold products on commission through remote customer support
- Handled high-volume telephone calls to address and resolve customer queries.
- Provided clear and concise step-by-step technical support to guide clients.
Manager
Hello inn
Dhaka, Bangladesh
08.2020 - 01.2023
- Led staff performance assessments and strategised initiatives for retail growth
- Boosted sales figures and established strong customer connections
- Managed detailed evaluations of emerging product opportunities
Sales and Customer Service Representative
Gimmick Point
Dhaka, Bangladesh
09.2019 - 07.2020
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored and analysed customer feedback, implementing changes to improve service quality and customer satisfaction.
Selling Supervisor
Nalonda
Dhaka, Bangladesh
02.2018 - 07.2019
- Managed team of sales assistants, fostering a high-performing sales environment through effective leadership.
- Responded to customer inquiries with relevant information.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
Data Entry Typist
Regel IT Farm
Dhaka, Bangladesh
05.2014 - 01.2017
- Converted electronic documentation to physical format efficiently
- Entered data with high accuracy levels into company databases, maintaining confidentiality and integrity of information.
Education
Bachelor of Technology - Aeronautical Engineering
Parul University
Gujarat , India 02.2023 - 05.2025
Higher Secondary School Certificate - Science
Tejgaon College
Dhaka, Bangladesh 01.2018 - 10.2020
Skills
- Aircraft Design Maintenance
- Propeller Design and Analysing
- Radar Maintenance
- Radio Communications and Maintenance
- Microsoft Word
- Microsoft Excel
- Graphics Design
- 3D Printing
- Public Communication
- Team leadership
- Customer feedback analysis
- Remote desktop support
- Time-management
- Email handling
- Data Entry Career
- Technical troubleshooting
- Hardware Maintenance
- Client Relationship Management
Languages
Bengali
First Language
English
Advanced
C1
Timeline
Remote Customer Support Agent
Device Point
08.2025 - Current
Bachelor of Technology - Aeronautical Engineering
Parul University
02.2023 - 05.2025
Manager
Hello inn
08.2020 - 01.2023
Sales and Customer Service Representative
Gimmick Point
09.2019 - 07.2020
Selling Supervisor
Nalonda
02.2018 - 07.2019
Higher Secondary School Certificate - Science
Tejgaon College
01.2018 - 10.2020
Data Entry Typist
Regel IT Farm
05.2014 - 01.2017