Hridoy Rozario
Dhaka
Summary
I am a passionate freelancer in Virtual Assistance. I believe that the professionalism that I have added with my passion will bring me a good career. I have chosen my goal to be the best Virtual Assistant. I am proficient in communication skills. I am 100% computer literate. I have sound knowledge of language and grammar. I have finished my graduation in Computer Science. I have been working as a VA for the last 7+ years and I always keep my eyes to welcome new ideas. I have gathered more than five years of experience as a Virtual Assistant. I have done my previous works with 100% client satisfaction. I have also done Content and Article Writing previously. You can have a look at my work success rate. Clients are very important to me and I am working to make them satisfied. I work 24/7 for the client's satisfaction. I can assure you that I am the best match for your job because you can put your faith in me.
Overview
11
11
years of professional experience
Work History
23, Automation
Amsterdam, Holland
06.2024 - Current
- Develop and manage workflows in GoHighLevel to enhance business processes
- Create and maintain automated integrations using Zapier and Make
- Provide technical support and resolve customer inquiries efficiently
- Coordinate with GoHighLevel support for timely problem resolution.
Automation Expert
EComm Partnerships
05.2024 - Current
- Design and implement automated workflows using Zapier to integrate various business applications and streamline processes
- Collaborate with cross-functional teams to identify automation opportunities and develop solutions to enhance efficiency and productivity
- Configure and maintain Zapier integrations, troubleshoot issues, and provide ongoing support to ensure smooth operation
- Stay updated on the latest trends and best practices in automation technology, and proactively recommend improvements to existing workflows
- Train team members on the use of Zapier and other automation tools, and provide guidance and support as needed
- ECom Ads
- Automation & Go High Level Expert
System Integration & Automation Specialist
PROJX
Amsterdam, Holland
03.2024 - Current
- As a Remote Automation Expert with GoHighLevel experience, you will develop and manage intricate workflows within GoHighLevel to streamline and enhance our business processes
- You will create and maintain automated integrations using Zapier and related tools to ensure seamless data flow and connectivity between various platforms
- Additionally, you will provide top-tier technical support, resolving customer inquiries efficiently, and work closely with our team to implement automations that connect Google Ads, META Ads, and
- Google Sheets, enhancing our service delivery and operational efficiency.
Virtual Assistant
Upwork
New York
02.2024 - Current
- Work with Sales Teams to provide a technical solution to a clients tech stack
- Collaborate with current tech team to provide system wide solutions
- Answer tickets and maintain client software is consistently working as expected
- Build Automations
- Build and Maintain Zapier connections for your book of business
- Attend daily standups
- Provide enhancements to company client base from personal experiences
Virtual Assistant
Bangladesh
02.2018 - Current
- I perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements
- Prepare customer spreadsheets and keep online records, Book travel and accommodations, Provide customer service as the first point of contact
- Respond to emails and phone calls.
Virtual Assistant
Fiverr
08.2017 - Current
- Cold calling people using a given phone directory to sell products or solicit donations
- Answering incoming calls from prospective customers
- Using scripts to provide information about the product’s features, prices etc
- And present their benefits
- Recording the customer’s personal information accurately in a computer system
- Keeping records of calls and sales and record useful information.
System Integration and Automation Engineer
Kihbba
01.2023 - 01.2024
- Work with Sales Teams to provide a technical solution to a clients tech stack
- Collaborate with current tech team to provide system wide solutions
- Answer tickets and maintain client software is consistently working as expected
- Build Automations
- Build and Maintain Zapier connections for your book of business
- Attend daily standups
- Provide enhancements to company client base from personal experiences
Project Manager
Wolfgang Stuart
03.2019 - 11.2022
- Identified operational issues and devised goals and plans to address them
- Assigned tasks to individuals and departments
- Divided tasks appropriately according to departments
- Monitored progress within each department toward goal attainment, utilizing measurable data in spreadsheet applications
- Reduced defective part manufacturing by 15 percent in one year through the Page 3 of 6 implementation of plans
- Conducted analysis of progress and held monthly meetings regarding goals and tasks.
Project Manager
The Goodall Agency
12.2018 - 10.2019
- Reviewed business plans and set goals for the future
- Implemented goals that resulted in reducing waste by 8 percent over two years
- Devised measurable and observable steps to achieving operational outcomes
- Assigned plan tasks to different departments and individuals
- Coordinated departments to focus on goal plans
- Drafted and submitted written memorandums and reports regarding progress
- Held monthly task completion contests to encourage staff
- Spark my credit
Virtual Assistant
Wilmington
09.2017 - 11.2018
- Arrange meetings throughout the day for several high-profile clients
- Create travel itineraries for large groups
- Research market data related to various industries
- Managed emails for the vice president of the marketing department
- Took incoming calls, transferring them to the appropriate department
- Transcribed messages related to sales, business development and marketing.
Virtual Assistant
MOPR Marketing
03.2016 - 07.2017
- Performed publishing and editing tasks per blog post as required
- Organized content calendar for future articles, and maintain documentation of published posts in spreadsheets
- Administered 16 social media accounts for 4 websites, including one each of Facebook, Pinterest, Twitter, and Instagram
- Managed appointments and calendars and booked meetings with new and existing clients
- Edited and reworked to-publish articles and internal company communications for accuracy, tone, and grammar
- Built up a massive database of past and current clients and hunted down potential customers
- Organized and maintained online company files, invoices, and other digital documentation.
Virtual Assistant
The Referral Kings, Assistants
Wilmington
01.2015 - 02.2016
- Deliver high-quality customer service via email support platform ensuring top-level service to continue corporate growth
- Update the company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion
- Utilize problem-solving skills to resolve customer issues and enhancing service levels
- Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences
- Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records
- Maintain a detailed delivery calendar to coordinate schedules and appointments
- Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.7 Virtual
Dhaka
01.2014 - 08.2014
- Contacted businesses or private individuals by telephone in order to solicit sales for goods or services
- Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers
- Obtained customer information such as name, address, and payment method, and enter orders into computers
- Recorded names, addresses, purchases, and reactions of prospects contacted
- Answered telephone calls from potential customers who have been solicited through advertisements
- Maintained records of contacts, accounts, and orders
- Conducted client or market surveys in order to obtain information about potential customers.
Telemarketer
SkyTech Solutions LLC
Dhaka
04.2013 - 11.2013
- Recommended products to customers, based on customers' needs and interests
- Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimated or quoted prices, credit or contract terms, warranties, and delivery dates
- Consulted with clients after sales or contract signings to resolve problems and provide Page 5 of 6 ongoing support
- Prepared drawings, estimates, and bids that meet specific customer needs
- Arranged and directed delivery and installation of products and equipment
- Monitored market conditions, product innovations, and competitors' products, prices, and sales.
Education
Bachelor of Science - BS - Botany/Plant Biology
Government Titumir College
01-2019
higher secondary certificate - science
Notre Dame College
01.2014
secondary school certificate - science
kalachandpur uchha madyamic bidalaya
01.2012
Skills
- Problem-Solving
- CRM Configuration
- Automation
- Integration
- Project Implementation
- Flow Chart
- Email Campaign
- Website Maintenance
Personal Information
Title: System Integration & Automation Specialist
Languages
- Bangla, Native or Bilingual
- English, Professional Working
- Hindi, Full Professional
Timeline
23, Automation
06.2024 - Current
Automation Expert
EComm Partnerships
05.2024 - Current
System Integration & Automation Specialist
PROJX
03.2024 - Current
Virtual Assistant
Upwork
02.2024 - Current
System Integration and Automation Engineer
Kihbba
01.2023 - 01.2024
Project Manager
Wolfgang Stuart
03.2019 - 11.2022
Project Manager
The Goodall Agency
12.2018 - 10.2019
Virtual Assistant
Bangladesh
02.2018 - Current
Virtual Assistant
09.2017 - 11.2018
Virtual Assistant
Fiverr
08.2017 - Current
Virtual Assistant
MOPR Marketing
03.2016 - 07.2017
Virtual Assistant
The Referral Kings, Assistants
01.2015 - 02.2016
01.2014 - 08.2014
Telemarketer
SkyTech Solutions LLC
04.2013 - 11.2013
Bachelor of Science - BS - Botany/Plant Biology
Government Titumir College
higher secondary certificate - science
Notre Dame College
secondary school certificate - science
kalachandpur uchha madyamic bidalaya
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