Iftekharul Alam
Flat A2, Keya Kanan, 262 B Khilgaon Residential Area, Dhaka
Summary
Dynamic leader with a proven track record in the Fintech industry, excelling in business strategy planning and product development. Expert in stakeholder engagement, I drive high-performance teams to achieve remarkable results, including rapid market entry of innovative digital solutions. Passionate about transforming ideas into impactful outcomes while fostering collaboration and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Chaldal Payments Limited
Jashore
01.2023 - Current
- Managed strategic partnerships with banks, Visa, MasterCard, and financial organizations to drive business growth.
- Oversaw company's profit and loss management to maintain budgetary control.
- Oversaw corporate relationships and communication functions, streamlining operations to improve efficiency.
- Led product development for digital wallet business, driving strategic planning initiatives.
- Motivated and led high-performance teams across multiple locations to achieve organizational goals.
- Coached and developed teams, aligning their performance with key business metrics to achieve consistent results.
- Collaborated with leadership on strategies to improve quality, efficiency, and productivity.
- Directed human resources strategy, encompassing benefits, payroll, recruitment, and performance management.
- Provided timely reports on operating conditions to inform decision-making processes.
Senior Manager (Contractual), Transformation Management
Banglalink Digital Communication Ltd
Bir Uttam Mir Shawkat Sarak
09.2022 - 01.2023
- Formulated digital transformation strategy, spearheading initiatives that positioned services for future technological advancements.
- Provided strategic guidance on complex platform transformation programs.
- Established governance processes to ensure critical projects adhered to standardized procedures, enhancing compliance and project delivery.
- Oversaw strategy for process simplification and system automation at Banglalink.
- Collaborated with multi-disciplinary teams to shape digital-led transformation strategies.
- Led short discovery phases to develop business transformation vision and high-level solution designs.
- Fostered trusted relationships with senior client stakeholders, facilitating collaboration and alignment on transformation goals.
- Developed comprehensive project management framework to identify, rank, and execute major initiatives.
Senior Manager (Contractual), Digital Payment
Oculin Tech BD Limited
Gulshan
09.2021 - 05.2022
- Led new business and product development for Oculin's billing platform via mobile application and e-wallet.
- Directed business strategic planning for Oculin's billing and digital payment platform development.
- Executed strategic planning and developed business models aligned with organizational policies, driving initiatives over five years.
- Coordinated mobile application development vendors, improving product delivery timelines and quality.
- Conducted market intelligence analysis, identifying commercial opportunities and shaping targeted promotional strategies.
Head of Product
Dmoney Bangladesh Limited
Dhaka
03.2019 - 08.2021
- Achieved on-time delivery of all assigned projects by managing complex cross-functional programs.
- Collaborated with engineering, design, QA, and product teams to eliminate project delivery blockers.
- Coached agile and scrum teams to foster autonomy and improve performance.
- Directed integration management efforts to coordinate all project work effectively.
- Executed quality management processes to maintain high standards throughout project lifecycle.
- Prepared project schedules, defined milestones, and tracked progress to ensure accountability.
- Oversaw project management tasks, tracking and reporting deliverables to maintain alignment.
- Developed business requirement documents and software specifications to support commercialization of new products.
Head of Operations
Pathao Limited
Gulshan Model Town
03.2018 - 02.2019
- Spearheaded product development of Pathao's first closed-loop wallet, achieving rapid market entry.
- Managed partnerships with banks and financial organizations, enhancing service offerings.
- Oversaw a 25-member team across product, tech, business, and operations to optimize performance.
- Onboarded and managed partners to drive wallet recharge and boost customer acquisition.
- Developed strategic alliances with banks and financial institutions to support operational growth.
- Conducted regular market analysis to identify trends and inform product promotion strategies.
- Led digital marketing initiatives for Pathao rides and foods, increasing brand visibility.
- Achieved second-best wallet status in daily transactions within five weeks of launch.
Manager, Digital Payment Solution
SSLCOMMERZ, SSL Wireless
Dhaka
01.2009 - 03.2018
- Led a team of 35 members to execute strategic initiatives successfully.
- Managed relationships with all gateway banks to streamline payment processes.
- Drove merchant acquisition for airlines and movie theaters, enhancing e-commerce presence.
- Increased online transactions across multiple e-commerce platforms, improving revenue.
- Oversaw user experience, focusing on website design, functionality, usability, and performance.
- Collaborated with engineering teams and vendors on responsive web design improvements.
- Conducted comprehensive analysis of customer trends to inform merchandising strategies.
- Utilized market research and analytics to identify opportunities and define product roadmaps.
Relationship Manager
Exling LLC
Gulshan
01.2007 - 11.2008
- Developed tailored financial solutions to meet client needs effectively.
- Strengthened client relationships to improve overall satisfaction levels.
- Conducted regular meetings to assess client goals and expectations.
- Developed software solutions and ensured quality assurance for web applications in outsourcing environment, enhancing functionality and user experience
Education
Bachelor of Commerce (Hons) - Management
National University
Chattogram, Bangladesh01-2007
Higher Secondary Certificate - Business Studies
Chiattagong Public School And College
Chattogram, Bangladesh03-2003
Secondary School Certificate - Science
Chittagong Collegiate School
Chattogram, Bangladesh03-2001
Skills
- Business strategy planning
- Product development
- Corporate communication
- Project management
- Team leadership
- Business development
- Time management
- Stakeholder Engagement
Certification
- Project Management Professional, PMP, Preparing for Exam
- Professional Negotiation Skill Development
- E-Commerce Management
- IELTS
Professional References
- Ashish Chakraborty, Director, Visa, +88 01730 015185
- Syed Mohammad Kamal, Country Manager, Master Card, +88 017130 47007
Major Qualifications
- 19 Years of Managerial Experience in Fintech and E-commerce Industry
- Hands on experience on designing and implementing Financial Product in the Market
- Excellent Relationship with all Commercial Banks, Bangladesh Bank and other Stakeholders related in Digital Financial Service
Timeline
Chief Operating Officer
Chaldal Payments Limited
01.2023 - Current
Senior Manager (Contractual), Transformation Management
Banglalink Digital Communication Ltd
09.2022 - 01.2023
Senior Manager (Contractual), Digital Payment
Oculin Tech BD Limited
09.2021 - 05.2022
Head of Product
Dmoney Bangladesh Limited
03.2019 - 08.2021
Head of Operations
Pathao Limited
03.2018 - 02.2019
Manager, Digital Payment Solution
SSLCOMMERZ, SSL Wireless
01.2009 - 03.2018
Relationship Manager
Exling LLC
01.2007 - 11.2008
Bachelor of Commerce (Hons) - Management
National University
Higher Secondary Certificate - Business Studies
Chiattagong Public School And College
Secondary School Certificate - Science
Chittagong Collegiate School