Imam Mehedi Mahmud
57/U/3, North Maniknagar, Dhaka
Summary
Customer service professional with extensive experience at City Bank PLC, specializing in credit card query resolution and relationship management. Expertise in coordinating operations to improve client efficiency. Proven ability to create business opportunities and build strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Officer, Customer Service-Cards Division
City Bank PLC
Principal Office, Dhaka
06.2022 - Current
- Resolved customer inquiries and issues related to credit, debit, and prepaid card services.
Coordinated with operations and branches to enhance client efficiency.
Assisted clients with credit card applications and referred them to appropriate banking products.
Card Ambassador (Contractual), Customer Service-Cards Division
City Bank PLC
02.2016 - 05.2022
- Resolved customer inquiries and issues related to credit, debit, and prepaid card services. Coordinated with operations and branches to enhance client efficiency. Assisted clients with credit card applications and referred them to appropriate banking products.
Education
Master of Science - Disaster Management
University of Dhaka
Dhaka, Bangladesh12-2019
Bachelor of Science - Geography And Enviroment
University of Rajshahi
Rajshahi, Bangladesh12-2014
Skills
- Customer service management
- Business opportunity creation
- Relationship management
- Credit oversight
- Conflict resolution
- Branch administration
- Team leadership
- Stakeholder relations
Training And Workshops
- Training on Service Excellence, Expert from American Express
- Customer Service Excellence, The City Bank Ltd (In-house experts)
- World Class Customer Service, IFC & Internal facilitators
- Session on IVR and SIVR Services, The City Bank Ltd (In-house experts)
- Training on Code of Conduct (CoC), The City Bank Ltd (In-house experts)
- Foundation Training, The City Bank Ltd (In-house experts)
- Ethics in Banking, The City Bank Ltd (In-house experts)
Recent Achievements
- Level-2, Reward and Recognition based on overall performance for Quarter-4, 2024, City Bank PLC
- Converted to a permanent position from contractual, based on performance, the bank management has converted the employment from contractual to permanent
- Employee of the Quarter - 1, 2019, Customer Experience Team of City Bank PLC
- Recognition of Outstanding Performance on Deposit Campaign-2019, MD of City Bank PLC
Certification
- Microsoft Office applications
- Adobe software proficiency
- Web and internet tools
- Basic computer hardware knowledge
- ITC (Tranzware) expertise
- Lotus software proficiency
- Fimi (Tranzware) expertise
- i-bank system expertise
Timeline
Officer, Customer Service-Cards Division
City Bank PLC
06.2022 - Current
Card Ambassador (Contractual), Customer Service-Cards Division
City Bank PLC
02.2016 - 05.2022
Master of Science - Disaster Management
University of Dhaka
Bachelor of Science - Geography And Enviroment
University of Rajshahi
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