IMTIAZ AHMED
Electrical Engineer| Technical Communicator
Dhaka
Summary
Experienced Senior Engineer with over 7+ years of experience in Caterpillar Industrial gensets or gensets based industries. Excellent reputation for resolving problems, analyzing failure and improving customer satisfaction. Designed around 25 of garments, textiles, Pharmaceuticals Master Control Operation Philosophy to Synchronize Gensets to Grid.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Senior Engineer
Bangla Cat
Dhaka
07.2021 - Current
- Diagnosed issues with Genset systems and quickly repaired flaws to maintain functionality
- Direct technicians on assignments through repair process to ensure timely, cost effective and quality repairs are being completed
- Coordinate and work with engineers in resolving product issues
- Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data
- Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations
- Travels to customer sites within assigned region to assist in complex troubleshooting and ongoing issues to gain better understanding of specific repair and establish improvements in repair process
- Attends necessary training to stay up to date on new products and challenges
- Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions
- One point of contact to Communicate with CATERPILLAR TIer 2 Factory Engineer in case of complex problem
- Investigate Failure analysis to find out proper root causes
- Examined project specifications to design effective schedules, budgets and project scopes
- Performed quality control procedures on equipment and materials
- Completed as many as 25 design projects last year
- Presented drawings to project managers and incorporated recommended changes
- Responded to technical concerns quickly and effectively devised solutions
- Researched and investigated project requirements
- Identified needed parts to keep equipment in top operating condition
Senior Engineer
07.2015 - 07.2021
- Installation and commissioning of lots of industry based powerplant and gensets
- Troubleshooting of CAT Gensets and related control system
- Electronics Diagnostic and Troubleshooting Knowledge of CAT Gensets
- Operation and Maintenance of CAT Gensets
- Expert on reading Electrical Schematic of CAT Product
- Sound Knowledge on Terberg Control System
- Good Failure analysis Skill.
- Determined equipment failure root cause and implemented solutions
- Conducted tests to determine success of product performance
- Trained and managed drafters, junior engineers and surveyors
- Performed preventive maintenance and repairs on mechanical equipment
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel
- Determined project specifications by thoroughly studying performance standards, requirements and technical studies
Education
Bachelor of Science - Electrical and Electronic Engineering
Khulna University of Engineering & Technology
Khulna, Bangladesh 05.2009 - 05.2013
Higher Secondary Certificate (H.S.C)) - Science
Rifles Public College, Dhaka Board
Dhaka, Bangladesh 07.2006 - 06.2008
Secondary School Certificate (S.S.C - Science
National Bank Public School
Dhaka 01.2004 - 04.2006
D3500 Electronics and Diagnostics -
CATERPILLAR, Caterpillar Asia Pte Ltd, Singapore Learning Center
Singapore 04.2018 - 04.2018
CATERPILLAR 7 step Diagnostic Process -
Caterpillar Asia Pte Ltd, Caterpillar Dealer Learning Center
Online Caterpillar Learning Portal 01.2017 - 12.2017
Skills
Troubleshooting
undefinedAccomplishments
- Inverter Design
- Topic: Design and Simulation of a 3 Level PWM Pure Sine Wave Inverter Thesis (EE 4233) course under Dr
- Md
- Abdur Rafiq’s Supervision
- Electrical & Electronic Project Design
- Topic: Variable DC Power Supply Design
- Project (EE 3200) course under Kalyan Kumar Halder’s supervision
- Electrical & Electronic Shop Practice
- Topic: Design of Wiring System of 1st floor in EEE Department and cost estimation of that system
- Electrical project (EE 2200) course under Mr
- Zahirul Islam’s Supervision
- Programming Project Using C
- Topic: Electronic Shopping of a Super-shop based on language C.
Certification
Certified Electronics and diagnostics Caterpillar-April 2018
Additional Information
Preferred to work in an environment where anyone can practice his religion without facing any difficulties or racism, such as praying salah timely and etc.
Timeline
Senior Engineer
Bangla Cat
07.2021 - Current
D3500 Electronics and Diagnostics -
CATERPILLAR, Caterpillar Asia Pte Ltd, Singapore Learning Center
04.2018 - 04.2018
Certified Electronics and diagnostics Caterpillar-April 2018
04-2018
Problem Solving and Decision Making - [2016]
04-2017
CATERPILLAR 7 step Diagnostic Process -
Caterpillar Asia Pte Ltd, Caterpillar Dealer Learning Center
01.2017 - 12.2017
CAT Level 2 Engineer
01-2017
Senior Engineer
07.2015 - 07.2021
Bachelor of Science - Electrical and Electronic Engineering
Khulna University of Engineering & Technology
05.2009 - 05.2013
Higher Secondary Certificate (H.S.C)) - Science
Rifles Public College, Dhaka Board
07.2006 - 06.2008
Secondary School Certificate (S.S.C - Science
National Bank Public School
01.2004 - 04.2006
Similar Profiles
Mir Mainul HossainMir Mainul Hossain
Personal Secretary to Managing Director at US Bangla Airlines (US Bangla Group)Personal Secretary to Managing Director at US Bangla Airlines (US Bangla Group)
Tamanna RahmanTamanna Rahman
Graphic designer at THE LONDON BANGLA COMMUNICATIONS LTDGraphic designer at THE LONDON BANGLA COMMUNICATIONS LTD
Anesha SarkarAnesha Sarkar
Customer Service Executive in Aviation at US Bangla Airlines Ltd.Customer Service Executive in Aviation at US Bangla Airlines Ltd.