Jabed Hossen Waiter/Housekeeping/Bellboy
Dhaka
Summary
Proven Room Attendant with a track record of enhancing guest satisfaction and streamlining housekeeping operations at premier hotels like Sheraton Dhaka. Skilled in sanitation practices and guest relations, adept at reducing guest complaints by over 30% through meticulous attention to detail and effective teamwork. Demonstrates strong initiative-taking and prioritization in fast-paced environments. Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Room Attendant
Sheraton Dhaka
12.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
Room Attendant
Courtyard By Marriott
11.2022 - 11.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Waiter
Shaza Riyadh Hotel
04.2021 - 10.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
High School Diploma -
Zillur Rahim College
Lakshmipur, Bangladesh08.2015
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional Appearance
- Hospitality industry
- Safety awareness
- Teamwork orientation
- Safety Procedures
- Inventory and supply
- Stress Tolerance
- Work Prioritization
- Initiative-taking
- Linens and toiletries replacement
- Sanitation Practices
- Trash waste and removal
- Guest Relations
- Maintenance reports
- Lost and found procedures
- Energy conservation
- Corporate Compliance
- Laundry expertise
- Infection Control
- Cross-training readiness
- Documentation
- Mentoring and training
- Materials Storage
- Project Management
- Maintenance understanding
- Customer Service
- Guest Service and Support
- Time Management
- Guest Request Response
- Cleaning bathrooms
- Relationship Building
- Sweeping and Mopping
- Lost and Found Management
- Vacuuming
- Supply Restocking
- Team Support and Collaboration
- Floor Vacuuming
Certification
- [Employer of the Month], [Shaza Riyadh Hotel] - [1.5 years]
- [Room Attendent] Training - [Courtyard by Marriott]
- [Spoken English] Training - [Mentors]
- MS Office, Data Entry, G-suite [Creative IT Institute]
Hobbies
Reading, Cricket, Travelling, Building and nurturing relationship of people.
Languages
Bengali
Native language
English
Advanced
C1
Arabic
Advanced
C1
Hindi
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Room Attendant
Sheraton Dhaka
12.2023 - Current
Room Attendant
Courtyard By Marriott
11.2022 - 11.2023
Waiter
Shaza Riyadh Hotel
04.2021 - 10.2022
High School Diploma -
Zillur Rahim College
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