Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Special Qualifications
Skills And Technical Expertise
Job Preferences
Personal Information
Contact
Accomplishments
Affiliations
Additional Information
Software
Interests
Technology
Timeline
Hi, I’m

JAHIDUL HOQUE

Sr. Executive
Gazaria
JAHIDUL HOQUE

Summary

Experienced Network & IT Support Engineer with 14+ years in network infrastructure, IT managed services, and user support. Seeking challenging role in dynamic organization to drive technological advancements, lead impactful projects, and expand expertise in IT networking, system administration, and infrastructure management. Proven expertise in planning, deploying, maintaining, and supporting complex network systems across telecom, ISP, and IT managed services industries. Skilled in configuring wireless and fiber networks, server management, end-user support, and implementing network security protocols. Demonstrated leadership, team coordination, and client management skills focused on delivering high-performance infrastructure and exceptional service.

Overview

15
years of professional experience
11
years of post-secondary education
2
Certifications

Work History

Bangladesh Honda Private Ltd.

IT Managed Services
01.2024 - Current

Job overview

  • Company Overview: Representative of aamra pro solutions Ltd
  • Comprehensive IT support for all factory IT assets including desktops, printers, routers, and attendance systems.
  • Manage LAN/WAN infrastructure, user permissions, network security, and disaster recovery.
  • Deploy and monitor software/hardware systems including Cisco and Mikrotik routers.
  • Troubleshoot user inquiries, maintain hardware logs, and monitor IP camera systems.
  • Configure routing, switching, VPNs, and IPBX systems.
  • Provide training and support to factory staff.
  • Vendor coordination, procurement, IT inventory management.
  • Representative of aamra pro solutions Ltd

BRACNet Ltd.

Senior Executive
11.2019 - 07.2023

Job overview

  • Lead zonal operations for core fiber and radio networks.
  • Configure Power Beam, Lite Beam, Cambium, and various routers.
  • Manage installation and troubleshooting of wireless/fiber links.
  • Monitor networks via PPTP; resolve tickets and complaints.
  • Conduct site inspections and link verifications.
  • Create reports and technical documentation for infrastructure.
  • Support LAN/WAN, server performance, and network resilience.
  • Coordinate with local vendors for upgrade and maintenance.

ADN Telecom Ltd.

Engineer
09.2015 - 11.2019

Job overview

  • Client support through phone, email, and on-site visits.
  • Network design, installation, and link optimization (radio/fiber).
  • Manage service tickets, post-installation issues, and emergency repairs.
  • Administer LAN/WAN systems and coordinate with telco operators.
  • Maintain server/network health and system documentation.

aamra Technologies Ltd.

Service Engineer
08.2010 - 09.2015

Job overview

  • Technical support for bank POS and NAC systems.
  • Install and maintain HKLD/HKLM and other IT systems at client sites.
  • Hardware/software troubleshooting and maintenance.
  • Conduct system checklists and ensure full client satisfaction.

Education

Dhaka International University

BSC in Engineering from Electronics & Telecommunication Engineering
01.2011 - 01.2015

University Overview

GPA: CGPA 3.34/4.00

Feni Computer Institute
Feni, Bangladesh

Diploma in Engineering from Data Telecom & Networking
01.2007 - 01.2009

University Overview

GPA: CGPA 3.80/4.00

Feni Govt. Pilot High School
Feni, Bangladesh

SSC from Business Studies
01.2000 - 01.2005

University Overview

GPA: GPA 4.50/5.00

Skills

Customer service

Certification

BTS Setup & Maintenance, Peripheral Tele Solutions, Dhaka, 6 Months, 2008

Extra-Curricular Activities

Extra-Curricular Activities
Technology Analysis E-learning & Internet Research Photography Networking Playing Cricket & Traveling

Special Qualifications

Special Qualifications
  • Extensive experience in Network & IT Support
  • Desktop/Laptop Hardware & Peripheral Management
  • Fiber and Wireless Transmission (Nationwide)
  • ISP Network Design and Infrastructure
  • Vendor & Client Coordination
  • Team Leadership and Client Satisfaction
  • Server Monitoring & Disaster Recovery Systems

Skills And Technical Expertise

Skills And Technical Expertise
  • Network Devices: Mikrotik, Cisco, TP-Link, Netgear, D-Link, Power Beam, Cambium, Lite Beam, Linksys
  • Networking: LAN/WAN, VPN, PPTP, Routing, Switching, Network Design
  • Fiber Tools & Devices: Media Converter (short/long range), E1 to Ethernet (EBB), Multiplexer, Fiber Bridge
  • Support Services: Remote & On-site Troubleshooting, End-user Support, Ticketing Systems
  • Servers & Systems: Physical/Virtual Server Monitoring, IP Camera, Attendance System, IPPBX
  • Management: Team Leadership, Project Reporting, Vendor Management, Documentation
  • Software Tools: OS Installation, Software Licensing, Asset Inventory
  • Disaster Recovery & Security Protocols

Job Preferences

Job Preferences
Mid-Level, Full-Time, Engineer, IT/Telecom, Pharmaceutical, Anywhere in Bangladesh, Australia, Canada, France, Germany, Italy, Japan, Saudi Arabia, UK, USA, Telecom, ISP, IT, Hardware/Network, MNCs, Pharma, Group of Companies

Personal Information

Personal Information
  • Height: 1.82 meters
  • Weight: 75 kg
  • Passport Number: A06231909
  • Blood Group: O+
  • Date of Birth: 01/03/90
  • Gender: Male
  • Nationality: Bangladeshi
  • Marital Status: Married
  • Religion: Islam

Contact

Contact
+8801621533329, +8801400770250, +8801871794706, jahidulhoque123@gmail.com, jahidul_hoque123@yahoo.com

Accomplishments

Accomplishments

    Successfully completed the CCTV New Installation project at Bangladesh Honda Private Ltd, ensuring full system setup, configuration, and operational readiness.

Affiliations

Affiliations
  • Certified Professional, Cisco Networking Academy (CSL training-CCNA)
  • Service Provider, IT Managed Services for [Banglaeshed Honda Private Ltd]
  • Network Support Engineer for [Client Name] (BRACNet Ltd. and ADN Telecom Ltd.)

Additional Information

Additional Information
  • ✅ Expertise in: Network Infrastructure Management, Server Administration (Windows/Linux), Firewall Configuration, Endpoint Security, and IT Asset Management
  • 🛠️ Tools & Platforms: TeamViewer, AnyDesk, Remote Desktop Services
  • 📈 Service Delivery Skills: SLA Management, ITIL-Based Ticketing, Client Onboarding, Documentation & Reporting
  • 🔐 Cybersecurity Awareness: Basic Vulnerability Assessment, Antivirus & Patch Management, Data Backup Solutions
  • 🧰 Hardware Proficiency: CCTV Systems, Biometric Devices, Network Switches, Routers, and Structured Cabling
  • 📞 Support Experience: Help Desk Operations, Remote & On-site Troubleshooting, User Training
  • 🌍 Clients Served: Bangladesh Honda Private Ltd, ADN Telecom Ltd, BRACNet Ltd.
  • 🗣️ Languages: Fluent in Bengali and English

Software

Nagios

SolarWinds Network Performance Monitor

Cisco Packet Tracer – For network simulation and training

PuTTY – For SSH/telnet access to devices

MikroTik Winbox

Interests

Professional Interests Network Design and Optimization Cybersecurity and Firewall Configuration Cloud Networking (Azure / AWS / Google Cloud) Virtual Private Networks (VPNs) and Remote Access Solutions SD-WAN and Next-Gen Network Technologies Server & Data Center Infrastructure Network Monitoring and Performance Tuning IT Automation and Scripting (eg, PowerShell, Python) VOIP and IP Telephony Systems Internet of Things (IoT) Security and Connectivity Learning new certifications (eg, CCNA, CCNP, Fortinet NSE)

Internet of Things (IoT) Security and Connectivity

Network Design and Optimization

Cybersecurity and Firewall Configuration

Cloud Networking (Azure / AWS / Google Cloud)

Virtual Private Networks (VPNs) and Remote Access Solutions

Server & Data Center Infrastructure

IT Automation and Scripting (eg, PowerShell, Python)

Technology

Technology
  • Building and Configuring Home Labs (routers, servers, virtual machines)
  • Exploring Open-Source Projects (e.g., pfSense, Linux distros, GitHub tools)
  • Tech Blogging or Creating Tutorials (YouTube, Medium, personal website)
  • Home Automation Projects (using Raspberry Pi, Arduino, smart home devices)
  • Gaming and Building Custom PCs
  • Learning Programming or Scripting (e.g., Python, PowerShell, Bash)
  • Cybersecurity Challenges / Capture the Flag (CTF) Events
  • Contributing to Online Tech Forums (e.g., Stack Overflow, Spiceworks, Reddit)
  • Trying New Gadgets and Emerging Tech (e.g., IoT devices, drones, VR)
  • Networking Simulation with GNS3 or Cisco Packet Tracer

Timeline

IT Managed Services
Bangladesh Honda Private Ltd.
01.2024 - Current
Senior Executive
BRACNet Ltd.
11.2019 - 07.2023
Engineer
ADN Telecom Ltd.
09.2015 - 11.2019
Dhaka International University
BSC in Engineering from Electronics & Telecommunication Engineering
01.2011 - 01.2015
Service Engineer
aamra Technologies Ltd.
08.2010 - 09.2015
Feni Computer Institute
Diploma in Engineering from Data Telecom & Networking
01.2007 - 01.2009
Feni Govt. Pilot High School
SSC from Business Studies
01.2000 - 01.2005

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JAHIDUL HOQUESr. Executive