Jahina Alam Saima
Dhaka,Bangladesh
Summary
Dedicated professional with a strong focus on customer service excellence and client relationship management. Proven expertise in performance monitoring, decision making, and marketing strategy development. Committed to delivering exceptional customer service and driving business growth through innovative strategies.
Committed and energetic individual with passion for creative marketing. Keeps up to date with and monitors market trends and new technologies to identify marketing opportunities. Seeks chance to gain hands-on experience in developing and executing marketing strategies.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Senior marketing executive
SM Corporation
Dhaka, Bangladesh
04.2017 - Current
- Reported on departmental challenges and collaborated with cross-functional teams to mitigate friction.
- Streamlined internal communication processes, promoting team efficiency.
- Optimised sales methods to best engage, acquire and retain customers.
- Evaluated campaign performance metrics, refining marketing efforts where necessary.
- Negotiated contracts with vendors to ensure cost-effective services.
Education
Master of Business Administration - Marketing
Presidency Univercity
Dhaka 01.2021 - 06.2023
Bachelor of Business Administration - Marketing
Presidency University
Dhaka 06.2009 - 04.2015
Skills
- Customer service orientated
- Performance monitoring
- Client Relationship Management
- Decision making
- Marketing strategy development
- Customer service excellence
Timeline
Master of Business Administration - Marketing
Presidency Univercity
01.2021 - 06.2023
Senior marketing executive
SM Corporation
04.2017 - Current
Bachelor of Business Administration - Marketing
Presidency University
06.2009 - 04.2015
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