Hi, I’m
Jessica Holloway
Sydney
Summary
Strategic operations leader with deep experience scaling high-growth fintech, technology and travel organisations. Known for building structures, teams and operating models that enable disciplined, impactful growth. Trusted partner to founders and senior leaders, guiding strategy, organisational design, transformation and operational execution across global markets.
Overview
2026
years of professional experience
Work History
Slice
Head of Operations
01.2024 - Current
Job overview
- Executive leader shaping the global operational strategy, structure and capabilities across Australia, the US, UK and Canada.
- Scaled the operational function from 30 to 90+ FTEs with clear domains, leadership layers and decision frameworks.
- Contributed to 61 percent revenue growth and doubled transaction volume while improving Trust Pilot Ranking.
- Built the global operating model and governance structure linking operations to strategic and commercial priorities.
- Partnered with data and engineering on automation and AI initiatives reducing manual work by 50 percent.
- Led vendor strategy, systems and global process improvement.
Klarna
Group Lead, Operational Strategy and Partner Operations
01.2023 - 01.2024
Job overview
- Directed global merchant operations strategy across 45 markets.
- Led a 35-person global strategy function across operational design and product alignment.
- Developed next-generation operating model enabling automation, standardisation and outsourcing evolution.
- Influenced engineering and product roadmaps to strengthen operational foundations.
- Delivered 30 percent efficiency uplift through AI-enabled redesign and tooling integration.
- Established global governance and KPI frameworks for 550+ agents across regions.
Klarna
APAC Region Lead, Partner Operations
01.2021 - 01.2023
Job overview
- Founding member of Klarna’s APAC expansion leadership team.
- Built operating foundations across Australia, Japan, Korea and China.
- Improved onboarding speed and throughput via process and system redesign.
- Introduced governance mechanisms improving visibility and accountability.
- Sustained more than 95 percent CSAT across all APAC markets.
Klarna
AU and NZ Market Lead, Partner Operations
01.2021 - 01.2021
Job overview
- Provided operational leadership in Australia and led the operational readiness of the New Zealand market launch.
- Built operating models, hiring frameworks and onboarding processes.
- Coordinated cross-functional alignment across product, legal, compliance and engineering.
- Delivered 300 percent onboarding growth in six months.
Galaco
Project Manager, Strategy and Communication
01.2020 - 01.2021
Job overview
- Led strategic communication and stakeholder engagement for a digital health startup.
Travel Service
Manager, Corporate Meetings and Events
01.2016 - 01.2020
Job overview
- Led 300+ events annually with significant commercial impact. Improved conversion by 60 percent.
Flight Centre
Store Manager
2010 - 2015 (5 education.years_Label)
Job overview
- Top global salesperson in year one. Led turnaround of an underperforming store.
Education
Halmstad UniversitySweden
Postgraduate Studies from Health Innovation
01.2020
Stanford UniversityRemote
Professional Program from Behaviour Design
01.2020
Lund UniversitySweden
Master of Service Management from Business
06-2010
Skills
Operations Management
Strategic Planning
Organisational Development
Business Process Improvement
Scaling Operations
Leadership Development
Change Management
Vendor Management
Languages
English
Swedish
Accomplishments
• Scaled operations from 30 to 90+ FTEs across four global markets, establishing leadership structure and operating discipline.
• Designed and implemented global operating models that enabled automation, standardisation and scalable multi-market delivery.
• Reduced manual workload by 50% through AI and automation initiatives embedded across core operational workflows.
• Delivered 61% YoY revenue growth and doubled transaction volume while strengthening customer trust and service performance.
Timeline
Head of Operations
Slice
01.2024 - Current
Group Lead, Operational Strategy and Partner Operations
Klarna
01.2023 - 01.2024
APAC Region Lead, Partner Operations
Klarna
01.2021 - 01.2023
AU and NZ Market Lead, Partner Operations
Klarna
01.2021 - 01.2021
Project Manager, Strategy and Communication
Galaco
01.2020 - 01.2021
Manager, Corporate Meetings and Events
Travel Service
01.2016 - 01.2020
Store Manager
Flight Centre
2010 - 2015 (5 education.years_Label)
Halmstad University
Postgraduate Studies from Health Innovation
Stanford University
Professional Program from Behaviour Design
Lund University
Master of Service Management from Business