Microsoft Office
JOY CHOWDHURY
Senior FSE, bKash Limited
Chittagong,Bangladesh
Summary
Working for bKash from 2019 as a Merchant development officer to Senior Field Sales Executive. Skilled in Microsoft Excel, Leadership, Team Management, and Microsoft Office. Strong business development professional with a Masters of Business Administration focused in Accounting from Premier University.
• Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of service sales.
• Committed to exceeding goals, working closely with coworkers and closing sales quickly.
• Outgoing sales professional with track record of driving increased sales, improving experience and elevating company profile with target market.
• Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
Languages
10
10
years of post-secondary education
2
2
years of professional experience
Work History
Senior Field Sales Executive (Supervisor)
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Jul.2021 - Current
- Carried out day by day duties accurately and efficiently.
- Worked flexible hours
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Field Sales Executive (Supervisor)
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Oct.2020 - Jun.2021
- Achieve team targets on a daily, weekly and monthly basis through the team.
- Assist team to collect KYC with all required documents from assigned market
- Acquire targeted category merchants through team
- Maintain relationship with merchants to ensure regular payment received through bKash
- Ensuring POSM deployment Temporary QR, PushPull Sticker, bKash Accepted Here Sticker
- Campaign communication and coordination
- Reporting to Cluster Manager.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Merchant Development Officer
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Sep.2019 - Oct.2020
- Collect and complete KYC application with all required documents from the assigned market
- Acquire targeted category merchants as per bKash guideline.
- Maintain relationship with merchants to ensure regular payment received through bKash
- Ensuring POSM deployment (Temporary QR, Push/Pull Sticker, bKash Accepted Here Sticker)
- Campaign communication and coordination
Trainee Product Marketing Officer
The City Bank ltd
Chittagong, Bangladesh
Apr.2019 - Aug.2019
- Fielded customer questions regarding available sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Accounting
2018 - 2019
BBA - Accounting
2013 - 2017
HSC - Business Studies
2009 - 2011
S.S.C - Business Studies
2007 - 2009
Skills
Retail services
Product promotions
Client Service
Relationship building
Project planning
Team Building
Leadership
Business Development
Software
Adobe Light Room
Interests
Photography
Outdoor Games
Browsing websites
Online buy and sales
Timeline
Senior Field Sales Executive (Supervisor) - bKash Ltd. By Peoplescape
Jul.2021 - Current
Field Sales Executive (Supervisor) - bKash Ltd. By Peoplescape
Oct.2020 - Jun.2021
Merchant Development Officer - bKash Ltd. By Peoplescape
Sep.2019 - Oct.2020
Trainee Product Marketing Officer - The City Bank ltd
Apr.2019 - Aug.2019
Premier University - MBA, Accounting
2018 - 2019
Premier University - BBA, Accounting
2013 - 2017
Islamia Degree College - HSC, Business Studies
2009 - 2011
Municipal Model High School - S.S.C, Business Studies
2007 - 2009