Microsoft Office
JOY CHOWDHURY
Senior FSE, bKash Limited
Chittagong,Bangladesh
Summary
Working for bKash from 2019 as a Merchant development officer to Senior Field Sales Executive. Skilled in Microsoft Excel, Leadership, Team Management, and Microsoft Office. Strong business development professional with a Masters of Business Administration focused in Accounting from Premier University.
• Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of service sales.
• Committed to exceeding goals, working closely with coworkers and closing sales quickly.
• Outgoing sales professional with track record of driving increased sales, improving experience and elevating company profile with target market.
• Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
Languages
10
10
years of post-secondary education
2
2
years of professional experience
Work History
Senior Field Sales Executive (Supervisor)
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Jul.2021 - Current
- Carried out day by day duties accurately and efficiently.
- Worked flexible hours
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Field Sales Executive (Supervisor)
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Oct.2020 - Jun.2021
- Achieve team targets on a daily, weekly and monthly basis through the team.
- Assist team to collect KYC with all required documents from assigned market
- Acquire targeted category merchants through team
- Maintain relationship with merchants to ensure regular payment received through bKash
- Ensuring POSM deployment Temporary QR, PushPull Sticker, bKash Accepted Here Sticker
- Campaign communication and coordination
- Reporting to Cluster Manager.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Merchant Development Officer
bKash Ltd. By Peoplescape
Chittagong, Bangladesh
Sep.2019 - Oct.2020
- Collect and complete KYC application with all required documents from the assigned market
- Acquire targeted category merchants as per bKash guideline.
- Maintain relationship with merchants to ensure regular payment received through bKash
- Ensuring POSM deployment (Temporary QR, Push/Pull Sticker, bKash Accepted Here Sticker)
- Campaign communication and coordination
Trainee Product Marketing Officer
The City Bank ltd
Chittagong, Bangladesh
Apr.2019 - Aug.2019
- Fielded customer questions regarding available sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Accounting
2018 - 2019
BBA - Accounting
2013 - 2017
HSC - Business Studies
2009 - 2011
S.S.C - Business Studies
2007 - 2009
Skills
Retail services
undefinedSoftware
Adobe Light Room
Interests
Photography
Outdoor Games
Browsing websites
Online buy and sales
Timeline
Senior Field Sales Executive (Supervisor) - bKash Ltd. By Peoplescape
Jul.2021 - Current
Field Sales Executive (Supervisor) - bKash Ltd. By Peoplescape
Oct.2020 - Jun.2021
Merchant Development Officer - bKash Ltd. By Peoplescape
Sep.2019 - Oct.2020
Trainee Product Marketing Officer - The City Bank ltd
Apr.2019 - Aug.2019
Premier University - MBA, Accounting
2018 - 2019
Premier University - BBA, Accounting
2013 - 2017
Islamia Degree College - HSC, Business Studies
2009 - 2011
Municipal Model High School - S.S.C, Business Studies
2007 - 2009
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