Summary
Overview
Work History
Education
Skills
Employmenthistory
References
Training
Personal Information
Timeline
Generic
Kaiser Ibne Yusuf

Kaiser Ibne Yusuf

Deputy General Manager
Mirpur

Summary

Dedicated and self-motivated individual consistently delivering maximum effort to accomplish tasks and achieve career goals. Possessing strong ambition, motivation, energy, and adaptability to thrive in dynamic environments. Quick learner, capable of grasping new ideas, concepts, and methods with ease. Building long-term relationships is a strength, combining analytical ability and creativity. Excel under pressure with a track record of meeting targets. Aptitude for enjoying travel enhances ability to excel in this role.

Overview

2025
2025
years of professional experience

Work History

Deputy General Manager

BKash Ltd
05.2021 - Current
  • Developed and executed annual business plans, resulting in consistent revenue growth.
  • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
  • Participated in planning process to achieve corporate objectives.
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
  • Facilitated cross-functional collaboration to drive successful project completion within deadlines.
  • Ensured compliance with relevant regulations by developing robust policies and procedures.
  • Collaborated with department heads to establish goals and work plans.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Manager

bKash Limited
4 2014 - 04.2021
  • Credit Risk Analysis (2.6 yrs)
  • Customer Relation (2.6 yrs)
  • Internal Audit (2.6 yrs)

Senior Officer

bKash Limited
04.2013 - 04.2014
  • Call Centre Supervision/ Management (0.3 yr)
  • Counseling (0.3 yr)
  • QC (Quality Control) of Customer Service (0.3 yr)
  • Ensure development & implement of all kinds of processes related to customer service in compliance with Mobile Financial Service related operations
  • Devising new processes, or refining existing ones, to optimize the service level
  • Planning, carrying out and supervising of process implementation
  • Validating new processes and showing that they are an improvement
  • Working with new service pipelines at various stages of development
  • Complain/query dealing form Bangladesh Bank, BRAC Bank
  • Working with bKash Fraud Dispute Resolution Team
  • Support to LEA (Law Enforcement Agencies) queries

Junior Officer

bKash Limited
06.2012 - 04.2013
  • Face-to-Face Customer Support (0.2 yr)
  • Online (web/ e-mail) Support (0.2 yr)
  • QC (Quality Control) of Customer Service (0.2 yr)
  • Front desk service
  • KYC check & verification
  • Liaison with different vendor
  • Customer support for valued clients through Web
  • Data support to call center

Customer Experience Executive

Robi Axiata Bangladesh Limited
07.2009 - 05.2012
  • Customer Support through Phone (1.4 yrs)
  • Online (web/ e-mail) Support (1.4 yrs)
  • Provide services and awareness of all packages offers, benefits, features and new campaign in addition to value added services
  • Report appropriate grumble to the Complaint Management team with reference to the customer and endow appropriate information
  • Analysis products fragment into the market and how target people adequate with products
  • Outbound activities for the corporate / postpaid packages regarding value added services Recommend entire pledge to the customers with the utmost ethical value

Site Supervisor

Space Station
08.2008 - 06.2009
  • Company Overview: Space Station is an Interior Firm
  • Client Service/ Marketing (0.2 yr)
  • Documentation (0.2 yr)
  • I was responsible to maintain, monitor the work force, labor cost, site visit-inspection, and follow up office design implementation
  • Space Station is an Interior Firm

Education

Master's Degree - Master's in Applied Criminology

Police Staff College
Dhaka
04.2001 -

BBA - Marketing

Darul Ihsan University
Dhaka
04.2005 - 01.2009

HSC - Business Studies

Ideal College
01.2001 - 01.2003

Secondary School Certificate Examinations - Science

National Bangla High School
01.1996 - 01.2001

Skills

Operations Management

Cross-functional Team Coordination

Corporate Communications

Key Business Goal Management

Project Management

Customer Retention

Budget coordination

Interpersonal Skills

Vendor relationships

Employmenthistory

Manager, 10.6 yrs, 04/25/14, Continuing, bKash Limited, Credit Risk Analysis (2.6 yrs), Customer Relation (2.6 yrs), Internal Audit (2.6 yrs), Senior Officer, 1.1 yrs, 04/23/13, 04/24/14, bKash Limited, Call Centre Supervision/ Management (0.3 yr), Counseling (0.3 yr), QC (Quality Control) of Customer Service (0.3 yr), Junior Officer, 0.9 yr, 06/03/12, 04/22/13, bKash Limited, Face-to-Face Customer Support (0.2 yr), Online (web/ e-mail) Support (0.2 yr), QC (Quality Control) of Customer Service (0.2 yr), Customer Experience Executive, 2.9 yrs, 07/16/09, 05/24/12, Robi Axiata Bangladesh Limited, Customer Support through Phone (1.4 yrs), Online (web/ e-mail) Support (1.4 yrs), Site Supervisor, 0.9 yr, 08/15/08, 06/15/09, Space Station, Client Service/ Marketing (0.2 yr), Documentation (0.2 yr)

References

  • Muyeed Hasan, Robi Axiata Bangladesh Ltd, Specialist, 53 South Avenue, Robi Axiata Corporate Office, Gulshan, Dhaka, 1212, +8801817182297, muyeed.hasan@robi.com.bd, Professional
  • Mohammad Mahbub Sobhan, bKash Limited, Head of M-commerce, Shadhinata Tower, Bir Srestha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka, 1206, +8801711080057, mahbub.sobhan@bkash.com, Professional

Training

  • Cyber Security Awareness, What is Cyber Security, How to prevent/avoid from Cyber threat, Impact/benefit of Cyber Security, bKash Limited, Bangladesh, Dhaka, 2017, 01 Day
  • Anti Money Laundering and Combating Financing Terrorism, Introduction on Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT), Customer Due Diligence (CDD), Suspicious Transaction Report (STR), Corporate Affairs, bKash Limited, Bangladesh, bKash Limited, 2015, 1 Day
  • Leadership & Communication Skills, Differences between a Leader and a Manager, Differences between a Coach and a Mentor, GROW MODEL of Coaching, Communication, The Behavior- Disc, Situational Leadership Model, The JOHARI WINDOW Model, Time Management, Setting Priorities, Gray Matters Consulting, India, Bangladesh, Hotel Orchard Suites, 2015, 2 Days
  • Customer Service Skill Enabling Excellence, i2i Communication, Bangladesh, Brac Center Inn, 2010, 2 Days

Personal Information

  • Date of Birth: 03/01/86
  • Gender: Male
  • Nationality: Bangladeshi
  • Marital Status: Unmarried
  • Religion: Islam

Timeline

Deputy General Manager

BKash Ltd
05.2021 - Current

Senior Officer

bKash Limited
04.2013 - 04.2014

Junior Officer

bKash Limited
06.2012 - 04.2013

Customer Experience Executive

Robi Axiata Bangladesh Limited
07.2009 - 05.2012

Site Supervisor

Space Station
08.2008 - 06.2009

BBA - Marketing

Darul Ihsan University
04.2005 - 01.2009

Master's Degree - Master's in Applied Criminology

Police Staff College
04.2001 -

HSC - Business Studies

Ideal College
01.2001 - 01.2003

Secondary School Certificate Examinations - Science

National Bangla High School
01.1996 - 01.2001

Manager

bKash Limited
4 2014 - 04.2021
Kaiser Ibne YusufDeputy General Manager