Kawsar Jahan
Dhaka
Summary
Out of 20 years 16 years working experience in Planning, operation, Quality Assurance, Implementation department of Grameenphone and 3.6 years experience in Wipro IT services Ltd I want grow career as a Business Impactful role to get global exposure.
Overview
20
20
years of professional experience
Work History
Technical Lead
Wipro IT services Ltd
10.2021 - Current
- 4 years Work as Technical Lead of Wipro GP managed service project
- Focus on Dhaka circle radio network manage
- Managing network Benchmarking service
- Managing Dhaka circle customer complain
- Managing Dhaka circle network KPI and QoS
- Managing Zero SLA failed STS/Incident/ Echopulse/ SRMS
- Manage Site STP and performance of Dhaka circle
- Skill: Tools( Mapinfo, mentor , Fortey, STS, office 365), client centricity, Stake holder management, compliance management, business forecast analysis, optimization of data and processes; works as one Team culture
Senior Lead Engineer
Grameenphone
01.2020 - 09.2021
- 2 years Work as a Senior Lead Engineer of Planning division of GP
- Managing BTRC QoS guideline of Grameenphone
- Quick response of BTRC Audit response
- Network competitive performance analysis & Benchmarking of telecom industry of Bangladesh Market
- Delivery GP internal FW swap project: (100 stake holders managed and 2000 service delivery migration 14 nights planned activity)
- Network Modernization project
- 1000 Gbps TX network capacity upgradation project (80 Meeting conduct and 25 stake holders managed)
- Skill: Tools( Mapinfo , Xynergy, M2000, U2000, Access , office 365), Project management, Stake holder management, Team building, negotiation, Vendor management, project improvement, implementation of growth initiatives
Senior Lead Engineer of Quality Assurance
Grameenphone
01.2014 - 12.2019
- 5 years Work as a Senior Lead Engineer of Quality Assurance of GP
- Managing BTRC QoS guideline of Grameenphone
- BTS Master file delivery
- Site data base Manage
- Regular Transmission report delivery
- 3G Project delivery
- Network competitive performance analysis & Benchmarking of telecom industry of Bangladesh Market
- Skill: Tools( TableU , Xynergy, U2000, Access , office 365), Stake holder management, Network Audit, lead governance in Site database, Monthly and quarterly financial reporting, coordination with circle Head
Lead Engineer Operation
Grameenphone
01.2007 - 12.2013
- 8 years Work as a Lead Engineer Operation department of GP
- Manage network complain
- Site integration and configuration manage
- Signaling configuration STP to HLR
- MSS/ BSS configuration
- Manage rehoming and Node level load balancing
- Maintain Incident and SRMS
- Skill: Tools( M2000, U2000, CRM, CIT, ROC) and Customer centricity, Internal stake holder managed, communication
System Engineer
Grameenphone
02.2005 - 12.2007
- 2 years Work as a System Engineer of Implementation of GP
- Taking part 750 new BTS on air delivery
- 1800 colocation site delivery
- 500 SDH and 300 PDH link delivery
- Skill: Tools( BTS 2206, SRAL, Minilink) and Vendor management, Field management
Education
BSc - Electrical and Electronic Engineering
Bangladesh Engineering University And Technology (BUET)
DhakaEMBA - Finance
North South University
BangladeshSkills
- Office 365
- Client centricity
- Compliance management
- Business forecast analysis
- Optimization of data and processes
- Team culture
- Project management
- Team building
- Negotiation
- Vendor management
- Project improvement
- Implementation of growth initiatives
- Financial reporting
- Problem resolution
- Data optimization
- Quality assurance
- Network performance analysis
- Customer centricity
- Field management
- Effective communication
- Process improvement
References
Md. Abdur Raihan, Head of Tower Infra, Grameenphone Ltd, 01711505179, maraihan@grameenphone.com
Management Training
- Leadership Skills Workshop, Grameenphone
- Team Building workshop, Grameenphone
- Communication Skills workshop, British Council
- E-learning for six sigma, Effective team player, Managing Manager, Negotiation skill, Agile project management, Scrum master, Data analysis, Emotional Intelligence, Conflict management, Project Management, Lean function, ITL4
Timeline
Technical Lead
Wipro IT services Ltd
10.2021 - Current
Senior Lead Engineer
Grameenphone
01.2020 - 09.2021
Senior Lead Engineer of Quality Assurance
Grameenphone
01.2014 - 12.2019
Lead Engineer Operation
Grameenphone
01.2007 - 12.2013
System Engineer
Grameenphone
02.2005 - 12.2007
BSc - Electrical and Electronic Engineering
Bangladesh Engineering University And Technology (BUET)
EMBA - Finance
North South University
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