Kazi Abdullah Sakil
Dhaka,13
Summary
Experienced travel industry professional with a strong background in operations, reservations, and customer service. Skilled in managing bookings, handling customer inquiries, and ensuring seamless travel experiences. Seeking a dynamic role to leverage expertise in sales, client relations, and travel solutions to drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Executive
Sharetrip Limited
07.2024 - Current
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Reported issues to higher management with great detail.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Reservation Executive
SS International Tours & Travels
10.2023 - 04.2024
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Issue Tickets by GDS (Sabre) & Portal.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
Administrative Officer
SS Communication
11.2018 - 09.2023
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Education
Master of Arts - Islamic Studies
University of Dhaka
Dhaka, Bangladesh12-2016
Bachelor of Arts - Islamic Studies
University of Dhaka
Dhaka, Bangladesh12-2015
Skills
- Operations management
- Team leadership
- Organizational development
- Customer service
- Sales tracking
- Decision-making
- Collaborative mindset
- Detail Oriented
Accomplishments
Successfully completed a norm of passing 106th Internet Based FIDE Arbiters’ Seminar (Asian Chess Federation).
Affiliations
- Bangladesh Chess Federaration
Certification
- Basic Reservation Training on Sabre GDS at SABRE TN Bangladesh Ltd.
- Basic Reservation Training on Sabre GDS at HB Aviation.
- Cultural Exchange online camp on Chinese language (Pinyin) from Beijing University.
Additional Information
- Member, Chess in school subcommittee, Bangladesh Chess Federation.
- National Chess Arbiter, Bangladesh Chess Federation.
- Ex Vice President, Dhaka University Chess Club.
- Founder, Bangladesh Chess Arena
Reference
Md. Shaifullar Rabbi
Assistant Manager
Sabre Travel Network Bangladesh Ltd.
3/A, Kawran Bazar, Dhaka-1215
Cell: 01755-585650
Navid Hasan
Assistant General Manager
Share Trip Ltd.
H-1, Block-C, Road-17, Banani, Dhaka
Cell: 01755-585650
Timeline
Operations Executive
Sharetrip Limited
07.2024 - Current
Reservation Executive
SS International Tours & Travels
10.2023 - 04.2024
Administrative Officer
SS Communication
11.2018 - 09.2023
Master of Arts - Islamic Studies
University of Dhaka
Bachelor of Arts - Islamic Studies
University of Dhaka
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