Kazi Ahamed Hossain
5,5/C Chamelibag, Shantinagar, Dhaka
Summary
Dynamic General Manager with proven expertise in operational management and client relationship management. Enhanced operational efficiency and resolved complex issues, driving significant improvements in service delivery and team collaboration.
Overview
20
20
years of professional experience
Work History
General Manager
British Canada Resource Center
Dhaka
09.2024 - 01.2026
- Oversaw business operations, including budgeting, staffing, and inventory control for optimal performance.
- Managed daily operations, enhancing overall functionality of resource center.
- Coordinated staff schedules, improving workforce efficiency and coverage.
- Implemented customer service protocols to enhance client interactions.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Analyzed operational processes, identifying areas for improvement and efficiency gains.
- Collaborated with community partners to expand resource offerings at center.
- Fostered a positive work environment through team-building activities that encouraged collaboration.
Managing Director
Compact Planners Ltd.
Dhaka
01.2012 - 03.2020
- Established own company focusing on event management and supplies.
Oversaw all aspects of operations in event management sector.
Coordinated supply chain logistics for various events.
Developed strong relationships with vendors to ensure quality service. - Directed strategic initiatives, enhancing operational efficiency and improving service delivery.
- Collaborated with cross-functional teams to develop innovative project management frameworks.
- Managed budget planning and allocated resources for multiple concurrent projects.
Marketing Director
Compact Communications
Dhaka
03.2009 - 03.2010
- Developed and implemented comprehensive marketing strategy, resulting in increased brand awareness.
- Organized promotional campaigns across social media, print, press releases, and website content to boost audience engagement.
- Created targeted marketing strategies to enhance brand visibility and foster audience engagement.
Accounts and Finance Executive
Oval Communications Ltd.
Dhaka
02.2008 - 08.2009
- Oversaw company accounts, ensuring accurate financial reporting and compliance.
Customer Service Officer
Kay Em Comtech
Dhaka
10.2006 - 07.2007
- Resolved customer complaints promptly, maintaining positive relationships and service reputation.
- Assisted customers with inquiries and product information to improve overall satisfaction.
- Monitored customer feedback channels to identify and address areas for improvement.
- Delivered courteous and professional customer service at all times.
Accounts Executive
Meridian Foods Ltd.
Dhaka
02.2006 - 08.2006
- Oversaw company accounts, ensuring accurate financial tracking and timely reporting.
- Managed salary disbursement processes, ensuring timely payments for employees.
Education
MBA - Management
National Univrsity
Gazipur03-2012
C.A P1 - Chartered Accounting P1
Rahman Mostafa Alam & Co.
Dhaka01-2005
BBA - Commerce
National University
Gazipur09-2004
Higher Secondary Certificate Examintiona - Commerce
Siddheswari College
Dhaka08-2000
Secondary School Certificate Examintiona - Commerce
Sher-E-Bangla High School
Dhaka07-1996
Skills
- Project management
- Financial planning
- Operational management
- Strategic initiatives
- Business expansion
- Client relationship management
- Client engagement
- Sales performance tracking
- Lead acquisition
- Growth identification
- Brand strategy
- Leadership skills
- Problem resolution
- Communication effectiveness
- Personnel management
- New business opportunities
Languages
Bengali
Native
Native
English
Elementary (A2)
A2
Affiliations
General Secretary, Sphuron (Social Organization)
Timeline
General Manager
British Canada Resource Center
09.2024 - 01.2026
Managing Director
Compact Planners Ltd.
01.2012 - 03.2020
Marketing Director
Compact Communications
03.2009 - 03.2010
Accounts and Finance Executive
Oval Communications Ltd.
02.2008 - 08.2009
Customer Service Officer
Kay Em Comtech
10.2006 - 07.2007
Accounts Executive
Meridian Foods Ltd.
02.2006 - 08.2006
MBA - Management
National Univrsity
C.A P1 - Chartered Accounting P1
Rahman Mostafa Alam & Co.
BBA - Commerce
National University
Higher Secondary Certificate Examintiona - Commerce
Siddheswari College
Secondary School Certificate Examintiona - Commerce
Sher-E-Bangla High School