KAZI RAFIUL ISLAM
Dhaka
Summary
Motivated and results-driven Business Administration student at East West University with practical experience in sales, customer service, and digital marketing. Proven ability to increase sales through effective upselling, communication, and customer engagement strategies. Experienced in managing daily operations, handling online orders, and running promotional campaigns. Skilled in building strong client relationships, problem-solving, and using Microsoft Excel for basic data analysis. Committed to continuous learning, business growth, and delivering value to customers through innovative and reliable service.
Overview
4
4
years of professional experience
Work History
Practicing Counsellor
Fiscal Management Limited
07.2024 - 02.2026
- Increased monthly sales by 10% through effective upselling and cross-selling strategies.
- Prevented store losses by maintaining strong attention to detail and identifying potential issues.
- Processed transactions accurately and maintained cash drawers to meet financial targets.
- Created and taught latte art techniques to improve product presentation and customer experience.
- Advised clients on suitable products and services based on their needs, improving customer satisfaction and trust.
- Drove product sales by applying effective communication, persuasion, and consultative selling techniques.
- Built strong relationships with customers, leading to repeat business and long-term client retention.
- Promoted company products through online platforms and direct customer engagement.
Sales Manager
Eami Store
05.2022 - 06.2024
- Increased sales through digital marketing and upselling strategies.
- Managed customer service and daily operations.
- Handled online orders and payment systems.
- Ran promotional campaigns and influencer marketing.
Education
Bachelor of Business Administration ( BBA )
East West University
Aftab Naga2030
Business studies
Birshreshtha Munshi Abdur Rouf Public College
Dhaka2025
Skills
- Customer engagement
- Sales strategy
- Communication
- Problem Solving
- Customer Service
- Marketing
- Sales
- Microsoft Excel (Data entry, basic formulas, data analysis)
- Digital marketing
Timeline
Practicing Counsellor
Fiscal Management Limited
07.2024 - 02.2026
Sales Manager
Eami Store
05.2022 - 06.2024
Bachelor of Business Administration ( BBA )
East West University
Business studies
Birshreshtha Munshi Abdur Rouf Public College