Khaled Mohammad Siraj

• Export Sales & Operation Manager.
• Develop and implement effective sales strategies to meet and exceed sales targets.
• Identify and pursue new business opportunities and leads to expand customer base.
• Build and maintain strong relationships with existing and potential clients by regular visit.
• Actively participate in negotiation and closure of sales contracts.
• Monitor market trends, competitor activities, and customer needs to adapt sales strategies accordingly.
• Provide accurate sales forecasts and reports to management & foreign principals on a regular basis.
• Stay updated with industry developments, regulations, and best practices related to shipping and logistics so that it can be shared with HQ for proper decision making.
• Ensure appropriate and timely collection of freight charges and local charges.
• Chasing shippers in order to release the long idle consignment at destination.
• Negotiate and procure a rate from the pricing desk considering the market situation.
• Maintaining client financial records with the Finance & Accounts colleagues.
• Collaborate with internal departments such as operations, logistics, and customer service to ensure smooth service delivery and customer satisfaction.
• Preparing sales related reports for both Local Management and Foreign Principal.
• Sharing sales lead to counterparts' colleagues for procuring new business.
• Keeping the clients updated regarding the service constraints and providing alternatives on a regular basis.

Head of Business Operations of MGH’s own NVOCC project.

• Communicating with box providers and make short term-long term contract with them in order to secure the equipment stock for MGH’s own NVOCC project.
• Collaborating with the feeder operators for negotiating the slot rate and space confirmation for NVOCC project.
• Liaison with the box handle operators and guiding the POL agents in order to keep smooth operation flow.
• Communicating the sales team for securing the cargo and also following up the equipment side at POD for running the NVOCC project seamlessly.
• Ensuring proper financial transactions & monthly SOA with all business port ports and following up with finance team for solving any issues if incurred.

Head of Liner Import.

• Responsible of guiding the Import team under Shipping Vertical of MGH Group having more than
• 10 MLOs and NVOCCs.
• Conducting meeting with Customers, C&F agents, Vendors and other stakeholders on regular basis.
• Attending meetings at CPA & Customs House whenever needed to solve issues representing MGH Liner vertical.
• Monitoring the daily activities with Finance team and take initiative to solve any issues if incurred.
• Preparing reports and Presentations for HQ & MGT as per their requirement including overall operational activities.
• Regular communication with Bangladesh Shipping Agent Association, Chattagram C&F Agents
• Associations, Bangladesh Freight Forwarding Associations.
• Attending berthing meeting on periodical basis & following up the daily equipment IN and OUT flow with the dedicated EQC team.
• Visiting Depots and following up their daily operational activities with our EQC team.
• Visiting our feeder vessels in order to maintain liaison with Captain and Crews.
• Communicating with the related parties in order to maintain the daily activities related to M&N & Claim Department.
• Solving any problems related to regular operation at CGP office and ensuring proper communication flow between Head office and Local office.

Team Lead, CRM, ZIM & GSL.

• Worked directly with the Export-Import documentation team in order to release the Export
• Booking and Providing the Exports BLs on time to our clients.
• Generated the invoices of Export BLs for consignees.
• Solving Export related BL issues in ZIM’s global platform IQSHIP.
• For Import consignments generated the invoice for consignees and released the Delivery Order.
• Visited client’s office for meeting their needs and build strong relationship for securing more volume.
• Followed up the MNR of our units with the EQC team and visited Depots for invigilating the work progress.
• For expanding brand value to bring in new clients went for market visits with the sales team.
• Generated the reports for HQ in addition with planning and presenting reports on agency progress, goals, and initiatives for improvements.
• Resolved stakeholders’ issues and complaints in order to run smooth operation, maximizing agency’s market recognition.

In-Charge of Import Liner Division.

• Looked after all the responsibilities of Liner Import Department under MGH group at Chattagram.
• Was responsible for guiding the Liner Import team of 15 associates under Shipping Vertical of MGH Group having more than 10 MLOs and NVOCCs few as YML, INFINITY, SITARA, EMIRATES, MONTER GLOBAL etc. where the total volume is around 15,000 TEUs / month.
• Supervised the team to accomplish all the deadlines & reverting the queries of all the stakeholders in due time.
• Attended meetings at CPA, Custom House, Chattagram, BSAA, BFFA, C&F association when needed.
• Led the import team in order to generate reports as per HQ and MGT requirements along with the responsibilities for all customer complaints and negotiate claims.
• Followed up the ICD & PICT consignments for laden gate-in and empty gate-out & regular communication at ICD, Kamalapur & PICT officials.
• Guided the Import Documentation team on submitting appropriate manifestation, maintaining the SOPs of Depot delivery items, DG goods & special equipment.
• Maintained the checking procedure before releasing the delivery order to C&F agent & following up the empty units back to Depots for stuffing.
• Ensured the proper collection from the outgoing consignments & recovery the repairing cost from consignee, minimizing the cost by negotiating with the repair vendor.

In-charge of Import Department.

• Led the team of Five associates in order to maintain the import related responsibilities of YML.
• Guided the DOC team to conduct flawless operation of total 10,000 TEUs per month.
• Directly coordinated daily mail and telephone communication with the Principal & Local Customers of Inbound Department
• Maintained coordination with all other Port of Loading agents, Booking parties & Shippers regarding the discharging permission at BDCGX.
• Collaborated with the Clearing & Forwarding agent of the consignee in order to avoid any dispute
• regarding the documentary approval of custom’s compliance.
• Regularly Communicated with Freight Forwarders & other stakeholders to maintain smooth operation to smooth operation of Yang Ming Line.
• Prepared weekly & monthly Managerial repots & Principal reports for evaluating KPI.

Import Documentation Team Lead.

• Worked with the team of Four associates in order to maintain the import documentation of YML.
• Communicated with T/S ports to collect the load list in due time followed by cross matching with the TDR received from the Feeder Operators
• Submitted Import General Manifest while maintaining liaison with the Importers, C&F agents & POLs.
• Uploaded error-free IGM in Asycuda World with proper details of stakeholders along with DG codes, Depot Delivery commodity (where applicable) for 8,000 TEUs per month.
• Provided support for all post IGM submission related issues e.g.: amendment, providing correction seal on OBL to Importers, C&F agents & POLs.
• Prepared all documentary SOPs like, sending arrival notice to consignee, submitting ICD wagon list to CPA, submitting plug in connection request for reefer units, related with manifest.

CRM. Liner Import Department.

• Worked as a core member of General Customer Service Desk, Import Department
• Had the responsibilities of Issuing Delivery Order & Release Order
• Provided Freight Invoice & receive/release guarantee letter of On-Chassis consignments
• Attended other queries of the Importers, Freight Forwarders and C&F agents from the front desk.

• Attended monthly meeting of BSAA for discussing the agendas which were needed to be solved to safeguard shipping agents
• Represented BSAA in various meetings at CPA, Custom House, Bandar Bhaban, PICT, ICD Kamalapur for addressing issues on behalf of Shipping agents
• Assisted the board by compiling reports and provided support whenever needed to establish strategies with determined objectives in order to keep trade users interest intact
• Assisted to prepare various drafts addressed to Port and Custom officials in order to raise our stand for protecting the users of the trade.

TA under Ms Miethy Zaman, Lecturer, SoB.

• Major responsibilities included Tutoring students through dedicated weekly office hours, collect, collate, and distribute sets of handouts.

• Planned, budgeted, staffed, organized and implemented all the day-to-day activities of the club alongside with 8 (eight) annual events of the Club.

CGPA: 3.46/4.00

GPA: 4.90/5.00

GPA: 5.00/5.00