MS Excel
Khan Sharafath Islam Shihab
Territory Manager
Dhaka
Summary
Proven leader with extensive experience at bKash LTD, adept in strategic planning and team motivation. Excelled in fostering key relationships, exceeding sales targets by skillful negotiations, and leading teams to surpass goals. Demonstrated adaptability and decision-making prowess, achieving significant territory growth and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager, Territory Manager
BKash LTD
05.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Improved Agent's satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Senior Officer, Territory Manager
BKash
05.2022 - 05.2024
- Trained and mentored sales representatives in sales techniques and strategies.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new channel expansion along with ensuring proper service.
- Established successful relationships with FFs and Channel by building rapport and maintaining consistent communication.
Officer, Territory Officer
BKash LTD
05.2019 - 05.2022
- Consistently exceeded sales targets through skillful negotiations.
- Analyzed sales data and adjusted strategies accordingly, resulting in improved performance over time.
- Expanded territory coverage by developing and implementing strategic sales plans.
- Implemented systems and procedures to increase sales.
Education
MBA - Marketing
Jahangirnagar University
Dhaka, Bangladesh 04.2001 -
BBA - Finance And Accounting
North South University
Dhaka, Bangladesh 04.2001 -
HSC - Business Studies
Dhaka Commerce College
Dhaka, Bangladesh 04.2001 -
SSC - Business Studies
Monipur High School And College
Dhaka, Bangladesh 04.2001 -
Skills
Team leadership
Team motivation
Decision-making
Adaptability and flexibility
Team collaboration
Strategic planning
Software
MS Word
MS PowerPoint
References
- Anindya Kumar Paul
General Manager, Circle Head,
Merchant Development; bKash LTD
- MD Zahid Kabir
RM, Dhaka North; bKash LTD
Certification
Emotional Intelligance
Accomplishments
- October-December 2023 National Transaction campaign winner from Chittagong Region of bKash
- September 2023 National Transaction campaign winner from Chittagong Region of bKash
- Two Times Runners Up for Market Insight Campaign of bKash
Timeline
Assistant Manager, Territory Manager
BKash LTD
05.2024 - Current
Senior Officer, Territory Manager
BKash
05.2022 - 05.2024
Officer, Territory Officer
BKash LTD
05.2019 - 05.2022
MBA - Marketing
Jahangirnagar University
04.2001 -
BBA - Finance And Accounting
North South University
04.2001 -
HSC - Business Studies
Dhaka Commerce College
04.2001 -
SSC - Business Studies
Monipur High School And College
04.2001 -
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