Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Generic
Khayrul Alam

Khayrul Alam

CEO Of Delacs Consisting Limited
Rajshahi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
18
18
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Customer Service Representative

DELACS CONSULTING LIMITED
London
11.2022 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.

Web Developer

Smart Mart
Dhaka
12.2021 - 09.2022
  • Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

General Manager

Start Earn IT
Rajshahi
02.2020 - 12.2021
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Managed budget implementations, employee evaluations and contract details.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Education

Diploma In Computer Science - Computer And Information Sciences

Bangladesh Technical Education Board
Dhaka Bangladesh
10.2020 - 06.2022

Bachelor Of Education - Education of Individuals in Secondary Special Education Programs

University of Rajshahi
Rajshahi Bangladesh
12.2017 - 12.2022

Higher Secondary Education - Humanities

Gov. MM City College Khulna
Khuilna Bangladesh
06.2015 - 04.2017

SSC - Secondary Education

Bedkashi Secondary School
Koyra Khulna Bangladesh
01.2010 - 12.2014

Primary Education Complexion - Primary Education

Deyana Government Model School
Doulatpur Khulna
01.2005 - 12.2009

Skills

    Report preparation

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Additional Information

Website maintains abilities

Certification

IELTS 7.00

Interests

Reading Writing Sports Law Talking

Timeline

Customer Service Representative

DELACS CONSULTING LIMITED
11.2022 - Current

International law

04-2022

IELTS 7.00

01-2022

TSL

01-2022

Web Developer

Smart Mart
12.2021 - 09.2022

Diploma In Computer Science - Computer And Information Sciences

Bangladesh Technical Education Board
10.2020 - 06.2022

General Manager

Start Earn IT
02.2020 - 12.2021

Bachelor Of Education - Education of Individuals in Secondary Special Education Programs

University of Rajshahi
12.2017 - 12.2022

Ms word

01-2017

Office Application

11-2015

Higher Secondary Education - Humanities

Gov. MM City College Khulna
06.2015 - 04.2017

SSC - Secondary Education

Bedkashi Secondary School
01.2010 - 12.2014

Primary Education Complexion - Primary Education

Deyana Government Model School
01.2005 - 12.2009
Khayrul AlamCEO Of Delacs Consisting Limited