Layana Khan
Waterloo
Summary
Highly motivated individual with real-life business experience. Outgoing professional with track record of driving increased sales and elevating company profile with target market.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Psychological Health and Wellness Care Ltd.
04.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other tasks.
- On the side, updated mental illness awareness pamphlets and added new ideas and created new pamphlets to create awareness.
Undergraduate Research Assistant
Wilfrid Laurier University
03.2021 - 04.2023
- Examined the impacts of short and long term environmental change on aquatic communities through a mix of field and lab experiments, synoptic surveys and time-series analyses.
- Used MS Word, Excel, Powerpoint to organize data and interpret data.
- Also used statistical software such as R studio and SPSS for data analytics and operations from different databases and projects according to company needs.
- Acknowledged GMP requirements and QA/QC procedures.
- Handled administrative tasks and project management such as sending emails and organizing meetings.
Marketing Executive
Orphan Sponsorship Program
09.2019 - 04.2020
- Successfully promoted events through social media for the Laurier community and helped achieved an increase of 30% of student participation.
- Organized various events to raise funds for homeless shelters and children from third world countries.
- Developed marketing presentations and posters to promote events.
- Handled organizational accounts including Instagram, Facebook and email.
Director of Campus Activity
Alpha Phi Fraternity
11.2018 - 06.2020
- Prepared bi-weekly challenges which had to be a collaboration of mental and physical wellbeing, along with fitness classes to promote living a healthy lifestyle.
- Collaborated with content writer to write newsletter to let everyone know about the different activities happening on campus, my team was able to increase 40 % of every year joining.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Sales and Customer Service Associate
The Children’s Place
08.2017 - 01.2018
- Sold and merchandized items to customers.
- Assisted with cash transactions, opening and closing store as well as cleaning store.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Daycare Assistant
PLASP Child Care Services
01.2017 - 06.2017
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided assistance to monitor children, assist with extracurricular activities.
Education
Honours Bachelor of Science - Biology And Psychology
Wilfrid Laurier University
Waterloo, ON10.2023
Skills
- Multi-tasking
- Attention to Details
- Highly Team Oriented
- Good Communication
- Word
Skills:
Technical Skills:
- Outlook
- Power Point
- Excel
- Report writing
- SPSS
- R Studio
Timeline
Administrative Assistant
Psychological Health and Wellness Care Ltd.
04.2024 - 02.2025
Undergraduate Research Assistant
Wilfrid Laurier University
03.2021 - 04.2023
Marketing Executive
Orphan Sponsorship Program
09.2019 - 04.2020
Director of Campus Activity
Alpha Phi Fraternity
11.2018 - 06.2020
Sales and Customer Service Associate
The Children’s Place
08.2017 - 01.2018
Daycare Assistant
PLASP Child Care Services
01.2017 - 06.2017
Honours Bachelor of Science - Biology And Psychology
Wilfrid Laurier University
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