MS WORD, MS EXCEL, MS POWERPOINT, E-MAIL/INTERNET &WINDOS OPERATING
LUTFOR RAHMAN
RESTAURENT MANAGER & CHEF
KRISHNACHURA BUILDING, 4-A, ROADS & HIGHWAY STAFF QUARTER, MOHAKHALI, DHAKA, 1205 1212,DHAKA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated upselling expertise, including competitive offerings, pricing, and market positioning. Customer-focused professional with successful 15-year career in Hospitality sector. Dynamic successful applying professionalism and problem solving in busy business environment.
Overview
15
15
years of professional experience
5
5
Certificates
5
5
Languages
12
12
years of post-secondary education
Work History
Assistant Manager
SEPPIA & POLPO SDN BHD
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed senior-level personnel working in marketing and sales capacities.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reviewed sales and gross profit report to assess company efficiency.
MANAGER
D'TANDOOR
02.2019 - 02.2021
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
FOOD & BEVERAGE SERVICE COORDINATOR
KELAB PJ
12.2018 - 03.2020
- Gathered and organized materials to support operations.
- Trained team members on new hotel services and products to support promotional efforts.
FLOOR SUPERVISOR
SEPPIA & POLPO SDN BHD
SELANGOR, MALAYSIA
08.2017 - 06.2018
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
FOOD AND BEVERAGE CAPTAIN
JOJO ITALIAN RESTAURANT SDN BHD
SELANGOR, MALAYSIA
01.2014 - 12.2014
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
SERVICE CAPTAIN & CHEF
MY ELEPHANT THAI RESTAURANT
SELANGOR, MALAYSIA
11.2012 - 07.2013
- Managed food resources, memorized orders, and coordinated customer service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
- Set and oversaw weekly and special event menu plans.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
HEAD CHEF
PREMIUM TOBACCO ASIA LIMITED
MANIKGANJ, BANGLADESH
03.2011 - 05.2011
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Coordinated with team members to prepare orders on time.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Cooked memorable dishes that brought new customers into establishment.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
INDIAN COOK HELPER
HOTEL WASHINGTON
DHAKA, BANGLADESH
09.2010 - 11.2010
- Maintained a clean and organized kitchen, following strict hygiene standards for optimum food safety.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Cooked dishes and entrees in tradition of Indian culture, using various spices, rubs and marinades.
- Set up and broke down kitchen for service.
ASSISTANT CHEF
DOUBLE TREE HOTEL & SUITES LTD
DHAKA, BANGLADESH
02.2009 - 02.2010
- Verified food temperatures and quality ahead of service to maintain standards.
- Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
- Participated in recipe testing sessions to refine dishes before adding them to the menu or featuring them as specials.
- Developed strong relationships with local suppliers, securing discounts on premium ingredients for the restaurant.
- Supported senior chefs with creative meal planning and recipe development.
Education
MASTERS OF EDUCATION - BUSINESS MANAGEMENT
UNIVERSITI PENDIDIKAN SULTAN IDRIS
PERAK, MALAYSIA 04.2017 - 04.2021
Bachelor of Science - HOSPITALITY MANAGEMENT
LINCOLN UNIVERSITY COLLEGE
SILANGOR, MALAYSIA 01.2013 - 08.2016
DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS
TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE
DHAKA, BANGLADESH 10.2009 - 11.2010
HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES
DHAKA STATE COLLEGE
DHAKA, BANGLADESH 2008 - 2009
SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE
COMMUNITY CENTER ADARSHA HIGH SCHOOL
DHAKA, BANGLADESH 2007 - 2007
Skills
Time management abilities
undefinedCertification
THE 1st INTERNATIONAL CONFERENCE OF ISLAMIC PEDAGOGY IN EDUCATION 2017 [29 SEP TO 1 OCT]
Software
POS SYSTEM
Interests
Travel
Music
Cooking
Timeline
Assistant Manager
SEPPIA & POLPO SDN BHD
08.2022 - Current
MANAGER
D'TANDOOR
02.2019 - 02.2021
FOOD & BEVERAGE SERVICE COORDINATOR
KELAB PJ
12.2018 - 03.2020
FOOD HANDLER TRAINING COURSE
11-2017
THE 1st INTERNATIONAL CONFERENCE OF ISLAMIC PEDAGOGY IN EDUCATION 2017 [29 SEP TO 1 OCT]
09-2017
FLOOR SUPERVISOR
SEPPIA & POLPO SDN BHD
08.2017 - 06.2018
MASTERS OF EDUCATION - BUSINESS MANAGEMENT
UNIVERSITI PENDIDIKAN SULTAN IDRIS
04.2017 - 04.2021
BEST EMPLOYEE AWARD AT D'TANDOOR
05-2015
FOOD AND BEVERAGE CAPTAIN
JOJO ITALIAN RESTAURANT SDN BHD
01.2014 - 12.2014
Bachelor of Science - HOSPITALITY MANAGEMENT
LINCOLN UNIVERSITY COLLEGE
01.2013 - 08.2016
SERVICE CAPTAIN & CHEF
MY ELEPHANT THAI RESTAURANT
11.2012 - 07.2013
HEAD CHEF
PREMIUM TOBACCO ASIA LIMITED
03.2011 - 05.2011
INDIAN COOK HELPER
HOTEL WASHINGTON
09.2010 - 11.2010
APPRECIATION LETTER AT PRIME MINISTER SHEIKH HASINA'S DINNER PROGRAM AT GANO BHABON
07-2010
APPRECIATION LETTER AT UTTARA CLUB
06-2010
DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS
TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE
10.2009 - 11.2010
ASSISTANT CHEF
DOUBLE TREE HOTEL & SUITES LTD
02.2009 - 02.2010
HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES
DHAKA STATE COLLEGE
2008 - 2009
SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE
COMMUNITY CENTER ADARSHA HIGH SCHOOL
2007 - 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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