MS WORD, MS EXCEL, MS POWERPOINT, E-MAIL/INTERNET &WINDOS OPERATING
LUTFOR RAHMAN
RESTAURENT MANAGER & CHEF
KRISHNACHURA BUILDING, 4-A, ROADS & HIGHWAY STAFF QUARTER, MOHAKHALI, DHAKA, 1205 1212,DHAKA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated upselling expertise, including competitive offerings, pricing, and market positioning. Customer-focused professional with successful 15-year career in Hospitality sector. Dynamic successful applying professionalism and problem solving in busy business environment.
Overview
15
15
years of professional experience
5
5
Certificates
5
5
Languages
12
12
years of post-secondary education
Work History
Assistant Manager
SEPPIA & POLPO SDN BHD
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed senior-level personnel working in marketing and sales capacities.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reviewed sales and gross profit report to assess company efficiency.
MANAGER
D'TANDOOR
02.2019 - 02.2021
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
FOOD & BEVERAGE SERVICE COORDINATOR
KELAB PJ
12.2018 - 03.2020
- Gathered and organized materials to support operations.
- Trained team members on new hotel services and products to support promotional efforts.
FLOOR SUPERVISOR
SEPPIA & POLPO SDN BHD
SELANGOR, MALAYSIA
08.2017 - 06.2018
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
FOOD AND BEVERAGE CAPTAIN
JOJO ITALIAN RESTAURANT SDN BHD
SELANGOR, MALAYSIA
01.2014 - 12.2014
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
SERVICE CAPTAIN & CHEF
MY ELEPHANT THAI RESTAURANT
SELANGOR, MALAYSIA
11.2012 - 07.2013
- Managed food resources, memorized orders, and coordinated customer service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
- Set and oversaw weekly and special event menu plans.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
HEAD CHEF
PREMIUM TOBACCO ASIA LIMITED
MANIKGANJ, BANGLADESH
03.2011 - 05.2011
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Coordinated with team members to prepare orders on time.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Cooked memorable dishes that brought new customers into establishment.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
INDIAN COOK HELPER
HOTEL WASHINGTON
DHAKA, BANGLADESH
09.2010 - 11.2010
- Maintained a clean and organized kitchen, following strict hygiene standards for optimum food safety.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Cooked dishes and entrees in tradition of Indian culture, using various spices, rubs and marinades.
- Set up and broke down kitchen for service.
ASSISTANT CHEF
DOUBLE TREE HOTEL & SUITES LTD
DHAKA, BANGLADESH
02.2009 - 02.2010
- Verified food temperatures and quality ahead of service to maintain standards.
- Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
- Participated in recipe testing sessions to refine dishes before adding them to the menu or featuring them as specials.
- Developed strong relationships with local suppliers, securing discounts on premium ingredients for the restaurant.
- Supported senior chefs with creative meal planning and recipe development.
Education
MASTERS OF EDUCATION - BUSINESS MANAGEMENT
UNIVERSITI PENDIDIKAN SULTAN IDRIS
PERAK, MALAYSIA 04.2017 - 04.2021
Bachelor of Science - HOSPITALITY MANAGEMENT
LINCOLN UNIVERSITY COLLEGE
SILANGOR, MALAYSIA 01.2013 - 08.2016
DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS
TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE
DHAKA, BANGLADESH 10.2009 - 11.2010
HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES
DHAKA STATE COLLEGE
DHAKA, BANGLADESH 2008 - 2009
SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE
COMMUNITY CENTER ADARSHA HIGH SCHOOL
DHAKA, BANGLADESH 2007 - 2007
Skills
Time management abilities
Professionalism
Multitasking Abilities
Adaptability
Team Leadership
Staff Supervision
Relationship Building
Effective Communication
Product and service knowledge
Customer Service
Operations Management
MS Office
Certification
THE 1st INTERNATIONAL CONFERENCE OF ISLAMIC PEDAGOGY IN EDUCATION 2017 [29 SEP TO 1 OCT]
Software
POS SYSTEM
Interests
Travel
Music
Cooking
Timeline
Assistant Manager
SEPPIA & POLPO SDN BHD
08.2022 - Current
MANAGER
D'TANDOOR
02.2019 - 02.2021
FOOD & BEVERAGE SERVICE COORDINATOR
KELAB PJ
12.2018 - 03.2020
FOOD HANDLER TRAINING COURSE
11-2017
THE 1st INTERNATIONAL CONFERENCE OF ISLAMIC PEDAGOGY IN EDUCATION 2017 [29 SEP TO 1 OCT]
09-2017
FLOOR SUPERVISOR
SEPPIA & POLPO SDN BHD
08.2017 - 06.2018
MASTERS OF EDUCATION - BUSINESS MANAGEMENT
UNIVERSITI PENDIDIKAN SULTAN IDRIS
04.2017 - 04.2021
BEST EMPLOYEE AWARD AT D'TANDOOR
05-2015
FOOD AND BEVERAGE CAPTAIN
JOJO ITALIAN RESTAURANT SDN BHD
01.2014 - 12.2014
Bachelor of Science - HOSPITALITY MANAGEMENT
LINCOLN UNIVERSITY COLLEGE
01.2013 - 08.2016
SERVICE CAPTAIN & CHEF
MY ELEPHANT THAI RESTAURANT
11.2012 - 07.2013
HEAD CHEF
PREMIUM TOBACCO ASIA LIMITED
03.2011 - 05.2011
INDIAN COOK HELPER
HOTEL WASHINGTON
09.2010 - 11.2010
APPRECIATION LETTER AT PRIME MINISTER SHEIKH HASINA'S DINNER PROGRAM AT GANO BHABON
07-2010
APPRECIATION LETTER AT UTTARA CLUB
06-2010
DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS
TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE
10.2009 - 11.2010
ASSISTANT CHEF
DOUBLE TREE HOTEL & SUITES LTD
02.2009 - 02.2010
HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES
DHAKA STATE COLLEGE
2008 - 2009
SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE
COMMUNITY CENTER ADARSHA HIGH SCHOOL
2007 - 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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