Summary
Overview
Work History
Education
Skills
Languages
Certification
Software
Interests
Timeline
Generic
LUTFOR RAHMAN

LUTFOR RAHMAN

RESTAURANT MANAGER & CHEF
KRISHNACHURA BUILDING, 4-A, ROADS & HIGHWAY STAFF QUARTER, MOHAKHALI, DHAKA, 1205 1212

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated upselling expertise, including competitive offerings, pricing, and market positioning. Customer-focused professional with successful 15-year career in Hospitality sector. Dynamic successful applying professionalism and problem solving in busy business environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

SEPPIA & POLPO SDN BHD
08.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Monitored security to protect employees, customers and property.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Reviewed sales and gross profit report to assess company efficiency.

MANAGER

D'TANDOOR
02.2019 - 02.2021
  • Onboarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

FOOD & BEVERAGE SERVICE COORDINATOR

KELAB PJ
12.2018 - 03.2020
  • Gathered and organized materials to support operations.
  • Trained team members on new hotel services and products to support promotional efforts.

FLOOR SUPERVISOR

SEPPIA & POLPO SDN BHD
08.2017 - 06.2018
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.

FOOD AND BEVERAGE CAPTAIN

JOJO ITALIAN RESTAURANT SDN BHD
01.2014 - 12.2014
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in a team setting, providing support and guidance.

SERVICE CAPTAIN & CHEF

MY ELEPHANT THAI RESTAURANT
11.2012 - 07.2013
  • Managed food resources, memorized orders, and coordinated customer service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
  • Set and oversaw weekly and special event menu plans.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.

HEAD CHEF

PREMIUM TOBACCO ASIA LIMITED
03.2011 - 05.2011
  • Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Coordinated with team members to prepare orders on time.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Cooked memorable dishes that brought new customers into establishment.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Implemented successful cross-marketing strategies such as food and wine pairings.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.

INDIAN COOK HELPER

HOTEL WASHINGTON
09.2010 - 11.2010
  • Maintained a clean and organized kitchen, following strict hygiene standards for optimum food safety.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Cooked dishes and entrees in tradition of Indian culture, using various spices, rubs and marinades.
  • Set up and broke down kitchen for service.

ASSISTANT CHEF

DOUBLE TREE HOTEL & SUITES LTD
02.2009 - 02.2010
  • Verified food temperatures and quality ahead of service to maintain standards.
  • Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
  • Participated in recipe testing sessions to refine dishes before adding them to the menu or featuring them as specials.
  • Developed strong relationships with local suppliers, securing discounts on premium ingredients for the restaurant.
  • Supported senior chefs with creative meal planning and recipe development.

Education

DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS

TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE
DHAKA, BANGLADESH
11-2010

HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES

DHAKA STATE COLLEGE
DHAKA, BANGLADESH
12-2009

SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE

COMMUNITY CENTER ADARSHA HIGH SCHOOL
DHAKA, BANGLADESH
12-2007

MASTERS OF EDUCATION - BUSINESS MANAGEMENT

UNIVERSITI PENDIDIKAN SULTAN IDRIS
PERAK, MALAYSIA
04-2021

Bachelor of Science - HOSPITALITY MANAGEMENT

LINCOLN UNIVERSITY COLLEGE
SILANGOR, MALAYSIA
08-2016

Skills

  • Orientation and training
  • Business Analysis
  • Multitasking
  • Closing and Contract Negotiations
  • Time management abilities
  • Microsoft Office Expertise
  • Cost Control
  • Professionalism
  • Multitasking Abilities
  • Human Resources Management
  • Adaptability
  • Customer Relationship Management
  • Team Leadership
  • Staff Supervision
  • Relationship Building
  • Effective Communication
  • Staff Management
  • Sales Reporting
  • Money Handling
  • Scheduling and Coordinating
  • Vendor Negotiations

Languages

Bengali
Native language
English
Proficient
C2
Malay
Upper intermediate
B2
Hindi
Upper intermediate
B2
Urdu
Intermediate
B1

Certification

  • THE 1st INTERNATIONAL CONFERENCE OF ISLAMIC PEDAGOGY IN EDUCATION 2017 [29 SEP TO 1 OCT]

  • BEST EMPLOYEE AWARD AT D'TANDOOR

  • APPRECIATION LETTER AT UTTARA CLUB

  • APPRECIATION LETTER AT PRIME MINISTER SHEIKH HASINA'S DINNER PROGRAM AT GANO BHABON

  • FOOD HANDLER TRAINING COURSE

Software

MS WORD, MS EXCEL, MS POWERPOINT, E-MAIL/INTERNET &WINDOS OPERATING

Interests

  • Travel

  • Listing Music

  • Cooking

Timeline

Assistant Manager

SEPPIA & POLPO SDN BHD
08.2022 - Current

MANAGER

D'TANDOOR
02.2019 - 02.2021

FOOD & BEVERAGE SERVICE COORDINATOR

KELAB PJ
12.2018 - 03.2020

FLOOR SUPERVISOR

SEPPIA & POLPO SDN BHD
08.2017 - 06.2018

FOOD AND BEVERAGE CAPTAIN

JOJO ITALIAN RESTAURANT SDN BHD
01.2014 - 12.2014

SERVICE CAPTAIN & CHEF

MY ELEPHANT THAI RESTAURANT
11.2012 - 07.2013

HEAD CHEF

PREMIUM TOBACCO ASIA LIMITED
03.2011 - 05.2011

INDIAN COOK HELPER

HOTEL WASHINGTON
09.2010 - 11.2010

ASSISTANT CHEF

DOUBLE TREE HOTEL & SUITES LTD
02.2009 - 02.2010

DIPLOMA IN FOOD PREPARATION &CULINARY ARTS - FOOD PREPARATION &CULINARY ARTS

TOMMY MIAH'S HOSPITALITY MANAGEMENT INSTITUTE

HIGHER SECONDARY SCHOOL CERTIFICATE EXAMINATION - BUSINESS STUDIES

DHAKA STATE COLLEGE

SECONDARY SCHOOL CERTIFICATE EXAMINATION - SCIENCE

COMMUNITY CENTER ADARSHA HIGH SCHOOL

MASTERS OF EDUCATION - BUSINESS MANAGEMENT

UNIVERSITI PENDIDIKAN SULTAN IDRIS

Bachelor of Science - HOSPITALITY MANAGEMENT

LINCOLN UNIVERSITY COLLEGE

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