Madhubanti Sarkar

As a hostess at Address Downtown, Dubai, I excelled in warmly welcoming and seating guests, managing reservations, and ensuring a high level of customer service. I effectively coordinated with the restaurant team, maintained a welcoming environment, and addressed guest inquiries and concerns. My attention to detail contributed to the smooth operation of the dining area, enhancing the overall guest experience.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Monitors restaurant activity to determine seating and dining flow
• Responds to guest inquiries and requests in timely, friendly, and efficient manner
• Performed opening and closing duties, as needed
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked in the lounge and cigar room.
• Increased sales by 10%

• Taking customer order and delivering food and beverage
• Providing excellent service to ensure satisfaction
• Up sell additional products when appropriate
• Earned several positive customer reviews on both internal survey forms and online reviewplatformsincluding Google and TripAdvisor

• Managing the customer concerns
• Resolve issues and Problems
• Recommend products and services according to the need of each individual teamwork
• Industrial Training

• Enhanced guest experience by performing concierge duties
• Organized recreational activities for the guests
• Assisted guests with their luggage
• Handled guests' requests and concerns
• Worked with a team of skilled chefs to produce large volumes of quality food
• Learned the kitchen techniques, including more advanced menus and knife training.
• Trained in various sections of the Food & Production and enhanced my culinary skills