MAHABUB Kadir
HR & Admin, Sales, Customer Service
Dhaka
Summary
To achieve a dynamic & more challenging job where I could use skills, creativity & all the learning experience in order to develop the career as well as to contribute to the welfare of the organization.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Officer
SERVOPRO IT Ltd.
Dhaka
03.2024 - Current
- Organize, maintain and update internal databases with digital personnel records of relevant employee information
- Supervise new employee onboarding, prepare offer documentation, conduct orientation sessions and arrange training
- Resolving employee queries relating to HR processes and administration
- Keep a track record of leaves such as sick or casual leave
- Update company policies and FAQ Documents
- Assist payroll department by providing employee information on leaves and employee benefits
- Organize job fair and work on relevant HR projects
- Gather staffing needs from Head of Departments, and create and publish job ads
- Schedule job interviews, contact, screen, and shortlist candidates as needed
- Administer performance management program by monitoring employee appraisals and salary revisions
- Maintain confidentiality of internal documentation
- Communicate with external partners and vendors.
Assistant Manager
PRAN-RFL Group
Dhaka, 13
02.2016 - 02.2024
- Responsible for developing the sales of the assigned sales team and product group
- Product SKU wise sales monitoring, analysis & prepare report for management
- Monthly primary and secondary sales drive to ensure growth both in volume and values
- Distribution sales force recruitment, training, and lead to achieve monthly deliverables
- Ensuring products depth at outlet level by right way placement and visibility through proper merchandising
- Drive innovation and initiatives to the marketplace for emerging brands
- Planning and execution of yearly GTM initiatives
- Sales operation task (stock reconciliation, distributors' return on investment calculation, warehouse audit etc.) Extensive market visit to ensure best in class execution of trade marketing initiatives
- New products development through NPLP completion and furthermore replenishment
- QPS and QPDS execution to ensure product depths
- Need to ensure channel wise sustainable growth both in volume and values.
Customer Manager (Part Time)
Grameenphone Limited
Dhaka, 13
02.2012 - 07.2015
- Provide one-stop quality Customer Service over phone to ensure positive customer experience
- Proactively aware/inform customers regarding products/service
- Sale through inbound and outbound contacts
- Capture customer insights and escalate critical issues / complaints and provide timely feedback
- Maintain targeted KPI on regular basis
- Restoration of service according to company procedure.
Education
MBA - Marketing
Jagannath University
Dhaka 02.2015 - 02.2016
BBA -
Jagannath University
Dhaka 01.2011 - 01.2015
Cantonment Public School & College
Rangpur 05.2008 - 04.2010
Secondary School Certificate (SSC) -
Shishu Niketan High School
Rangpur 01.2006 - 02.2008
Skills
Relationship Building
Ability to handle work pressure & extended working hours
Hard worker and quick learner
Good skills in management and communication
Logistical Planning
Multitasking Abilities
Relationship Building
Customer Relationship Management (CRM)
Professionalism
Documentation And Reporting
Marketing knowledge
Achievements
- Trained and certified on six sigma level 1.
- Certified as a customer centric agent of customer service by Grameenphone Ltd.
- Selected as a best employee of contact center in June 2014.
- Assigned as a team captain to monitor the performance of the whole team.
- Worked as a mentor in the training and development team.
Specialized Fields
- FMCG Sales & Marketing.
- Distribution Management.
- Team Management
- Route to Market.
- New Products Development.
- Customer Support/Client Service.
Personal Information
- Father's Name: Monjur Kadir
- Mother's Name: Rawshanara Kadir
- Blood Group: O+
- Date of Birth: 08/19/93
- Nationality: Bangladeshi (By Birth)
- Marital Status: Married
- Religion: Islam
References
- Rizwan Ahmed, Head of Sales (AGM), PRAN-RFL Group, +880 1313071297, sp52@prangroup.com
- Dr. Imranul Hoque, Professor, Department of Marketing, Jagannath University, Dhaka, +880 1966995448, imran_du6@yahoo.com
Timeline
Administrative Officer
SERVOPRO IT Ltd.
03.2024 - Current
Assistant Manager
PRAN-RFL Group
02.2016 - 02.2024
MBA - Marketing
Jagannath University
02.2015 - 02.2016
Customer Manager (Part Time)
Grameenphone Limited
02.2012 - 07.2015
BBA -
Jagannath University
01.2011 - 01.2015
Cantonment Public School & College
05.2008 - 04.2010
Secondary School Certificate (SSC) -
Shishu Niketan High School
01.2006 - 02.2008