MAHABUB Kadir
HR & Admin, Sales, Customer Service
Dhaka
Summary
To achieve a dynamic & more challenging job where I could use skills, creativity & all the learning experience in order to develop the career as well as to contribute to the welfare of the organization.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Officer
SERVOPRO IT Ltd.
Dhaka
03.2024 - Current
- Organize, maintain and update internal databases with digital personnel records of relevant employee information
- Supervise new employee onboarding, prepare offer documentation, conduct orientation sessions and arrange training
- Resolving employee queries relating to HR processes and administration
- Keep a track record of leaves such as sick or casual leave
- Update company policies and FAQ Documents
- Assist payroll department by providing employee information on leaves and employee benefits
- Organize job fair and work on relevant HR projects
- Gather staffing needs from Head of Departments, and create and publish job ads
- Schedule job interviews, contact, screen, and shortlist candidates as needed
- Administer performance management program by monitoring employee appraisals and salary revisions
- Maintain confidentiality of internal documentation
- Communicate with external partners and vendors.
Assistant Manager
PRAN-RFL Group
Dhaka, 13
02.2016 - 02.2024
- Responsible for developing the sales of the assigned sales team and product group
- Product SKU wise sales monitoring, analysis & prepare report for management
- Monthly primary and secondary sales drive to ensure growth both in volume and values
- Distribution sales force recruitment, training, and lead to achieve monthly deliverables
- Ensuring products depth at outlet level by right way placement and visibility through proper merchandising
- Drive innovation and initiatives to the marketplace for emerging brands
- Planning and execution of yearly GTM initiatives
- Sales operation task (stock reconciliation, distributors' return on investment calculation, warehouse audit etc.) Extensive market visit to ensure best in class execution of trade marketing initiatives
- New products development through NPLP completion and furthermore replenishment
- QPS and QPDS execution to ensure product depths
- Need to ensure channel wise sustainable growth both in volume and values.
Customer Manager (Part Time)
Grameenphone Limited
Dhaka, 13
02.2012 - 07.2015
- Provide one-stop quality Customer Service over phone to ensure positive customer experience
- Proactively aware/inform customers regarding products/service
- Sale through inbound and outbound contacts
- Capture customer insights and escalate critical issues / complaints and provide timely feedback
- Maintain targeted KPI on regular basis
- Restoration of service according to company procedure.
Education
MBA - Marketing
Jagannath University
Dhaka 02.2015 - 02.2016
BBA -
Jagannath University
Dhaka 01.2011 - 01.2015
Cantonment Public School & College
Rangpur 05.2008 - 04.2010
Secondary School Certificate (SSC) -
Shishu Niketan High School
Rangpur 01.2006 - 02.2008
Skills
Relationship Building
undefinedAchievements
- Trained and certified on six sigma level 1.
- Certified as a customer centric agent of customer service by Grameenphone Ltd.
- Selected as a best employee of contact center in June 2014.
- Assigned as a team captain to monitor the performance of the whole team.
- Worked as a mentor in the training and development team.
Specialized Fields
- FMCG Sales & Marketing.
- Distribution Management.
- Team Management
- Route to Market.
- New Products Development.
- Customer Support/Client Service.
Personal Information
- Father's Name: Monjur Kadir
- Mother's Name: Rawshanara Kadir
- Blood Group: O+
- Date of Birth: 08/19/93
- Nationality: Bangladeshi (By Birth)
- Marital Status: Married
- Religion: Islam
References
- Rizwan Ahmed, Head of Sales (AGM), PRAN-RFL Group, +880 1313071297, sp52@prangroup.com
- Dr. Imranul Hoque, Professor, Department of Marketing, Jagannath University, Dhaka, +880 1966995448, imran_du6@yahoo.com
Timeline
Administrative Officer
SERVOPRO IT Ltd.
03.2024 - Current
Assistant Manager
PRAN-RFL Group
02.2016 - 02.2024
MBA - Marketing
Jagannath University
02.2015 - 02.2016
Customer Manager (Part Time)
Grameenphone Limited
02.2012 - 07.2015
BBA -
Jagannath University
01.2011 - 01.2015
Cantonment Public School & College
05.2008 - 04.2010
Secondary School Certificate (SSC) -
Shishu Niketan High School
01.2006 - 02.2008
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