Mahamudur Rahman Chowdhury
Dhaka
Summary
Accomplished IT professional with extensive experience in the financial, IT, and pharmaceutical sectors. Expertise as a Network, Database, and System Administrator, proficient in designing and implementing ERP systems, IT infrastructure, cloud computing solutions, and data management systems. Demonstrated success in IT governance and project management, driving team performance while effectively managing vendor relationships. Focused on enhancing operational efficiency and developing robust IT infrastructures that align with business objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager (Organizational Rank: Head of IT)
NAAFCO Group
10.2017 - Current
- Oversee all technology operations of all business units under the Group, including network, cloud server, security, and infrastructure.
- Responsible for ERP project management, including implementation and servicing, resulting in a 20% increase in system uptime and a 15% reduction in IT costs.
- Led the implementation of new cybersecurity projects and operations.
- VMware maintenance, support, troubleshooting, manage file server &, email server.
- Establish IT policies and systems to support the implementation of strategies set by senior management.
- Responsible for the purchase of efficient and cost-effective technological equipment.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Responsible for software inspection and technological equipment to ensure functionality and efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Managed crisis situations, implementing contingency plans to minimize the impact on operations.
Senior Manager
Optimum Solution and Service
08.2016 - 10.2017
- Responsible for ERP project management, HR implementation, servicing ICT systems, along with expanding customer support through understanding their business needs, and thus providing them with optimum solutions.
- Successful implementation of software systems, tools, and processes.
- Delivered on time, within budget, and within scope.
- Possessed a strong understanding of Master Data Management (MDM) concepts, design principles, and best practices.
- Played a vital role in increasing customer satisfaction levels through the utilization of better relationship management, effective customer service, and training.
- Responsible for leading the development and implementation of all marketing programs and strategic sales activities.
- Developed sound relationships with the media to ensure fruitful promotion of the company and its products.
- Responsible for leading ERP software sales and training users.
- Directed market research and analysis to identify trends and inform business decisions.
Senior Business Analyst
Divine IT Limited
09.2015 - 07.2016
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with IT teams on the development of applications based on business requirements.
- Led a sales team and was responsible for meeting given targets. This involved giving sales presentations, carrying out market forecasts, trend analysis, and keeping the team motivated to meet sales targets.
- Sold and promoted the sale to customers, including negotiating price, other concessions, and terms and conditions of the sale.
- Involved in the preparation, execution, and control of the user acceptance tests project plan, test cases, issues reporting, and resolutions process.
- Carried out project planning and systems development life cycle design.
- Led software implementation and customer support.
- Involved in government e-tender documentation preparation.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
Senior Technical System Analyst
THOMSON REUTERS (Under Smart Service Ltd))
01.2007 - 08.2015
- Ensured project delivery with respect to time, budget, scope, and resources.
- Streamlined user support process, reduced request resolution time by 25%.
- Led and managed software upgrades by guiding and collaborating with teams, resulting in a seamless, defect-free process that was 10% below budget, with no unscheduled downtime.
- Directed global rollouts of new software and systems through collaboration between the vendor and the controller. This was carried out through clear goal setting and disseminating information to the relevant people about how the entire process would be achieved, which resulted in the successful implementation of the rollouts.
- Led and managed the training of the client’s financial products.
- Responsible for communicating and negotiating with users, specialists, suppliers, and other relevant stakeholders.
- Responsible for communication protocols, configuration, integration, and security.
- Responsible for investigating, diagnosing, and resolving all network problems.
- Assisted in developing and publishing standards, designs, and other documentation.
Officer
Shahjalal Islami Bank Limited
01.2003 - 12.2006
- Installation, configuration, repairing, and maintenance of banking software, computer systems, and networks.
- Management of hardware, shared storage and data backup.
- Supporting the rollout of new applications.
- Opening all types of accounts (current, savings, time deposits, saving certificates).
Education
MSC - Computer Science & Information Technology
National University
Institute Of Science And Technology01-1999
BSC - Computer Science & Information Technology
National University
Institute of Science And Technology01-1998
Higher Secondary Certificate (HSC) - Science
BAF Shaheen School & College,Tejgaon, Dhaka
01-1994
Secondary School Certificate (SSC) - Science
BAF Shaheen School & College,Tejgaon, Dhaka
01-1992
Skills
- ERP Specialist
- ICT Infrastructure Manager
- Enterprise architecture
- IT risk management
- IT governance
- Network administration
- Certified Ethical Hacker
- Certified SOC Analyst
- System Security Specialist
- AWS
- Azure
- Cisco router, switch, firewall
- VMware Virtualization
- Server & Storage Management
- Windows & Linux Server
- Postgre/SQL
- Cyber security Specialist
- Business analysis
- Purchasing and procurement
- Project management
Disclaimer
I hereby declare that all the information presented above is accurate to the best of my knowledge. I would really appreciate the opportunity to meet with you to discuss my application at an interview. I look forward to hearing from you soon.
Certification
- Certified SOC Analyst (EC Council)
- Azure Solutions Architect Expert (Udemy)
- AWS Certificate solutions Architect Training AWS Certificate solutions Architect Training (SYSOPS)
- Android App Development Android App Development (BITM)
- CISSP Training (Bangladesh Hi-Tech Park Authority)
- Cisco Certified Networking Associate (CCNA)Cisco Certified Networking Associate (CCNA) [New Horizons]
- Developing Microsoft Azure and Web Services TrainingDeveloping Microsoft Azure and Web Services Training (Microsoft)
- IT Security & Ethical Hacking Training (PeopleNTech Institute of IT)
- Linux server (SYSOPS)
- Microsoft Certified Professional (MCP) Training (American International University-Bangladesh)
- Microsoft Security Fundamentals Training (Microsoft)
- Oracle Cloud infrastructure Training (Oracle)
- Project Management Professional (PMP) Training (LEADS Corporation Limited)
- Training Course on Implementing Cisco Enterprise Network Core Technologies (IT Experts BD)
Interpersonal Skills
- Strong leadership skills
- Team player
- Possess positive attitude
- Active listener
- Strong work ethic
Languages
- English: Fluent
- Bangla: Fluent
Personal Information
- Date of Birth: 1977
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam (Sunni)
References
- Mr. Saiful Huda, Managing Director, NAAFCO Group. Phone +8801713336330 e-mail: saiful.huda@naafco.com
- Mr. Rassel, Managing Director, Divine IT Limited. Phone +8801711447676 e-mail rassel@divine-it.net
Timeline
Manager (Organizational Rank: Head of IT)
NAAFCO Group
10.2017 - Current
Senior Manager
Optimum Solution and Service
08.2016 - 10.2017
Senior Business Analyst
Divine IT Limited
09.2015 - 07.2016
Senior Technical System Analyst
THOMSON REUTERS (Under Smart Service Ltd))
01.2007 - 08.2015
Officer
Shahjalal Islami Bank Limited
01.2003 - 12.2006
MSC - Computer Science & Information Technology
National University
BSC - Computer Science & Information Technology
National University
Higher Secondary Certificate (HSC) - Science
BAF Shaheen School & College,Tejgaon, Dhaka
Secondary School Certificate (SSC) - Science
BAF Shaheen School & College,Tejgaon, Dhaka
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