MS excel
Mahfuzur Rahman Takib
Client Center Executive
107/c/3,Sikder Villa,Uttarpara,Khilkhet
Summary
Dynamic professional with a proven track record at Standard Chartered Bank, excelling in operations and sales management. Demonstrated expertise in enhancing customer service standards and achieving sales targets. Skilled in problem-solving and multitasking, with a focus on fostering lasting client relationships and driving continuous improvement in training effectiveness.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Client Center Executive
Standard Chartered Bank
02.2018 - Current
- Provide One stop service to clients
- Provide the Highest standard of service in response to client enquiries and complaints to create improved,lasting relationships with client
- Maintaining monthly KPI and sales target
- Work with internal stakeholders for service requirements,enquiries and instructions.
- Act as frontline in case of enquiries,rates quotation,reporting,complaint handling and other ad hoc requests.
- Processing client service request in internal documented method using the tools provided.
Trainer
LFMEAB-SEIP Project
11.2017 - 02.2018
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Education
Bachelor of Science - Leather Engineering
Khulna University of Engineering & Technology
Fulbarigate,Khulna 04.2001 -
HSC - Science
Govt.BL College Khulna
04.2001 -
SSC - Science
Govt.Laboratory High School,Khulna
04.2001 -
Skills
Operations management
Sales management
Compliance management
Parent communication
Recordkeeping requirements
Emergency response
Partnership building
Customer service
Problem-solving abilities
Multitasking
Customer service management
Additional Information
Name : Mahfuzur Rahman Takib
Father’sname : Md. Abdul Hannan
Mother’s name : Hasina Khatun
Permanent address : Village – Belokati, P.O: Dongaghata -7450, Upazilla: Keshabpur,
District:Jessore.
Date of birth : 19/11/1995
Religion : Islam
Nationality : Bangladeshi
Sex : Male
Maritalstatus :Married
Software
MS word
MS powerpoint
AutoCAD
Email and web applications
Internal Software of standard Chartered Bangladesh which were allocated for client center related services
Reference
ASHRAF UDDOULA
Assistant Manager
Team Leader Client center
Voice and Virtual,Standard chartered Bangladesh
Mob: +8801717255615
Email: ashraf.uddoula@sc.com
MD TANVIR MAHTAB
Transaction Banking Service Manager
Standard Chartered Bangladesh
Mob: +8801816110402
Email: MdTanvir.Mahtab@sc.com
Timeline
Client Center Executive
Standard Chartered Bank
02.2018 - Current
Trainer
LFMEAB-SEIP Project
11.2017 - 02.2018
Bachelor of Science - Leather Engineering
Khulna University of Engineering & Technology
04.2001 -
HSC - Science
Govt.BL College Khulna
04.2001 -
SSC - Science
Govt.Laboratory High School,Khulna
04.2001 -
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