Cricket
Maksud Al Hasan
Manage, Industrial Sales
607, Fire Road, West Shewrapara, Mirpur,
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Manager, Industrial Sales
NGen IT Limited
2025.08 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Drive sales growth for industrial hardware and software solutions across multiple sectors including manufacturing, utilities, energy, and infrastructure.
- Promote and sell products from partner brands such as Honeywell, 3M, KUKA, Pepperl+Fuchs, Rockwell Automation, Telpo, Eelcon, and Oizom AQMS.
- Identify and develop new business opportunities through prospecting, networking, and industry research.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Head of Sales & Operation
Calibration Technology Pvt. Limited
2021.03 - 2025.07
- Prepared demonstrations and set up exhibits at events for pre- and after-sales support.
- Investigated customer complaints and used findings to develop warranty or policy recommendations successful in satisfying customers' needs.
- Supported aftermarket parts and service sales initiatives to drive revenue growth.
- Delivered product feedback to technical team on design usability and serviceability.
- Liaised between engineering, manufacturing and sales on service-related issues.
- Submitted weekly summaries of support activities and updated ERP system to track resolution progress.
- Offered customers technical and diagnostic support to resolve sales issues and restore confidence.
- Recruited and hired talented sales personnel to add depth and strength to sales team.
- Conducted regular training and coaching to help sales personnel build and develop strong selling skills.
- Increased customer satisfaction with targeted sales team training in relationship management and negotiation strategies.
- Mentored sales team in document management, CRM software and contract negotiation.
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
- Prepared and forecasted budgets and expenditures.
- Reviewed operational metrics and sales data to inform sales strategy.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Assistant Manager- Sales & Marketing
OMC Group
2015.01 - 2021.02
- Coordinated and resolved customer-related problems for client base.
- Coordinated merchandise placement, signing and inventory control to improve sales.
- Assisted sales associates in customer negotiations and closing agreements for complex sales.
- Provided coaching to develop strengths of sales associates and peer-to-peer interactions.
- Prepared weekly reports for senior management staff detailing sales performance and current inventory.
- Maximized promotion of events with large scale merchandise placement.
- Analyzed sales trends to maximize gross margin opportunities.
- Closed tough deals and complex sales using strong persuasion and negotiation skills.
- Determined price schedules and discount rates to maintain competitive positioning.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Recruited and hired talented sales personnel to add depth and strength to sales team.
- Researched market trends and stayed current on customer preferences to better lead sales operations.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Coordinated with shipping and receiving staff to schedule shipments and monitor delays.
- Mentored sales team in document management, CRM software and contract negotiation.
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
Executive- Sales & Marketing
OMC Group
2013.04 - 2014.12
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Prepared annual data to determine metrics for operational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
Education
MSc - Pharmaceutical Technology
The University of Asia Pacific
01.2015
Bachelor of Science - Pharmacy
World University of Bangladesh
01.2013
Skills
Effective team leadership
Operational efficiency management
Long-term strategic planning
Strategic decision-making
Workforce performance optimization
Effective time management
Team skill enhancement
Workforce optimization
Customer engagement
Project coordination
Contract administration
Comprehensive project management
Strategic goal setting
Effective negotiation
Analytical problem-solving
References
Md., Kamruzzaman,
Managing director,
Calibration Technology Pvt. Limited,
Vivek Nasir Point, 13/P, Biponon C/A,
Mymensingh Lane, Banglamotor, Dhaka, 1000.
Email: kamruzzaman@caltechbd.com,
Mobile: +8801894811575.
Publications
- Irin Dewan, Sadiya Afrose Jahan, Mahjabeen Gazi, Joydeb Nath, Md. Asaduzzaman, Maksud Al- Hasan. DESIGN, PREPARATION, EVALUATION, COMPATIBILITY AND INVITRO STUDIES OF NAPROXEN AND ESOMEPRAZOLE MULTILAYER TABLETS: LAYER BY LAYER TABLET TECHNOLOGY; World Journal of Pharmaceutical Research, 2015, 6(4), 472-492.
- Irin Dewan, Maynul Islam, Makud Al- Hasan, Joydeb Nath, Sefat Sultana and Md. Sohel Rana, SURFACE DEPOSITION AND COACERVATION PHASE SEPARATION METHODS: IN-VITRO STUDY AND COMPATIBILITY ANALYSIS OF EUDRAGIT RS 30D, EUDRAGIT RL 30D AND CARBOPOL-PLA LOADED METRONIDAZOLE MICROSPHERES; Hindawi Publishing Corporation, 2015, 11(6), 547-556.
- NASRIN AKTER, SALMA DELWAR, S M ASHRAFUL ISLAM, IRIN DEWAN, MAKSUD AL HASAN PREPARATION AND EVALUATION OF NON-IONIC SURFACTANT VESICLE USING STATISTICAL OPTIMIZATION: OLMESARTAN USED AS MODEL DRUG; January 2021International Journal of Pharmaceutical Sciences and Research 12(4):2093-2107.
Accomplishments
- Collaborated with team of 8 in the development of Calibration of Tools in Meghnaghat CCPP Project .
- Achieved Best Employee of the year by introducing ERP for Sales and Inventory tasks.
Interests
Football
Travelling
Reading
Disclaimer
I, declare that the information specified in this Résumé is true to the best of my belief and knowledge and correctly describes my experience and myself.
Software
COUPA
Peach Tree
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridLanguages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Manager, Industrial Sales
NGen IT Limited
2025.08 - Current
Head of Sales & Operation
Calibration Technology Pvt. Limited
2021.03 - 2025.07
Assistant Manager- Sales & Marketing
OMC Group
2015.01 - 2021.02
Executive- Sales & Marketing
OMC Group
2013.04 - 2014.12
Bachelor of Science - Pharmacy
World University of Bangladesh
MSc - Pharmaceutical Technology
The University of Asia Pacific