Mahmuda Khatun
Dhaka
Summary
I am a forward looking person with a goal of fast track career development. I like to perform my job in time as well as enjoy the same.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Fitness Plus
10.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Guest Relationship Officer
Cityscape International LTD.
02.2022 - 12.2023
Maintained a customer satisfaction rate of 95% for the entire duration of employment.
Successfully solved critical issues.
Convincing unsatisfied guest, 60% of them to keep visiting the restaurant.
Achieve Appreciation letter.
Receptionist cum Customer Service Executive
Skybzr.com
10.2021 - 01.2022
Customer Care Officer
Amber IT
04.2018 - 11.2020
Customer Care Executive
bdshop.com
02.2017 - 03.2018
Customer Service Executive
hothath.com
12.2015 - 11.2016
Education
B.B.A - Finance
Bangladesh Institute of Science and Technology (BIST)
01.2019
H.S.C - Business Studies
Siddheswari Girls College
01.2011
S.S.C - Science
T and T High School
Moghbazar, Dhaka01.2009
Skills
- Windows
- MS Office
- Word
- Excel
- Power Point
- Web Browsers
- Email Management
- Social Networks
- Customer Support
- Data Entry
- Complaint Handling
- Customer Focus
Languages
Bangla
Proficient
C2
English
Upper intermediate
B2
References
- Nahida Barik, Senior Assistant Commissioner, Government of the People's Republic of Bangladesh, 01716099272
- Moshiur Rahman, Chairman, BRTA, Narayanganj, 01731895817
Personal Information
- Father's Name: Md. Masud Khan
- Mother's Name: Ranoara Begum
- Blood Group: A+
- Date of Birth: 05/02/94
- Nationality: Bangladeshi
- Religion: Islam
Timeline
Customer Service Officer
Fitness Plus
10.2024 - Current
Guest Relationship Officer
Cityscape International LTD.
02.2022 - 12.2023
Receptionist cum Customer Service Executive
Skybzr.com
10.2021 - 01.2022
Customer Care Officer
Amber IT
04.2018 - 11.2020
Customer Care Executive
bdshop.com
02.2017 - 03.2018
Customer Service Executive
hothath.com
12.2015 - 11.2016
H.S.C - Business Studies
Siddheswari Girls College
S.S.C - Science
T and T High School
B.B.A - Finance
Bangladesh Institute of Science and Technology (BIST)
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