Mamun Hossain
Dhaka
Summary
Assistant store manager focused on operational efficiency and sales growth. Coordinates stock control and product availability using inventory management and sales analysis. Develops training programmes to improve team capability, customer satisfaction, and adherence to service processes.
Overview
5
5
Languages
17
17
years of professional experience
Work History
Assistant Store Manager
Apparel Group
Salmiya, Kuwait
08.2019 - 12.2024
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Taught staff how to handle difficult situations with calm and professionalism.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Prepared detailed reports on sales performance, inventory, and staff productivity for management review.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Reviewed inventory system for item location to locate items at other stores for enhanced customer experience.
- Analysed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Resolved operational issues swiftly, minimising disruption to the store's service and performance.
- Established, enforced and optimised departmental procedures and goals to optimise team performance.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Addressed customer inquiries with accurate information with relevant information.
Senior Sales Associate
M.H Alshaya
The Avenues Mall, Kuwait
07.2014 - 06.2019
- Achieved company targets by implementing successful sales strategies.
- Developed and maintained relationships with high-value clients to secure repeat business.
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Guided customers in selecting products and services to meet their needs.
- Identified customer needs by asking insightful questions and recommended suitable products.
- Resolved customer complaints with empathy, enhancing overall satisfaction.
- Ensured consistent customer experience by adhering to brand guidelines.
Store Manager
Kuwait AL- Dubai Mobile Center
Kuwait City, Kuwait
04.2008 - 11.2010
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Merchandised displays to showcase new and popular items.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Coached employees on upselling techniques to enhance customer engagement and increase average transaction value.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Actioned customer feedback to improve product and service provisions.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Sourced and selected enthusiastic candidates with strong interpersonal skills for customer service roles to deliver outstanding customer care.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Enforced team compliance with health and safety requirements to maintain standards.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Managed finances by controlling budgets and authorising expenditures.
- Developed loyalty programmes to reward repeat customers and foster brand allegiance.
- Organised stock in secure areas to prevent damage and ensure quality of goods.
- Applied clear labels to products to ensure compliance with Trading Standards regulations and accuracy in line with Trading Standards laws.
Skills
- Inventory management
- Demand forecasting
- Sales analytics
- Sales strategies
- Customer relationship management
- Customer feedback analysis
- Sales
- Cash handling
- Scheduling
- Staff training
- Staff development
- Staff mentoring
- Staff supervision
- Team leadership
- Store layout planning
- Space planning
- Product placement
- Promotional campaigns
- POS systems
- POS system operation
- Microsoft Office proficiency
- Opening and closing procedures
- Leadership
- People Management
- Customer service
- Customer excellence
- POS system operation
- Scheduling employees
- Space planning
- Customer excellence
Languages
English
Intermediate
B1
Arabic
Intermediate
B1
Urdu
Beginner
A1
Hindi
Intermediate
B1
Bengali
Upper Intermediate
B2
Interests
- Cricket
- Football
- Travelling
- Watch Movies
- Spending Quailty Time With Friends
Accomplishments
- Updated and implemented policies for continued company compliance with guidelines.
- Recognised by management for behaviours, leading to increased .
Timeline
Assistant Store Manager
Apparel Group
08.2019 - 12.2024
Senior Sales Associate
M.H Alshaya
07.2014 - 06.2019
Store Manager
Kuwait AL- Dubai Mobile Center
04.2008 - 11.2010