Manzur E Mawla
Dhaka
Summary
Proficient in problem-solving and Salesforce CRM, excelling at delivering customized solutions and streamlining workflows to ensure operational efficiency and compliance in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Advisor
Source Town
Dhaka
07.2025 - 12.2025
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Guided team members on best practices for effective customer interactions.
- Managed customer accounts, ensuring accurate data entry and maintenance.
- Assisted customers in selecting products and navigating ordering processes.
- Identified customer needs to recommend tailored solutions promptly.
- Researched inquiries using internal databases for accurate information retrieval.
- Educated customers on product features and services to facilitate informed decisions.
Senior Clinical AI Specialist and Forge Associate
Augmedix
Dhaka
07.2024 - 06.2025
- Analyzed intelligence data to support clinical decision-making processes.
- Collaborated with healthcare teams to enhance patient care through data insights.
- Developed and maintained intelligence reports for operational efficiency.
- Assisted in training staff on the use of intelligence tools and systems.
- Provided insights to improve documentation practices and accuracy in patient records.
- Produced documents outlining procedures for collecting, analyzing, and reporting on classified material.
- Provided guidance and support to junior personnel responsible for conducting various types of surveillance activities.
- Provided real-time incident reporting to internal members and clients on threats to key sectors.
Senior Medical Documentation Specialist
Augmedix
Dhaka
09.2022 - 07.2024
- Collaborated with cross-functional teams to ensure accurate content delivery.
- Managed version control of documents in compliance with regulatory requirements.
- Developed training materials to support staff onboarding and knowledge transfer.
- Implemented best practices for document management and archiving systems.
- Conducted regular audits of documentation to ensure accuracy and relevance.
- Reviewed and edited technical documents for clarity and compliance standards.
Medical Documentation Specialist
Augmedix
Dhaka
08.2019 - 08.2022
- Collaborated with healthcare providers to ensure accurate data entry and documentation standards.
- Reviewed and updated existing documents for clarity and compliance with regulatory requirements.
- Implemented feedback mechanisms to enhance document usability and relevance for users.
- Utilized electronic health record systems to streamline documentation processes effectively.
- Managed secure storage, backups, and retrieval of archived documents.
Doctor Ready
Augmedix
Dhaka
06.2019 - 08.2019
- Documented patient interactions using electronic health record systems efficiently.
- Stayed updated on medical advancements and best practices in patient care.
Trainee
Augmedix
Dhaka
12.2018 - 06.2019
- Coordinated communication between clinicians and administrative staff.
- Maintained compliance with privacy regulations and data security standards.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
Education
B.Sc - CSE
East West University
Dhaka, BangladeshCertificate: Https://www.udemy.com/certificate/UC-9655a263- Dea9-496d-a5b3-9c084e844bc2/ - Microsoft 365 Essentials: Word, Excel, PowerPoint
Udemy
11.2025
Certificate: Https://www.udemy.com/certificate/UC-a19691ad- C080-47ca-b229-3f6b79450443/ - Leadership: Practical Leadership Skills
Udemy
11.2025
Certificate: Https://www.udemy.com/certificate/UC-486f3ca1- 29c1-4244-bf67-2b31f23d58f7/ - Salesforce Essentials: Mastering CRM For Business
Udemy
11.2025
Some College (No Degree) - Fundamentals of Marketing Strategy
Coursera
University Of LondonSkills
- Problem solving and critical thinking
- Time management and organization
- Adaptability and flexibility
- Leadership and team collaboration
- Analytical skills and data management
- Interpersonal communication
- Customer service excellence
- Project management and workflow optimization
- Microsoft Office and Google Workspace proficiency
- Operations management and cross-functional coordination
- Conflict resolution and emotional intelligence
- Salesforce CRM expertise
- Document management and database research
- Effective email etiquette and call handling
- Task delegation and team monitoring
Accomplishments
- Successfully transitioned from Trainee to Doctor Ready position, demonstrating commitment to professional growth.
- Collaborated with healthcare professionals in USA to improve patient care practices.
- Applied CSE knowledge to develop solutions that enhanced medical data management.
- Received positive performance evaluations for adaptability and teamwork in clinical settings.
- Participated in continuous learning initiatives to stay updated with medical and technological advancements.
- Awarded the Rising Star Award in Q1 2025 for outstanding contributions to patient care and innovative problem-solving in clinical environments.
- Received the Beast Award twice, in August 2024 and March 2020, recognizing exceptional dedication and performance in medical training and healthcare delivery.
- Played a key role in cross-functional teams that led to measurable improvements in healthcare service efficiency and patient outcomes.
- Led client success efforts by developing personalized engagement plans that improved patient satisfaction scores by 40%.
- Coordinated with IT and medical staff to design and deploy a digital patient feedback system, enhancing client success metrics by 35%.
Personal Information
Languages
- English (C2)
- Japanese (A1)
- Korean (A1)
- Hindi (B1)
Hobbies and Interests
- Photography
- Music
References
- Md. Mahmudur Rahman Bulbul, Erfan Super Foods Limited, Dhaka, 01999911808, sales@erfanfoods.com
- Adnan Malik, Augmedix, Dhaka, 01717234104, adnanmalik.rohan@gmail.com
Timeline
Senior Customer Service Advisor
Source Town
07.2025 - 12.2025
Senior Clinical AI Specialist and Forge Associate
Augmedix
07.2024 - 06.2025
Senior Medical Documentation Specialist
Augmedix
09.2022 - 07.2024
Medical Documentation Specialist
Augmedix
08.2019 - 08.2022
Doctor Ready
Augmedix
06.2019 - 08.2019
Trainee
Augmedix
12.2018 - 06.2019
B.Sc - CSE
East West University
Certificate: Https://www.udemy.com/certificate/UC-9655a263- Dea9-496d-a5b3-9c084e844bc2/ - Microsoft 365 Essentials: Word, Excel, PowerPoint
Udemy
Certificate: Https://www.udemy.com/certificate/UC-a19691ad- C080-47ca-b229-3f6b79450443/ - Leadership: Practical Leadership Skills
Udemy
Certificate: Https://www.udemy.com/certificate/UC-486f3ca1- 29c1-4244-bf67-2b31f23d58f7/ - Salesforce Essentials: Mastering CRM For Business
Udemy
Some College (No Degree) - Fundamentals of Marketing Strategy
Coursera