Margarita Ksenzova
Sharjah
Summary
Cabin Crew Member with extensive experience at AirArabia and S7 Airlines, demonstrating exceptional customer assistance and safety awareness. Excelled in enhancing passenger satisfaction and retention through proactive problem-solving. Demonstrated reliability and a detail-oriented approach, significantly contributing to smooth flight operations and teamwork.
Overview
14
14
years of professional experience
Work History
Cabin Crew Member
AirArabia
02.2023 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Cabin Crew Member, Cabin Supervisor
S7 Airlines
04.2016 - 02.2023
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Established strong teamwork among crew members through effective communication and collaboration.
Cabin Crew Member
Transaero Airlines
10.2011 - 04.2016
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers.
- Increased customer retention rates by consistently delivering friendly, professional service to passengers.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Education
International Relations
Institute of Int. Trade, Economics And Law
Saint Petersburg06.2011
Skills
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Safety awareness
- Decision-Making
- Detail Oriented
Languages
Russian
English
Spanish
Timeline
Cabin Crew Member
AirArabia
02.2023 - Current
Cabin Crew Member, Cabin Supervisor
S7 Airlines
04.2016 - 02.2023
Cabin Crew Member
Transaero Airlines
10.2011 - 04.2016
International Relations
Institute of Int. Trade, Economics And Law