Marium Khatun
Dhaka
Summary
Administrative and customer service professional with over 5 years of experience in office operations and client coordination across various industries. Proficient in Microsoft Office, digital communication, and record management, demonstrating effectiveness in fast-paced, multicultural settings. Achieved an IELTS score of 7.0, indicating advanced English communication skills. Aiming to leverage organizational skills and adaptability in a multinational company to drive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher (English & Math)
Sunrise Coaching Center
Bogura
01.2022 - Current
- Conduct English and Mathematics lessons for secondary-level students.
- Prepare lesson plans, evaluate student progress, and provide targeted guidance.
- Improved average student test performance by 20% through tailored teaching strategies.
Admin Officer
Shadib Trade International
Dhaka
01.2020 - 12.2021
- Managed office correspondence, filing systems, and document control.
- Coordinated supplier and client communications, ensuring timely responses.
- Streamlined administrative processes, reducing paperwork delays by 25%.
Receptionist
Global Wings Visa Processing & IELTS Training Center
Dhaka
01.2017 - 12.2019
- Handled incoming calls, walk-in inquiries, and appointment scheduling.
- Assisted clients with visa documentation and IELTS course registrations.
- Maintained a professional front-office environment, improving visitor satisfaction scores.
Education
Master of Social Science - Political Science
Lalmatia Govt. Mohila College
Dhaka01-2025
Bachelor of Social Science - Political Science
Lalmatia Govt. Mohila College
Dhaka01-2021
Higher Secondary Certificate - Science
Bogura Women’s College
Rajshahi01-2016
Secondary School Certificate - Science
Jora Najmul Ul Fazil Madrasah
Bogura01-2014
Skills
- Office administration and coordination
- Record management
- Customer service and client relations
- Scheduling and meeting support
- Microsoft Office and Google Workspace
- Data entry and document preparation
- Digital communication tools
- Typing proficiency
- English communication skills
- Team collaboration
- Problem solving
Websites
Interests
- Travelling
- Reading
- Music
Affiliations
- Traveling,
- Reading
- Music,
Accomplishments
- Achieved 2nd Runner-Up in the Junior Division (Team Project) at the School Science Fair, 2012.
- Awarded Best Writing in the Inter-Class English Essay Competition (2009) for an essay on "The Importance of Education".
Certification
- Business communication skills — University of Washington (Online-Coursera), 2023
- Microsoft Excel for Office Productivity — Macquarie University (Online-Coursera), 2023
- Fundamentals of digital marketing — Google Digital Garage, 2022
- Effective administrative skills — Alison Online Learning, 2022
- Customer Service Fundamentals — LinkedIn Learning, 2021
Languages
Bengali
First Language
English
Advanced (C1)
C1
Publications
- The Role of Effective Communication in Client Relationship Management. Office & Workplace Journal, 2023
- Adapting to Digital Tools for Administrative Efficiency in Small Businesses. Bangladesh Business Review, 2022
References
Dr Rahima Begum
CEO
Sunrise Coaching Center
+88017000000
Prof Karim Ali
Head of HR
Shadib Trade International
+88017000001
Timeline
Teacher (English & Math)
Sunrise Coaching Center
01.2022 - Current
Admin Officer
Shadib Trade International
01.2020 - 12.2021
Receptionist
Global Wings Visa Processing & IELTS Training Center
01.2017 - 12.2019
Master of Social Science - Political Science
Lalmatia Govt. Mohila College
Bachelor of Social Science - Political Science
Lalmatia Govt. Mohila College
Higher Secondary Certificate - Science
Bogura Women’s College
Secondary School Certificate - Science
Jora Najmul Ul Fazil Madrasah
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