Reading Books
Martin Saha
Lalbagh, Dhaka-1211
Summary
Motivated and detail-oriented undergraduate student seeking an internship opportunity at Bangladesh Institute of Management (BIM) to gain practical experience in management, finance, and administrative operations. Possesses strong communication, organizational, and problem-solving skills with a keen interest in learning and contributing effectively in a professional environment.
Overview
5
5
years of professional experience
Work History
Junior Executive
Mentors'
166/1 Mirpur Road (Beside Dolphin Goli), Kalabagan
12.2024 - Current
- Provided professional customer support through phone, email, and social media channels.
- Resolved customer inquiries and complaints while maintaining high service standards.
- Maintained accurate customer records and updated information in the company database.
- Coordinated with internal teams to ensure timely resolution of customer issues.
- Conducted follow-up communications to enhance customer satisfaction and retention.
Volunteer
Pragroshor
Dhanmondi, Dhaka, Bangladesh
03.2021 - 09.2024
- Supported event planning and coordination for community programs
- Communicated effectively with diverse groups to ensure smooth execution of activities
- Maintained organized and efficient operational support during events
Sales Associate
Tamralipi
Dhaka, Bangladesh
02.2024 - 03.2024
- Assisted customers in selecting products, improving overall sales performance
- Delivered personalized recommendations, enhancing customer experience and retention
Education
Master of Science - Applied Statistics And Data Science
Jahangirnagar University
Savar Upazila, Bangladesh 04.2001 -
Bachelor of Science - Statistics
Dhaka College
Mirpur Road, New Market Thana, Dhaka, 1205 04.2001 -
HSC - Science
Notre Dame College
Dhaka, Bangladesh06-2019
SSC - Science
Bepza Public School And College
Dhaka, Bangladesh04-2017
Skills
Customer Relationship Management
Communication & Interpersonal Skills
Problem Solving & Decision Making
Data Analysis (SPSS, Basic Statistical Tools)
Microsoft Suite
Sales & Client Handling
Interests
Theatre
Travelling
Recitation
Timeline
Junior Executive
Mentors'
12.2024 - Current
Sales Associate
Tamralipi
02.2024 - 03.2024
Volunteer
Pragroshor
03.2021 - 09.2024
Master of Science - Applied Statistics And Data Science
Jahangirnagar University
04.2001 -
Bachelor of Science - Statistics
Dhaka College
04.2001 -
HSC - Science
Notre Dame College
SSC - Science
Bepza Public School And College